How To Fly If You're A 'Customer Of Size'

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11-14-2012 @ 9:00AM

Chrissy said...

I'm surprised to hear United is the "loser." I just flew with United a few weeks ago.
I'm a "customer of size" and they didn't test to see if my arm rest stayed down (it down going, but I put it up on the return flight). I did need a seat belt extender, but otherwise I was fine.

11-14-2012 @ 3:22PM

Cassandra said...

While it's true that United's policy is that the armrest has to be able to be in the down position, they don't make you test your armrest unless there's a problem with a person spilling over to another passenger. Furthermore, they also never charge a "walk-up fee" if you need to purchase an extra seat due to size at the gate. If you read their policy, it says they will charge you for the extra seat at the same price you paid for your original seat. As for the armrest policy applying even if it's your family next to you, no airline wants to be the source of a problem with passengers of size. If your family is okay with you spilling into their space, neither United or any other airline will make you buy an extra seat. The author of this article must have just made up this information without checking out the facts.

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