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Hotels That Serve Glorified Prison Food For Breakfast
I've never been to prison, but I can't help but wonder if convicts get a nicer breakfast than what you find on the breakfast buffets at most American chain hotels these days.This year, I've had the displeasure of sampling the breakfast buffets at almost every major hotel chain, including Hampton Inn, Residence Inn, Holiday Inn Express, Hilton Garden Inn, Hyatt House, Westin and others. I'm no Gordon Ramsay, but I'm not impressed with any of them, even when the breakfast is free.
In fact, I view the free hotel breakfast as a decidedly mixed blessing. I love going out for a nice breakfast when I'm traveling but I'm also budget conscious and I have a hard time treating my family of four to breakfast when there's a free breakfast at the hotel, no matter how dreadful it may be. But on many occasions, going down to eat the free breakfast feels more like an obligation than a pleasure.
Last week, I stayed at an otherwise excellent Hyatt House location in Illinois and encountered one of the more pathetic breakfast buffets I've seen in some time. On one morning, I put three silver dollar pancakes on my plate only to discover that they were as hard as hockey pucks. It was 8.30 a.m. and they clearly had been sitting around since the buffet opened at 6. I approached the front desk with them in hand and handed them to the sweet young woman on duty, more or less for fun, but also to make a point."Would you eat these?" I asked.
"Oh, my God, no, I would not," she admitted, upon noticing that the pancakes were hard enough to crack someone's skull with.
She apologized and I asked to have the pancakes back as a sort of bizarre souvenir but she wanted to keep them to show to her manager. Sadly, bad food is par for the course at many breakfast buffets not only in the U.S. but also around the world. Here are a few ways hotels tend to ruin their breakfast buffets.
Not everyone wakes up at the crack of dawn
I'm usually traveling with two little boys who like to sleep in, so I almost never get down to breakfast at 6 or 7 when they first open. In places that are very busy, they might replenish the food and beverages frequently, but at places that aren't very busy, they might just set a large quantity of food and drink out at opening time and just leave it there for the next two to four hours.
Beverages are warm, Food is cold!
Some places set the milk and juices out without any way to keep them cold, and have inadequate heating to keep the food warm.
Nothing but sugary, dessert-like breakfast items
OK, I admit it: those Otis Spunkmeyer muffins taste pretty damn good, but putting a bowl of those suckers out is more appropriate for Halloween than breakfast. Men's Health did a piece on the worst foods you can eat for breakfast at hotels, and the least healthy things to eat are items you see everywhere: sausages, waffles, cranberry muffins and fruit flavored yogurts to name a few.
Stale Cereal
I wish hotels bought their cereal from Trader Joe's but that's probably a pipe dream. The reality is usually a choice between Cheerios, Wheaties, Raisin Bran, Frosted Flakes and Fruit Loops, often stale, and sometimes with lukewarm milk to boot.
Wonder Bread (or worse)
I don't actually require a ton of food for breakfast. In fact, I'd be satisfied with a piece of toast, if it were from good bread, but hotels tend to buy the cheapest, blandest bread, English muffins and bagels imaginable. I'd be satisfied with a hotel that had nothing more than some good quality bread products: croissants, bagels, toast, etc.
No Variety
This problem is particularly pronounced when you stay in a hotel for several days or weeks. How many days in a row can you eat runny eggs, shriveled up, fatty sausages or very lame, yet highly fattening waffles?
Do you want some coffee with that warm, murky liquid you're drinking?
Finding a good cup of coffee at a hotel breakfast buffet is difficult indeed. I tend to bring my own cup in places that have high quality coffee in the room but not down at the breakfast buffet.
Quantity, Not Quality
Most hotels feel like they need to provide options, but I'd rather see a hotel provide a few high quality items than a dozen poor or mediocre ones.
Bottom line
You get what you pay for, right? But is the "free" breakfast really free? Not really, because hotels build the cost of it into your room rate. Of the hotels I've stayed at that have a free breakfast buffet, I think the Residence Inn is the best, but that's not saying much. Small bed and breakfast places tend to have the best breakfasts, but many of them don't welcome families with very small children. Personally, I'd rather have lower room rates and go out for breakfast. What about you?
(Photos by Dave Seminara and Tim Pearce, Los Gatos on Flickr)
Filed under: Food and Drink, North America, Budget Travel












Reader Comments (Page 8 of 8)
Jasmine Aug 18th 2012 3:32PM
I go to the Embassy all the time and their breakfast is amazing. They have omelets made to order. Its free stop complaining! They also have a managers special from 5-7pm with cheese, crackers and free drinks!
Tigerwjr Aug 18th 2012 3:10PM
I work in a prison. Hotel food is leaps and bounds beyond what the prison serves. You're either painfully high maintenance or have a chronically bad choice of hotels.
ncgemini Aug 18th 2012 3:20PM
Just a little insight into the towel situation from someone who works in a busy summer hotel. Often hotels are just so busy that we can't pay attention to every single reservation that comes through as in how many kids adults etc. The rooms are cleaned and stocked (in most cases) to a flat standard. Some vary on the number of beds - IE: 2 beds = an assumed 4 people = 4 sets of bathroom linens. 1 bed = an assumed 2 people = 2 sets of bath linens.
A simple way to assist is to just give a quick call to the hotel the night before or even the day of your arrival and request what you need. The more (and fresher) information we have the better. In most cases we really don't mind a quick call from you just to confirm and request various things. (yes there are bad apples who just have a plain bad attitude) but most of us really do want you to be happy.
Happy Vacationing :)
Brenda Aug 18th 2012 3:25PM
Its very simple. If you dont want it...dont eat it. If you do want it they provide you with the option. They certainly dont have to. Alot of places dont. BE grateful for what they DO have for your convenience....and stop complaining.
Taran Tulsee Aug 18th 2012 3:29PM
You're right. Thanks.
A sympathetic frequent flyer Aug 18th 2012 3:37PM
Breakfast food is intrinsically unhealthy. The best option is oatmeal. At better hotels you can get soy milk to stir in.
Brandon Aug 18th 2012 3:44PM
@Chris and @"S"....I hardly think the author was complaining or has entitlement issues, I think you just want to feel good about yourself somehow by jumping down someone else's throat. I think most starving people would attempt to chase down and kill a critter after one taste of most hotel chain food! Although I stayed at a Best Western recently, the DIY waffle maker was nice, and the sausage patties might have actually been real meat!
Eye Hopped Aug 18th 2012 3:56PM
Welcome to the reality, you get nothing worth anything for free......
Kami Aug 18th 2012 4:05PM
What irks me the most is that they offer no gluten-free choices. Since I have Celiac, the only things for me on the breakfast buffet are the beverages--and sometimes fruit. If they would add a gluten-free cereal, such as Rice or Corn Chex, at least those of us with gluten intolerance would have something to eat.
ncgemini Aug 18th 2012 4:35PM
This situation is a tough one indeed. Sure on your side you would like to have something to eat. On the hotel's side it is an extra cost for something that is somewhat minor. (not to you personally but as a whole)
I can't say for sure but consider calling the hotel directly try to contact someone that is not just one of the front desk "grunts" Often times we just wouldn't know something like that.
Once you've contacted one of the managers discuss it with them. Depending on the situation they might be able to work something out for you. Especially if you are staying several nights. It may just be a case of them taking a couple dollars per day off your bill since you are unable to utilize the "free" breakfast. Or if you call far enough in advance they might be able to put in an order to the supplier for a couple special items or something.
It never hurts to ask and the more we know the more we can try to help. (hopefully)
Happy Travels :)
Adrienne Aug 18th 2012 4:20PM
Ugh, the coffee is huge issue my family and I have encountered. We enjoy good quality coffee (just like most people) and we don't have high standards for our coffee to be good. However, when a hotel doesn't have good coffee, that's our decision maker to go elsewhere for breakfast.
GLDuff Aug 18th 2012 4:35PM
If you want high end coffee, breads, and eggs made to order stay at a full service hotel with an on site restaurant.
Chef Ed Aug 18th 2012 4:08PM
We own a catering company and frequently do buffets. First of all, it's much harder than it looks. Professional food service requires extensive training and sanitation certification, not to mention adequate tools and equipment. If the hotel doesn't have a restaurant onsite, don't bother with the breakfast. (or any other food offered unless it's from a vending machine) Ask yourself this question. If they don't have a restaurant, then where did that food come from? Listen, we're proud to post our logo and conctact info at the buffets, and there are always business cards to take as well. Our food is how we make money after all, and the quality of it is how we're judged. All top flight operations will act the same way, so if you don't see any signs of a professional outfit, try a nearby restaurant instead. At least then you know they passed health inspection and have certified employees.
janis byars Aug 18th 2012 4:33PM
The best breakfasts are at the one of a kind places. There you can fix your own stuff usually, except the meats. Since the folks there aren't busy helping you, they spend their time keeping stuff full, cold, hot, etc. When I'm on vacation, it's about what's around me, not the softest bed or the prettiest pool. Give me a good price, a clean room, I'll take care of cooking my breakfast.....best deal around.
Jim Aug 18th 2012 4:23PM
The guy that wrote this article is an idiot! He has the forum to write his opinion. First of all not all the hotels he mentioned are bad, it maybe certain properties. It is matter of how well they are managed from a hospitality standpoint or just how they are managed overall so it is not the chain you idiot. I have stayed in 5 star hotels and the food both buffet and prepared by order was pathetic. So this article at best is below average and not accurate. How did you got to write your thoughts and give your opinions for anyone amazes me. I agree with another poster , if you don't like it make your own and " JUST SHUT UP! "
Carol Aug 18th 2012 5:18PM
Thanks, it is helpful to know that making a reservation longer and checking out earlier is acceptable.
Also, helpful to know that talking to someone higher up than the front desk person might make a price change for my specific needs. Usually you have to stay a week or longer though in one spot. Doesn't help when you have to move around an area of 200 miles over the course of 3 months. Changing motels every 3 or 4 days moving from town to town to be near the work so traveling to the worksite doesn't cost so much with gas prices soaring.
Not sure how I feel about the "heads in beds" comment. :) As a mom and pop business I try to travel as cheap as possible without suffering from moldy room rugs and nasty beds in the dive motels. Don't need breakfast, but a fridge, micro and coffee maker in the room is perfect for a working crew.
Contractors who need accomodations at a motel have to figure that expense right off the top of doing the project and now-a-days projects aren't paying very good and sometimes staying at better motels means working just for the sake of having a job instead of making money for future retirement plans, and health insurance for employees. Not to mention expanding the business so we can hire more crews, which has always been a goal of ours. Just can't do it when the money we make goes to motel costs. Over half of the money we make goes directly back to motel accomodations, the other half is for gas and food.
Oh well, woe is me. Thanks for your helpful advice, I will talk to sales marketing at the motel itself instead of booking with hotel.com and see if prices will come down. There just seems to be more and more motels catering to tourists instead of contractors who spend more than $75,000 a year at the motel chains (and that is just for a crew of 2.) If you book a block of rooms, you get a good rate, if you book an extended stay, you can get a good rate...but my situation is unique and I can't get a break. You'd think there would be a chain who would extend a good rate to contractors if you stay loyal to the chain no matter how many nights at a time.....and even if it involves more than one particular property.
Know of any?
Ron Aug 18th 2012 5:38PM
BREAKFAST --- FREE
Well it is ya get what ya pay for. The cereal in the little boxes are the best bet. A handful of places have the nice waffle makers -- those are good.
The pastries turn to dust in your mouth that are so stale. Coffee is luke warm. Fruit is well, questionable.
Gravy on hockey pucks -- real appetizing. Gravy is usually sickening and the biscuits unedible.
Of course those 14.95 buffet deals are questionable as to how long the food has been out there. However, the ones in Vegas are usually ok.
I would much prefer to pay -- not 15 bucks for a breakfast like I could get at an ordinary breakfast place. $7-8 bucks is good. Think about Mr Hotel magnate --- would you eat the free crap at home???
Jay Smith Aug 18th 2012 5:43PM
Well, I have very limited expectations from these "free breakfast" deals. And actually, they have gotten better. Many used to be only "continental breakfast," meaning nothing hot. Now many have something resembling scrambled eggs, something resembling sausage, and something resembling waffles. When the first hot breakfasts appeared, the scrambled eggs were really atrocious, resembling yellow oatmeal. The science is getting better, and they usually aren't too bad. I'm still not sure about the whitish gravylike substance. Perhaps a Southern delicacy?
Jay Smith Aug 18th 2012 5:54PM
and I should have added to my previous post, that poor breakfasts are not nearly as annoying as "free wifi" that you can only get in the lobby!
(Of course, many snooty hotels **charge** for internet access. On the theory that folks only stay at those places, on other people's money... I.e., business travelers.)
carol Aug 18th 2012 7:59PM
i usually am not a breakfast person. but i do sometimes feel compelled to go downstairs when traveling for breakfast. and like you i agree it is nothing to write home about. during a recent stay at the element times square i was pleasantly surprised! if ever there was a free breakfast that was decent, they have it. a nice variety and totally unexpected.