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Hotels That Serve Glorified Prison Food For Breakfast
I've never been to prison, but I can't help but wonder if convicts get a nicer breakfast than what you find on the breakfast buffets at most American chain hotels these days.This year, I've had the displeasure of sampling the breakfast buffets at almost every major hotel chain, including Hampton Inn, Residence Inn, Holiday Inn Express, Hilton Garden Inn, Hyatt House, Westin and others. I'm no Gordon Ramsay, but I'm not impressed with any of them, even when the breakfast is free.
In fact, I view the free hotel breakfast as a decidedly mixed blessing. I love going out for a nice breakfast when I'm traveling but I'm also budget conscious and I have a hard time treating my family of four to breakfast when there's a free breakfast at the hotel, no matter how dreadful it may be. But on many occasions, going down to eat the free breakfast feels more like an obligation than a pleasure.
Last week, I stayed at an otherwise excellent Hyatt House location in Illinois and encountered one of the more pathetic breakfast buffets I've seen in some time. On one morning, I put three silver dollar pancakes on my plate only to discover that they were as hard as hockey pucks. It was 8.30 a.m. and they clearly had been sitting around since the buffet opened at 6. I approached the front desk with them in hand and handed them to the sweet young woman on duty, more or less for fun, but also to make a point."Would you eat these?" I asked.
"Oh, my God, no, I would not," she admitted, upon noticing that the pancakes were hard enough to crack someone's skull with.
She apologized and I asked to have the pancakes back as a sort of bizarre souvenir but she wanted to keep them to show to her manager. Sadly, bad food is par for the course at many breakfast buffets not only in the U.S. but also around the world. Here are a few ways hotels tend to ruin their breakfast buffets.
Not everyone wakes up at the crack of dawn
I'm usually traveling with two little boys who like to sleep in, so I almost never get down to breakfast at 6 or 7 when they first open. In places that are very busy, they might replenish the food and beverages frequently, but at places that aren't very busy, they might just set a large quantity of food and drink out at opening time and just leave it there for the next two to four hours.
Beverages are warm, Food is cold!
Some places set the milk and juices out without any way to keep them cold, and have inadequate heating to keep the food warm.
Nothing but sugary, dessert-like breakfast items
OK, I admit it: those Otis Spunkmeyer muffins taste pretty damn good, but putting a bowl of those suckers out is more appropriate for Halloween than breakfast. Men's Health did a piece on the worst foods you can eat for breakfast at hotels, and the least healthy things to eat are items you see everywhere: sausages, waffles, cranberry muffins and fruit flavored yogurts to name a few.
Stale Cereal
I wish hotels bought their cereal from Trader Joe's but that's probably a pipe dream. The reality is usually a choice between Cheerios, Wheaties, Raisin Bran, Frosted Flakes and Fruit Loops, often stale, and sometimes with lukewarm milk to boot.
Wonder Bread (or worse)
I don't actually require a ton of food for breakfast. In fact, I'd be satisfied with a piece of toast, if it were from good bread, but hotels tend to buy the cheapest, blandest bread, English muffins and bagels imaginable. I'd be satisfied with a hotel that had nothing more than some good quality bread products: croissants, bagels, toast, etc.
No Variety
This problem is particularly pronounced when you stay in a hotel for several days or weeks. How many days in a row can you eat runny eggs, shriveled up, fatty sausages or very lame, yet highly fattening waffles?
Do you want some coffee with that warm, murky liquid you're drinking?
Finding a good cup of coffee at a hotel breakfast buffet is difficult indeed. I tend to bring my own cup in places that have high quality coffee in the room but not down at the breakfast buffet.
Quantity, Not Quality
Most hotels feel like they need to provide options, but I'd rather see a hotel provide a few high quality items than a dozen poor or mediocre ones.
Bottom line
You get what you pay for, right? But is the "free" breakfast really free? Not really, because hotels build the cost of it into your room rate. Of the hotels I've stayed at that have a free breakfast buffet, I think the Residence Inn is the best, but that's not saying much. Small bed and breakfast places tend to have the best breakfasts, but many of them don't welcome families with very small children. Personally, I'd rather have lower room rates and go out for breakfast. What about you?
(Photos by Dave Seminara and Tim Pearce, Los Gatos on Flickr)
Filed under: Food and Drink, North America, Budget Travel










Reader Comments (Page 7 of 8)
Barry A Clarke Aug 18th 2012 1:23PM
I totally and 100% disagree with this article about breakfast at these hotels. Unless you think your going to sit down at be served as one might expect at a five star restaurant where as you can order Eggs Benedict with a glass of Champaign, then you will be disappointed. This food is on the order of a breakfast buffet but without the large selection and OMG, you have to make you own waffle. Imagine that? Normally they have sausage, eggs, make your own waffles, an assortment of juices, milk, coffee, donuts, fruits, yogurts, cold cereals, and they keep clean talbles. When we are in a hurry, my wife and I find this very convenient and a big time saver and on a scale of 1 to 10, I will give them a 8
J Aug 18th 2012 1:57PM
I lived in avery nice business hotel in Atlanta for 4 months after Hurricane Katrina. I saw the breakfasts being delivered to the "kitchen" by 18 wheelers at least 4 times per week. Who knows where those pre-prepared omlets were actually made? I was lucky...there was a Starbucks nearby.
Mindy Aug 18th 2012 1:28PM
We ALWAYS stay at Embassy Suites because of the breakfast buffet and separated rooms. When you have 3 boy's, IT IS ECONOMICAL! The breakfast is always good variety and I have picky boy's. I guess if YOUR JOB is to travel around and critique a breakfast from Major Hotel's, maybe you should consider 5 star Hotel's, because if the anticipation of the morning's meal is what you have to look forward to, instead of the destination itself, you have already lost.:) Happy trails!
Larry Aug 18th 2012 1:32PM
On a recent family trip to eastern Canada, we stayed at Comfort Inn in 5 different towns. All served a light breakfast, and all were just fine. Don't know if the niceness was due to the motel chain or if it was due to Canada. I expect we paid for the breakfast in a slightly higher room rate, but the breakfast experience made a difference in selecting where to stay each night.
Kane Aug 18th 2012 1:53PM
The best hotel breakfast I have ever had was from the Renaissance Hotel in Baltimore on the harbor. They had all the usual things, like eggs, sausage, pancakes, cereal, etc, but since I went down for it every morning I was there for my 4 day stay, the variety became evident.
One morning they had waffles, another day french toast. There were cheese blintzes, smoothies in shot glasses (kept cold on ice), smoked salmon kept chilled, more than 5 different kinds of cereals, your choice of milk, yogurt, and an array of pastries, bread, and muffins I normally would have to go to Corner Bakery to find. There were at least 6 different kinds of fruit to choose from, and instead of hashbrowns they actually had those little potatoes sauteed in onions. I don't even think that I listed all that you could have for breakfast there. I certainly didn't get to try all of it, even in 3 days of breakfast trips. I just can't wait until next year, if I get a chance to stay there again.
Ed Aug 18th 2012 1:57PM
I worked for Best Western Inn & Executive Suites for 14 yrs., When I left that job the comp breakfast had evolved from just a few items, to a grand array of food & beverages for the guests. 3 types of coffee, 3 types of milk, juices, boiled & scrambled eggs, breads, biscuits, with fresh sasauge, cereals, hot cakes, & waffles from a large waffle iron, do-nuts, bananas, apples, oranges...etc. It takes one hour just to setup. Compared to other hotels, ours was much more superior.
J V L Aug 19th 2012 10:33AM
You get what you pay for. Hotels may include the cost of your breakfast in the room rate, but they don't really expect you to eat there. In most places, there are quite a few other options in the area and travelers prefer them.
Personally, I've had the "free" breakfast in various chains and I've found them to be, yes, mediocre, but the hot food was hot; the cold food was cold, and the milk was well-chilled. (It's a health code violation to keep milk below a certain temperature and a phone call to the local board of health would have been more efficacious than your pancake demo to clerical staff who haven't got the power to do much!)
One of the most wonderful dinners that I ever had was in a chain hotel's dining room where I met up with a life-long friend. We chose, instead of going out to some noisy place, to dine in the hotel's dining room. We were the only customers. The wait staff was polite and attentive and we were able to catch up in peace over a meal that the chef actually had time to fuss over.
ncgemini Aug 18th 2012 2:05PM
Working at a hotel myself I am often mystified as to why people keep being upset because we DON'T have a free crappy breakfast. The hotel I work at actually has an in house full restaurant that does a pretty darn good breakfast. Sure, It's not 5 star or anything but it is fresh, hot and not all that expensive. Anything from a basic fruit bowl or cereal to full on steak and eggs. Yet, people look at me like I have just decapitated a puppy before them when I say "No, I'm sorry we don't but we do have a full service restaurant" Then of course they go on to complain and say something along the lines of "well, that's just terrible EVERY restaurant that I know of has free breakfast, I just can't BELIEVE you don't offer one"
Ill be honest. Sometimes I feel like saying "I'm truly sorry we don't have stale cereal, rubbery toast, stiff pancakes and waffles and warm watered down juice"
But of course I don't I just apologize and go on with my morning.
It is ALMOST as perplexing as people who show up at midnight or later on a weekend in the middle of the summer and are astonished that I do not have rooms to sell and, surprise surprise, all the other hotels are sold out as well. Protip from someone who works at a hotel - it just might be a good idea to make a reservation before showing up in a vacation town in the middle of a summer weekend.
ncgemini Aug 18th 2012 2:14PM
That was suppose to be "every hotel that I know of has free breakfast" oops.
Larry Aug 18th 2012 2:26PM
I often (wintertime) stay at a Hilton hotel in Ocala, FL. Their breakfast buffet is included in the plan under which I stay. Must say I enjoy the breakfast, especially the fresh fruit, juices, yogurts, and eggs to order. The coffee is fresh and very good. I have occasionally stayed at hotels other than Hilton and have been disappointed.
McDonald Aug 18th 2012 2:58PM
I am sort of shocked that people would expect top quality breakfast that was free. I learned, long ago, that the best free breakfast is juice, coffee and a muffin. I had enough powdered eggs while in the Army to last me forever. Advice...Pick a motel or hotel that has a restaurant or one by one. If you select the free breakfast one, be prepared to eat what they serve. And you will eat what you paid for ...
HotelPro Aug 18th 2012 2:25PM
Here's how the hotel industry works fro the "inside". You plan a trip, and look on-line for a hotel. You pick from the choices offered, usually via Priceline, Expedia, etc.. These on-line travel agents (OTA's), have so conditioned the public to look for the cheapest opportunity that to compete, hotels have to find ways to economize. Because of this, we look for the least expensive way to provide the expected "free" breakfast to our guests. Many limited service hotels do not have kitchens, so are limited to what can be warmed in microwaves, hence the unhealthy scrambled eggs and sausages and such.
Here's the reality: you get what you pay for. Most hotels through the recession lost money. You cannot expect gourmet breakfasts with organic ingredients for a room rate of $70/nt (and that's for a family of 4).
What would be a great help to hotels would be for guests to book directly through the brand or hotel website, or even call direct. Hotels pay these OTA's up to 30% commission. So that $70 rate you get nets the hotel only $49. Tough to provide breakfast for 4, and still make money.
Ah, you say. Hotels dont have to participate in OTA programs. Well, if you dont, your hotel stays empty, because William Shatner and Priceline have us conditioned to "go lower". Your competitor will be full, and your rooms sit empty.
So that is why your breakfasts, largely mandated by the hotel brand, will be of the most rudimentary quality required to meet brand standards.
Dont blame the hotels...we're only responding to market conditions in order to feed our families. Only I dont let my kids eat from our breakfast offerings very often! I do love the Otis Spunkmeyers, though!
ncgemini Aug 18th 2012 2:56PM
I am SO sick of OTA's! They do the hotel industry no good in the long run. The really have us over a barrel these days due to sheer volume. This online conditioning that people have gone through causes so many problems. They just look at the price and just assume that they are getting the top of the line ocean front room for 97$ in the middle of the summer. And us, the ones that are actually at the hotel are left to deal with the fallout and get blamed for "ruining your vacation" . I understand everyone wants to save money but by booking through an online service those "Savings they pass on to you" literally takes cash straight out of the hotel's pockets. Money we could be using to upgrade, renovate, and provide more and better services.
Ill just agree and advise people to call the hotel directly at least you are talking to someone on property (most of the time) unless we are very busy (in my case) we will have to transfer you to a central reservation number.
In addition PLEASE travelers if you see a hotel that is pet friendly don't just simply assume that every single room is "pet friendly" and just show up out of no where with your dog. Please Please call us and let us know. And if you DO book online just give a quick call to the actual hotel to confirm the details so that you and us at the hotel have a chance to correct an issue. Many times on online sites it is a prepaid situation and by the time you arrive out hands are tied and we have very few (if any) options. It takes just a minute or two of your time and saves everyone an awkward stressful situation.
I could go on just about forever but I'll shut up now.
Darlene Aug 18th 2012 2:39PM
just gotta say to the fella who wrote this artical.Just because it has a high dollar name ,dosen't mean it's any better that the lower price ones. i've stayed in several Hotels, motels . Inn's Suits. only one bed and breakfast $$$$ but it was worth one night. the end of July we got a room at Hyatt Place No Charleston SC.3 adults, 3 chilren. 3 nights . went on line to reserve a room.when i found one with a good name i remembered it was not in the best areas several yrs ago but had read reviews .so by the time i went to reserve the room on line the price had gone up, but still in the range of our budget..As we got closer to the hote we had noticed a big difference in the area of long ago.We pull up and by the time we checked in we had been welcomed , and a card set out for our luggage and was informed are their things they offered.hot breackfast , and forgot what they called it but it was like a snack bar but they offeredfreshly made sandwiches and thing all night. when we got to our room it smelled clean frig, microwave, table only one chair. but sofa had a large ottamen. 2twin beds with clearly you could see it had clean sheets.next the bathroom... ahhhha, just knew i would find something wrong...CLEAN ???? no signs of mildue or mold. sounds like they are asking me for great review. fact is the ting wrong was it was NOT equiped for wheelcair. when i asked for handicap room on phone ( she wasn't very pleasent any way) she informed me all the rooms were handicap. so no use to complain, and ask for another room if all were the same. sooo my biggest,complaints were my wheelchair wouldn't even fit in the door of the bathroom and only had one handicap rail at the end of the tub. oh and at the end of the wall where the tv was . there was several wall plugs open to plug tv, computers cell phones or all electric places where my 2 yr old grand daughter found first off and took her straw out of her juice pouch and in to one ofthe holes.( which made her more courious )which lead to, shhhh a spankin'.! full service house cleaning.. don't know why, no matter where we have to ask for towles 6 people and towles for 4...But goota say having a good place to stay made our minni vacation that much more enjoyable. also i won't be using on line reservations.just call...843-735-7100
sunny Aug 18th 2012 2:39PM
I stay at LaQuintas all the time and I am quite satisfied with their breakfasts.
It's free, it's right there and it's filling.
Get over yourself, guy.........Jeeeeezzzzz.
Carol Aug 18th 2012 3:03PM
While we are on the subject of 'added costs of a motel stay', its just not right that contractors have to pay the same as tourists. When you're a night worker, its even more unfair to pay $75 per night, you can't check in until 3 pm and you have to check out by 11 am. If you work from 8 pm until 5 am .........you aren't going to get up just for the dead breakfast bar anyways and you only are getting a few short hours of sleep. There should be a rate (NOT HOURLY thats at the hooker havens) just for contractors and night time construction workers at the budget motels and short term stay motels such as Extended Stays, Motel 6, Days Inn, La Quinta, Best Western, Holiday Inn Express, Residence Inn, and all the other chains who claim to be guest friendly. Tourists come and go, workers are usually in the area for a month or even longer, where are the worker friendly motels that actually bring in good revenue for the motel? And what is up with "tourist taxes"? I've actually been charged a "linen tax" at one motel. Taxes can bump up the cost of the night stay an extra $20. And forget about the boost in cost when its 'graduation time' or 'leaf peeping season'. I've stayed at a La Quinta for $63 per night and when I called the front desk to extend my stay by another night, was told it would cost $135 because there were only 3 rooms left. Mind you I was already in the room and didn't even expect housecleaning services. "Supply and demand" were the words from the front dest hostess. Guess she took a lesson from the local gas station for marketing prices.
ncgemini Aug 18th 2012 4:20PM
I'm going to try to address a little bit of this without seeming crass or rude. First of all it does seem odd that there isn't at least some kind of discount for a long stay. The problem from the hotel side of things is that often times contractors and the like (no offense) expect such a low rate that if they did stay a long time it changes from a quick "heads in beds" situation to a flat out loss.
In the case of you calling and extending your stay and the rate changing - Again from the hotel perspective for all the front desk person knew you were due to check out then you call up and extend and extra night where if the rate stayed the same it would be less than half what could be made. When it comes to special events and tourist type seasons hotels have to make whatever they can when they can to either get a boost in revenue to help with upkeep issues that may not be visible on the surface or in my case to literally make sure we make enough during the busy summer to survive the dead winter.
Here is a small tip for you that might help you as a contractor looking for a long stay in a hotel.
-Call as much in advance as your work schedule will allow.
- Call during the day when it is likely someone beyond the front desk "grunt" is working.
-Try to get an assistant General Manager or front desk manager.
-Once you've gotten in touch with someone like that explain your situation and how long you are looking to stay. Most of the time hotels are willing to work something out.
-If you are not entirely sure if it will take 15 days or 17 days book the 17 days so the room does not get sold when you need it (especially during the busier seasons etc)
Again - most of the time (in my experience) hotels are willing to work with you. It is much easier from the hotel side to check you out a day or whatever early than it is to try to cram an extra day on when the hotel is close to being full.
I hope this helps in some way - again I am not trying to be condescending or anything just trying to give you some potentially useful info.
Good luck!
Willie Aug 18th 2012 2:50PM
I find breakfast at the Embassy Suite to be more than satisfactory. The eggs to order, omellets or other options gives you a daily change. It is a dollar saver that hold you until a later meal.
Rmm Aug 18th 2012 4:47PM
You get what you pay (or not) for. Breakfeast is the most profitable meal served. Why? All of the items are inexpensive and what else would you expect at no addtional charge?
If you don't like the offerings.. grow up and do the adult thing...stay or eat someplace else! Keep your self important whining to your self.
CatalinaHime Aug 18th 2012 3:43PM
The breakfast buffet at the Omni was great, there was a great variety and everything was fresh.