I worked in maintenance for about 3 years at 3 different hotels. Hotels are for the most part independently owned by hotel groups. These groups own between 10-30 hotels on average. Some groups own 50-100 hotels. The more they own the better they care for their hotels. Smaller groups have less capital to work with. A heap of hotels are in need or serious repairs. I see some hotels that are closed down. Hospitality is a very competitive business. Competition lowering their prices will force others to do the same. This removes profits. When this happens 3 departments suffer the most. Front desk, Maintenance and Housekeeping. These departments have a steady turnover in staff. Hotel groups that cut staff and refuse to hire competent people do so because they are in financial trouble. All hotels have some hidden problems. I have seen bed bugs in a brand new hotel. We purchased an RV to travel in and when we do have to use a hotel, we scour reviews for days before we make a choice. As for the staff. They are underpaid, overworked, abused, and expected to cover over any flaws a guest comes up with, even to the point of refunding the cost of the stay. Hotels are pretty much a crappy place to work unless you are a manager of a department. If you find yourself in a hotel that is less than par, don't complain to the GM. You are wasting your time and effort. They will comp you to keep you quite but nothing will change. Ask for the owners email and phone number. Take your complaints to the (owner) of the hotel. As for this guy who got fired, it's a raw deal but it goes without saying... if you work at a hotel and you slander another hotel, in print, you probably will lose your job. The pattern is the same at all hotels. I got sick of working in a dead end job where employers expect you to hang the moon with duct tape. I moved on to a job where my work gets rewarded. You can't find that at any hotel.