Survey Suggests American Airlines Has Rudest Employees Among Domestic Carriers

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I totally agree.

United/Continental has the rudest.

We flew to Europe TWICE with them... and TWICE.. we had our airfare discounted for the next flight. We never used the 3rd one.
My wife got into an argument with a "steward" because he said my 3 year old son kept touching him. Weird considering our son was asleep the ENTIRE flight.

We think we got him fired ... we got some email later stating they were investigating him for trying to use the incident (and others like it) to gain free backpay via his union (or something like that - it was rather confusing).

The flight before that, we watched the pilot break up a FIST FIGHT between a stewardess and a passenger over her seating assignment.

Our complaints were met with stone-faced un-empathetic employees. We finally complained to the Fed Transportation Admin. and got the ball rolling.

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