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Reader Comments (Page 1 of 1)
8-18-2012 @ 4:59PM
ncgemini said...
Thank you from a front desk associate.
I just wanted to give you a big thank you for addressing the actions of the front desk person.
Contrary to popular belief we need to know about problems. We may not enjoy hearing them and unfortunately there are some bad apples among us. However we are not all knowing, and all seeing. To try to fix a problem or at least bring it to someone's attention we have to know the problem exists.
I can't tell you how many reviews I have read that just completely tear apart our property without the guest bringing the issue up during their stay so we have a chance to do something about it while you are actually on the property.
Depending on the circumstance we may not be able to completely solve the problem but we do the best with what we have. Sometimes there flat out are no other rooms to move you to and the best we can offer is a discount on the room.
Sorry - I went a little off topic but again. Thank you for acknowledging the front desk associate.