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Hotels That Serve Glorified Prison Food For Breakfast
I've never been to prison, but I can't help but wonder if convicts get a nicer breakfast than what you find on the breakfast buffets at most American chain hotels these days.This year, I've had the displeasure of sampling the breakfast buffets at almost every major hotel chain, including Hampton Inn, Residence Inn, Holiday Inn Express, Hilton Garden Inn, Hyatt House, Westin and others. I'm no Gordon Ramsay, but I'm not impressed with any of them, even when the breakfast is free.
In fact, I view the free hotel breakfast as a decidedly mixed blessing. I love going out for a nice breakfast when I'm traveling but I'm also budget conscious and I have a hard time treating my family of four to breakfast when there's a free breakfast at the hotel, no matter how dreadful it may be. But on many occasions, going down to eat the free breakfast feels more like an obligation than a pleasure.
Last week, I stayed at an otherwise excellent Hyatt House location in Illinois and encountered one of the more pathetic breakfast buffets I've seen in some time. On one morning, I put three silver dollar pancakes on my plate only to discover that they were as hard as hockey pucks. It was 8.30 a.m. and they clearly had been sitting around since the buffet opened at 6. I approached the front desk with them in hand and handed them to the sweet young woman on duty, more or less for fun, but also to make a point."Would you eat these?" I asked.
"Oh, my God, no, I would not," she admitted, upon noticing that the pancakes were hard enough to crack someone's skull with.
She apologized and I asked to have the pancakes back as a sort of bizarre souvenir but she wanted to keep them to show to her manager. Sadly, bad food is par for the course at many breakfast buffets not only in the U.S. but also around the world. Here are a few ways hotels tend to ruin their breakfast buffets.
Not everyone wakes up at the crack of dawn
I'm usually traveling with two little boys who like to sleep in, so I almost never get down to breakfast at 6 or 7 when they first open. In places that are very busy, they might replenish the food and beverages frequently, but at places that aren't very busy, they might just set a large quantity of food and drink out at opening time and just leave it there for the next two to four hours.
Beverages are warm, Food is cold!
Some places set the milk and juices out without any way to keep them cold, and have inadequate heating to keep the food warm.
Nothing but sugary, dessert-like breakfast items
OK, I admit it: those Otis Spunkmeyer muffins taste pretty damn good, but putting a bowl of those suckers out is more appropriate for Halloween than breakfast. Men's Health did a piece on the worst foods you can eat for breakfast at hotels, and the least healthy things to eat are items you see everywhere: sausages, waffles, cranberry muffins and fruit flavored yogurts to name a few.
Stale Cereal
I wish hotels bought their cereal from Trader Joe's but that's probably a pipe dream. The reality is usually a choice between Cheerios, Wheaties, Raisin Bran, Frosted Flakes and Fruit Loops, often stale, and sometimes with lukewarm milk to boot.
Wonder Bread (or worse)
I don't actually require a ton of food for breakfast. In fact, I'd be satisfied with a piece of toast, if it were from good bread, but hotels tend to buy the cheapest, blandest bread, English muffins and bagels imaginable. I'd be satisfied with a hotel that had nothing more than some good quality bread products: croissants, bagels, toast, etc.
No Variety
This problem is particularly pronounced when you stay in a hotel for several days or weeks. How many days in a row can you eat runny eggs, shriveled up, fatty sausages or very lame, yet highly fattening waffles?
Do you want some coffee with that warm, murky liquid you're drinking?
Finding a good cup of coffee at a hotel breakfast buffet is difficult indeed. I tend to bring my own cup in places that have high quality coffee in the room but not down at the breakfast buffet.
Quantity, Not Quality
Most hotels feel like they need to provide options, but I'd rather see a hotel provide a few high quality items than a dozen poor or mediocre ones.
Bottom line
You get what you pay for, right? But is the "free" breakfast really free? Not really, because hotels build the cost of it into your room rate. Of the hotels I've stayed at that have a free breakfast buffet, I think the Residence Inn is the best, but that's not saying much. Small bed and breakfast places tend to have the best breakfasts, but many of them don't welcome families with very small children. Personally, I'd rather have lower room rates and go out for breakfast. What about you?
(Photos by Dave Seminara and Tim Pearce, Los Gatos on Flickr)
Filed under: Food and Drink, North America, Budget Travel










Reader Comments (Page 6 of 8)
professortim7 Aug 18th 2012 4:15PM
I have stayed in hotels all over the world and have found almost all of the hotels have terrific breakfast. Yes, the syrup is not fresh from maine maple syrup. It is the stuff that almost everyone buys at the grocery store and has at home. The sausage is what we all get at the grocery store frozen and just brown at home. The bacon is bacon. I splurge on top tier bacon that is properly cured and smoked, but this is a lux expense and is twice the pound for pound cost of bacon. I have found that usually the gal running the food is more than willing to cook fresh if that is what you want and typically encourage me to take more to eat at lunch. I routinely eat breakfast and then take four or five servings of fruit yogurt, several sausage patties with cheese on english muffins and one or two pounds of fruit. Yes the juice is usually reconstituted, but this is no different than the juice we all drink at the hotel bar at night with vodka. Quitcha bitchen and go pay fifty bucks for breakfast at the old cunt buffet or the snacker barrel next door. I myself, will be eating breakfast and lunch for free.
anthony Aug 18th 2012 1:01PM
If any of you would like a real break away from the "chains" and you're in or around Ashland, New Hampshire, try our B&B, Cheney House B&B, a freshly served, hot breakfast each morning! We are very small, only 4 guest rooms total, but we like to pamper our guests!
Give us a try -- you won't be disappointed.
jim Aug 18th 2012 12:19PM
What a whiner this guy is. Most of the hotels I stay at---and they are not all 4 and 5 star---have great breakfasts with wonderful variety. As I said---what a whiner this guy is. You'd think it was his last meal.
Jon Ferguson Aug 18th 2012 12:23PM
Try the complimentary breakfast at the Ayers Inn and Suites in Costa Mesa, California! Not only is the Ayers family chain a wonderful hotel experience, they serve the most wonderful breakfast to guests each morning...weekend hours are extended. Not only is this such a beautiful property, the employees are all exceptional at customer service skills, and the atmosphere is enchanting. The Ayers family has done a wonderful job creating an exceptional hotel experience for its guests. Plus, the happy hour is nice and the food is good! Try it, you'll like it, I'm sure.
JOHN R. Aug 18th 2012 12:28PM
Drury Hotels have a great free breakfast and dinner. They fix it right there. Free Driinks included with evening meal.. ...wine......with soft drinks and pop corn all day. Certainly as anyone would expect the rooms are a bit higher..so they include the freebies. Hampton Inn has the fast morning breakfast, not all great , but enough choices that will get you going and a local kitchen-lady keeping things hot and cold. If you are a food critic ....then stay away from the freebie offerings at the hotel chains.
Timothy Swift Aug 18th 2012 6:23PM
I will make a simple comment to you. If you don't like the breakfast don't eat it. You think the free breakfast t is worse then prison food then you must think it is cheap The hotel can refund you a $1.25 and you could try and buy your quality breakfast at your favorate restaurant. We had a great experience eating at hotels that had a FREE breakfast. We han hot waffles, fresh bacon & eggs and hot muffins. Why don't you give the families a break than have a lot of children and need a free breakfast to save money on their vacation!
Sincerely,
Timothy Swift
George Bernard Pshaw Aug 20th 2012 6:46AM
When my wife and I travel, we search out motels/hotels in our price range WITH "complimentary" breakfast. Having an "in-house" breakfast is simply most practical for us. I always awaken earlier than the wife. So, not to disturb her, but to get my early breakfast, I tiptoe out of our room, down to breakfast for my two mandatory (and usually quite decent) cups of motel/hotel coffee and my breakfast. Then, an hour or so later the wife has awakened and is ready for her breakfast, to which I accompany her.
Sorry, Mr. Seminara, we'll simply disagree with the grim picture you paint of typical "complimentary" breakfasts, We are typically quite satisfied with our away-from-home breakfasts.
Or, maybe we've just been consistently fortunate to eat the kind of satisfying "institutional" breakfasts which get served to the, um, "customers" in one or another regional American "Club Fed" ...?
Pshaw
Dave Seminara Aug 18th 2012 12:36PM
OK, OK, OK, I was wrong! The food at these hotel breakfast buffets is wonderful. Seriously, I’ll make a few points here rather than respond individually.
1. Sounds like I need to stay at Embassy Suites and Drury Inn, the consensus picks for best breakfast in this thread.
2. It’s funny who tends to comment on pieces like this. If I write that hotels serve really bad food for breakfast, we get 100 comments saying, ‘you’re an idiot, the food is just fine.’ I’m quite certain that if I changed this story to say that hotel breakfast food is excellent, I’d get 100 people- maybe the same ones- telling me I’m an idiot, the food is terrible. Everyone is entitled to his or her opinion- that's why we have a comments section here!
3. Several commenters have said, ‘what do you expect, these are budget hotels.’ I don’t view any of the hotels mentioned as “budget.” To me, budget is Super 8, Motel Six, Days Inn, Red Roof, Ramada, etc, etc. If you’re spending $100-200 per night, as you would in most of these hotels, that’s mid-range accommodation.
4. Many of these same hotel chains are investing a lot of money to provide high quality toiletries,- Residence Inn now offers Paul Mitchell shampoo and conditioners, and the Garden Inn offers Bed, Bath and Body Works, for example, in order to lure customers, so why not do the same with breakfast?
5. Two points about cost. First, I’m not only singling out only “free” breakfast buffets in this piece, (though those do tend to be the worst) but also ones you pay extra for. Second, you are paying for the “free” breakfast as the cost is passed on to you in your room rate.
6. Of course, we can go out and pay for breakfast at a restaurant, and sometimes we do, but the point is that you feel guilty going out for breakfast when you have one you've already paid for at your hotel. If I had the option of booking a room without the “free breakfast” I would gladly skip it every time and go out to eat. Sadly, that is not an option.
Angel7Shadow Aug 18th 2012 1:30PM
I still don't get what you are complaining about. The cost of the Residence Inns that I have stayed in (in all parts of the country) are very reasonable for what I get for my money, even if they didn't offer breakfast...
Mindy Aug 18th 2012 1:38PM
LOL, I don't think we are ripping you. I think we are all just jealous and when we do actually get to travel, WE have talked ourselves into loving it before we got there, because of the expense. Expense accounts tend to make bigger critic's. Your right about the response in the fact that people will 86/1 complain in a review rather than give it a good review. Relax, Dave. We're just bored, obviously:)
Debbie Aug 18th 2012 12:37PM
totally agree....in fact I just came back from a solo trip and I know the cost of breakfast (for 2-4 people) was built in to my room. I'd much rather find a nice restaurant close by but do feel that is throwing money away for a meal that I have already "paid" for. That being said, I stayed at a Drury Inn and the food was decent. They also offer evening snacks. All unhealthy fatty food but as good or better than other chains I've stayed at.
MikeH22020 Aug 18th 2012 12:40PM
May I suggest to you Dave that you actually do some research and spend some time in prison, or at least eat some prison meals for a bit, then perhaps you will become more than any other person on the street who may have an opinion or those that compare something to something they have never really experienced, versus passing yourself of as anything more.
Basically what I am saying is based on this article, why would anyone care what you think?
Arthur J Martinez Aug 18th 2012 1:02PM
Sounds like no one has stayed at one of many Hyatt Place-Regency etc:??
You get the best service and the best price bar none!
Try them for yourself you will come away with a smile on your face its all about getting what you pay for.
Sincerley
Rev Arthur Martinez-DD-CISM
Rick Aug 18th 2012 4:34PM
Embassy Suites usually has a slamming breakfast; hot food, made to order & lots of varierty for those fussy guests. Stayed at a couple of Hamptons Inn's & breakfast did not look too bad, although, I admit, I only go down for coffee & never eat breakfast. Stayed at a new Comfort Suites in Blythe, CA recently & have to concur, their breakfast looked more like the one being described by the writer. Bottom line, it's hit or miss. However, the breakfast really is free, because you can pay $150.00 for a Hotel with Breakfast; or you can pay $300.00 for a Hotel without Breakfast. So yeah, you do get what you pay for & if you don't want to eat the "free breakfast" then go to a damn restaurant & stop being a whiner.
L Briggs Aug 18th 2012 12:56PM
stop your bitching.its not fine dining...........its a hotel................you have choices........go some place else.................
suzy Aug 18th 2012 1:01PM
Best breakfast for me is Embassy Suites a chef oversees it and they cook eggs to order and hot cereals are hot and coffee is good.They replenish the supplies regularly.I supposed they do this right to prevent having people getting sick which certainly is not good for business.
chet Aug 18th 2012 1:21PM
I would like to know what makes the author of this story an expert. I am employed as a district manager for a large hotel chain that represents several brands. Our continental breakfasts which are included in the price of the room represents our commitment to our guests to offer a breakfast that meets brand standards and also represents the locations atmosphere. If you require a specific breakfast menu; it is best to go to a location that does indeed have a restaurant. While doing my property visits I always stop at the breakfast bar to get a feel for what our customers are eating and drinking. I prefer to do this anonymously and mingle with other guests. To associate that the food that is served in prison is what we offer is offensive. I am sure many other reasonable hoteliers feel the same way whether they are serving the food in a restaurant style or continental buffet style. Much to my appreciation; the desk clerk seemed very concerned with the comments of the author and wanted to show the manager what the guest concern was and did so proudly. That is more important than a pancake that hardened. The agent showed empathy and most importantly told the guest that their concern mattered. That is a lasting impression. So the next time this so called author writes about his travels throw the pancake at his head. He does not know what he is talking about.
ncgemini Aug 18th 2012 4:59PM
Thank you from a front desk associate.
I just wanted to give you a big thank you for addressing the actions of the front desk person.
Contrary to popular belief we need to know about problems. We may not enjoy hearing them and unfortunately there are some bad apples among us. However we are not all knowing, and all seeing. To try to fix a problem or at least bring it to someone's attention we have to know the problem exists.
I can't tell you how many reviews I have read that just completely tear apart our property without the guest bringing the issue up during their stay so we have a chance to do something about it while you are actually on the property.
Depending on the circumstance we may not be able to completely solve the problem but we do the best with what we have. Sometimes there flat out are no other rooms to move you to and the best we can offer is a discount on the room.
Sorry - I went a little off topic but again. Thank you for acknowledging the front desk associate.
WKrueger Aug 18th 2012 1:11PM
You hit the nail on the head. So called free breakfast at 99% of motels are crap. Cheap cold food and luke warm coffee. Even the yogurt is usually past the expired date. The health department needs to put motels on their list of stops to check on food that is served to the public. I travel a lot and would rather have the cost of the breakfast taken off the cost of my room. And yes I do cross these motels off my list to stay at. There are plenty of other motels to choose from.
Rachel Aug 18th 2012 1:12PM
We recently spent a week at the Holiday Inn in Sheridan, Wyoming The breakfast food was excellent! We had no issues with it at all. It's nice to give a good hotel a pat on the back every once in a while. We were happy with the food and service of the entire hotel.