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For Business Travelers: Comfort On The Road Is Paramount
The most frequent complaint amongst respondents (32%) is that they missed their "normal routine," a statistic up 12% from the 2012 study. Business travelers specifically missed their kitchens (25%), up 18% from 2010.
Business Travel Isn't Going Anywhere
Being on the road can wear on travelers, with 34% also responding that the biggest obstacle of business travel is simply "being away from home." In an effort to feel more at ease in their surroundings, two-thirds of travelers take the time to unpack their suitcase.
This "wear and tear" on travelers doesn't mean that business travel will cease, however. Nearly three-quarters of respondents agree that traveling for work is the most effective way to do business, and one-third have made what they would call an "important business connection" while socializing at a hotel.
Most Important Amenities
Most travelers work an hour or more a day in their hotel rooms, choosing the desk or the living room for their workspace. Internet (88%) is the most used amenity, but a number of factors play a role in the booking decision.
Travelers prefer healthier food options versus enhanced fitness facilities (69%) but also place a heavy emphasis on value and location (34% each) as well as a "large, comfortable room" (63%).
"In 2012 the hotel industry has seen a rebound in business travel, but returning guests are now demanding more than just a fiscal value," said a Hilton representative in a release. "Less impressed by bells and whistles, they want amenities and services that deliver both comfort and productivity."
The study profiled nearly 600 business travelers.