I fully agree that American has the rudest employees. That's why I never fly American. I haven't flown American in over 25 years and WILL NEVER FLY WITH THOSE A**HOLES AGAIN!!!

So does every other airline,your point. You work for them ??

Ba-Bye!

How true! I have issues with people who fly thinking they are the only passenger on the flight. Jamming the overhead, bulging out of their seats into my seat, chewing with their mouths open, drinking early and/or too much booze, the ones behind me kicking my seatback or allowing their child to do it and those who reek of smoke. My pet peeve is those who stand in the aisle as soon as the plane touches down, despite the instructios to remain seated until the plane come to a complete stop and then to exit the plane when advised by the pilot or attendants. They whack me with their carry on luggage and hang over me behaving very badly. And incidentally, the attendants are not the TSA, it is not their fault that passengers wear belts, laced shoes or try to carry 5 lb salamis through customs and are delayed, that is simply personal stupidity!

That's their job. If they can't perform it professionally, then they shouldn't be in that job position.
Would you say the same thing about Disney employees? If they are rude to guests, they get fired. Period.
When you're paying up the wazoo for airline tickets, then get soaked on baggage, it should be mandatory to treat customers with the utmost respect.