Survey Suggests American Airlines Has Rudest Employees Among Domestic Carriers

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Reader Comments (Page 1 of 1)

12-13-2012 @ 5:58PM

syd said...

I fly all of the time and I can tell you, since 9/11 and the flight staff feeling as though they're above reproach, most are as rude as can be. They have this attitude that their word is GOD and almost dare some passengers to do anything about it. I've flown on American, United and Delta on many occasions and that survey is spot on. When I've flown Virgin, British Airways, Lufthansa and many European based carriers, their customer service is far better. Flying has seriously become an ordeal. But as for them putting up with passengers, without us they wouldn't have a job. And if they can't handle it, then there are tons of people who are unemployed that would be happy to take their place.

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