I would like to know what makes the author of this story an expert. I am employed as a district manager for a large hotel chain that represents several brands. Our continental breakfasts which are included in the price of the room represents our commitment to our guests to offer a breakfast that meets brand standards and also represents the locations atmosphere. If you require a specific breakfast menu; it is best to go to a location that does indeed have a restaurant. While doing my property visits I always stop at the breakfast bar to get a feel for what our customers are eating and drinking. I prefer to do this anonymously and mingle with other guests. To associate that the food that is served in prison is what we offer is offensive. I am sure many other reasonable hoteliers feel the same way whether they are serving the food in a restaurant style or continental buffet style. Much to my appreciation; the desk clerk seemed very concerned with the comments of the author and wanted to show the manager what the guest concern was and did so proudly. That is more important than a pancake that hardened. The agent showed empathy and most importantly told the guest that their concern mattered. That is a lasting impression. So the next time this so called author writes about his travels throw the pancake at his head. He does not know what he is talking about.

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