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Hotels That Serve Glorified Prison Food For Breakfast
I've never been to prison, but I can't help but wonder if convicts get a nicer breakfast than what you find on the breakfast buffets at most American chain hotels these days.This year, I've had the displeasure of sampling the breakfast buffets at almost every major hotel chain, including Hampton Inn, Residence Inn, Holiday Inn Express, Hilton Garden Inn, Hyatt House, Westin and others. I'm no Gordon Ramsay, but I'm not impressed with any of them, even when the breakfast is free.
In fact, I view the free hotel breakfast as a decidedly mixed blessing. I love going out for a nice breakfast when I'm traveling but I'm also budget conscious and I have a hard time treating my family of four to breakfast when there's a free breakfast at the hotel, no matter how dreadful it may be. But on many occasions, going down to eat the free breakfast feels more like an obligation than a pleasure.
Last week, I stayed at an otherwise excellent Hyatt House location in Illinois and encountered one of the more pathetic breakfast buffets I've seen in some time. On one morning, I put three silver dollar pancakes on my plate only to discover that they were as hard as hockey pucks. It was 8.30 a.m. and they clearly had been sitting around since the buffet opened at 6. I approached the front desk with them in hand and handed them to the sweet young woman on duty, more or less for fun, but also to make a point."Would you eat these?" I asked.
"Oh, my God, no, I would not," she admitted, upon noticing that the pancakes were hard enough to crack someone's skull with.
She apologized and I asked to have the pancakes back as a sort of bizarre souvenir but she wanted to keep them to show to her manager. Sadly, bad food is par for the course at many breakfast buffets not only in the U.S. but also around the world. Here are a few ways hotels tend to ruin their breakfast buffets.
Not everyone wakes up at the crack of dawn
I'm usually traveling with two little boys who like to sleep in, so I almost never get down to breakfast at 6 or 7 when they first open. In places that are very busy, they might replenish the food and beverages frequently, but at places that aren't very busy, they might just set a large quantity of food and drink out at opening time and just leave it there for the next two to four hours.
Beverages are warm, Food is cold!
Some places set the milk and juices out without any way to keep them cold, and have inadequate heating to keep the food warm.
Nothing but sugary, dessert-like breakfast items
OK, I admit it: those Otis Spunkmeyer muffins taste pretty damn good, but putting a bowl of those suckers out is more appropriate for Halloween than breakfast. Men's Health did a piece on the worst foods you can eat for breakfast at hotels, and the least healthy things to eat are items you see everywhere: sausages, waffles, cranberry muffins and fruit flavored yogurts to name a few.
Stale Cereal
I wish hotels bought their cereal from Trader Joe's but that's probably a pipe dream. The reality is usually a choice between Cheerios, Wheaties, Raisin Bran, Frosted Flakes and Fruit Loops, often stale, and sometimes with lukewarm milk to boot.
Wonder Bread (or worse)
I don't actually require a ton of food for breakfast. In fact, I'd be satisfied with a piece of toast, if it were from good bread, but hotels tend to buy the cheapest, blandest bread, English muffins and bagels imaginable. I'd be satisfied with a hotel that had nothing more than some good quality bread products: croissants, bagels, toast, etc.
No Variety
This problem is particularly pronounced when you stay in a hotel for several days or weeks. How many days in a row can you eat runny eggs, shriveled up, fatty sausages or very lame, yet highly fattening waffles?
Do you want some coffee with that warm, murky liquid you're drinking?
Finding a good cup of coffee at a hotel breakfast buffet is difficult indeed. I tend to bring my own cup in places that have high quality coffee in the room but not down at the breakfast buffet.
Quantity, Not Quality
Most hotels feel like they need to provide options, but I'd rather see a hotel provide a few high quality items than a dozen poor or mediocre ones.
Bottom line
You get what you pay for, right? But is the "free" breakfast really free? Not really, because hotels build the cost of it into your room rate. Of the hotels I've stayed at that have a free breakfast buffet, I think the Residence Inn is the best, but that's not saying much. Small bed and breakfast places tend to have the best breakfasts, but many of them don't welcome families with very small children. Personally, I'd rather have lower room rates and go out for breakfast. What about you?
(Photos by Dave Seminara and Tim Pearce, Los Gatos on Flickr)
Filed under: Food and Drink, North America, Budget Travel












Reader Comments (Page 3 of 8)
BB Aug 18th 2012 9:30AM
If you don't like what's offered,don't eat it.It's that simple!
JR Aug 18th 2012 9:31AM
There are always the 4 and 5 star hotels with restaurants, and out of this world breakfasts for only 74.95 USD; and you might even get a fluted glass of Moet; all for 479.00 USD per night per person. If this is out of your price range, which I'm sure it is (it's out of mine), just remember... when you are hungry or hungover the free buffet tastes great. Bacon makes everything taste better that it is.
cher Aug 18th 2012 9:44AM
When I travel with my son I try to get a hotel with the breakfast option, it just saves time so you can get on with your day. Yes the food is not great but there are some items that are ok. My son enjoys it and that is all that counts because I don't really eat breakfast anyway. Embassy suites does have a great breakfast and I try to go there if I can but they are a lot more expensive. You pay for what you get.
Linda Aug 18th 2012 9:46AM
Personally, I've never been a breakfast fan. It was difficult growing up because my mother felt it was her job to force it down my throat. I find most food traditionally served for breakfast (eggs, bacon, pancakes, etc.) are horrible, too sweet and way too greasy. I have never been able to figure our why people like it. Can someone enlighten me?
WildWes Aug 18th 2012 9:51AM
You must have a really great life. You make your living writing about how bad the FREE things you are getting are not up to your exacting standards. I bet that you are a Democrat.
caramelosdos Aug 18th 2012 9:58AM
I must say that the breakfast at the Tarrytown Sheraton in NY is quite good. The
juices are cold, the coffee - different kinds - is wonderful, you toast your own bagels, etc. Fresh Fruit, and the best part the eggs are brought up AFTER the
breakfast is set up so when they arrive about 7:30 AM they are hot and delisious.
Also there is a hostess on the floor for almost the entire time of breakfast so if you have any requests or problems she is there to help.
Theresa Aug 18th 2012 9:59AM
Try the Embassy Suites! I have stayed at one many times in Denver. Breakfast is free, and they make the omlettes and french toast as you wait (takes only a few minutes even when it's busy). The rest of the buffet is great, too!
james Aug 18th 2012 9:59AM
Holiday Inn is the excveption. we stay there all the time and the breakfast if fresh and very good. the cinamon buns are the best. eggs fresh
weslie littrell Aug 18th 2012 9:58AM
I stayed at a Marriott in Sacramento that had a bar type breakfast service of muffins and stuff but not a help yourself kind of set up where as the Days Inn and some of the other hotels I have stayed at I like the buffet set up unfortunatly some hotels that are cheaper do not even serve a continental breakfast or coffee and I am so glad because I have worked for both kinds of hotels some that have served a continental breakfast and some that do Not and the ones that don't customers always ask but I send them around the corner to the nice sit down restraunts in town I would rather have an Ihop breakfast than a cold continental breakfast anyday. Hotels to me do better in the sleeping arrangements then they do on the breakfast set up or the dinner set ups anyday. I went to a wedding of a girlfriend in Minnesota about 5 years ago and I could not believe how long it took to turn the wedding place into a sit down buffet dinnner it was like a 4 hour wait half the staff did not show up for work and things like that I would rather sleep at a hotel than to eat at a hotel.
GB Aug 18th 2012 9:59AM
The breakfast is not free---it's included in the price of a room.
Brian Workman Aug 18th 2012 10:33AM
Nailed it right on the head! Been there & done that, for decades!! My family & me pack it up & go to the next greasy spoon & have a hot, fresh , good breakfast. The hotels I like are the ones where you are given the aggreediants, and you cook your own to your liking. One- it wakes me up, two- the content is known, three- it's fresh, four- I get the quantity I want. I hate it when the hotel employee's give you hash browns by the pound & only one half cooked egg, & one slice off arm, but not browned toast! I also hate hotels that end breakfast at 9am sharp! That happened to me when I was till in a long line, and whenit was my turn to make a choice, I was told only the lunch menue was available at 9:05am!!
rjkaczmarek Aug 18th 2012 10:03AM
I was a reviewer of hotels throughout the US and know exactly what you're talking about. This is what is commonly referred to as the "American Plan" where breakfast is included. The majority of these chains hire outsourced workers to do the breakfast meal for them. These people generally don't have food service skills, or are at the basic level. If I had to stay at any of the brands that you mentioned I would be very leery of having breakfast at any of them. The only non-luxury brand that I have had breakfast at was a Courtyard by Marriott that served a very good breakfast. If you're traveling with a bunch of kids you are the one having to make a choice: free breakfast, nomatter what's offered or go off property where you can get something to your liking.
JasonM Aug 18th 2012 10:30AM
You people traveling in economy hotels are probably selling something that doesn't work great either. Do you know how many hotels are losing money or barely making it? The lower your rate is, the more the hotel is struggling in the business. It's called supply and demand.
Ted Aug 18th 2012 10:05AM
The free breakfasts are what they are....you get what you pay for in most cases and they range in quality and array depending on the price of the hotel chain. No rocket science here. The low end is the juice, dry cereal and a half-stale donut from Econo Lodge up to a 'made to order' at Embassy Suites. But there also is a big difference in the cost of those two chains. One could expect Embassy Suites to have a fine breakfast with typical room rates approaching $150.00, compared to $59.99 at Econo.
I can't see, based on the room rates I'm charged, that the cost of the breakfast makes that much difference in what you ultimately pay. So if you don't like the breakfast, then head to Panera, Denny's, IHOP, LePeeps, or whatever good and local diner you may know about and be served instead of hustling for your own food in a crowded breakfast room at a mid-priced hotel.
The Marriott Courtyards don't have free breakfasts and they are made to order. Reasonably good, not free, but their new 'bistro' format is more like getting in line to order at the airport or at Panera instead of a real restaurant. You are 'half-served', meaning you place the order at the counter, but someone brings it to you when ready. If you want a real sit-down breakfast IN a hotel, you're going to have to step up to a full service Hilton, Holiday Inn or Marriott to get it.
A reality check here. It wasn't all that many years ago that these mid-price chains like Holiday Inn Express, Hampton Inn or Fairfield (or Best Western for that matter) did NOT offer free breakfasts. It started out with one chain offering it, and like airlines miles from American in a temporary promotion decades ago, the freebies are now expected and a permanent part of the travel landscape.
If you don't like lining up at the food trough, then don't. Sleep or eat elsewhere.
Oh,and by the way, one comment here said you could avoid the 'tourist' hotels with the kids crowding the breakfast room. Well, that may be the case on weekends, in summertime, and around Orlando, but for the most part it is business travelers who are there crowding the breakfast room and taking that last whole grain muffin from the bin and standing in front of the coffee dispenser taking f-o-r-e-v-e-r to open the packets of Equal and little cups of creamer....not kids. I spend 70 to 80 nights/year in hotels and rarely have issues with kids. It's my fellow adults who sometimes are the rude ones.
Lori Aug 19th 2012 5:58AM
Your in luck, there is still one Courtyard Marriott left that offers the full service breakfast. Fresh, hot buffet and made to order eggs, including omelets. You also have the option to order off the menu. I am speaking of course about the Courtyard Marriott (Cafe Indigo) in Meridian Idaho.
Ted Aug 19th 2012 10:32AM
Lori...thanks for that note. There is at least one other. The Bloomington, MN Courtyard (by Mall of America and MSP Airport) has a full service breakfast buffet as well as menu service for all three meals. Stay there often. Better than decent food. I like their walleye and the wild rice soup.
stephanie Aug 18th 2012 11:18AM
My experience with free breakfasts is that they are just edible. Come on guys, if you do not like it do not eat it! This is not a breakfast served at the 4 Seasons or a 5 star hotel. In my opinion, if you get hocky puck pancakes, then do not eat them or tell the manager ypu wantl fresh ones. I stayed at the hampton inn a few times amd it was ok, not great as was best western. The residence inn was good.
Debra Aug 18th 2012 10:12AM
I stay at the Hampton Inn whenever I travel. I love the free breakfast! My kiddo has cereal or a waffle and I grab a couple bananas & apples and a black coffee. Perfect!
SHELLEY Aug 18th 2012 10:15AM
with a family of 5 - we really look for the "free Breakfast" perk!
We have had some that weren't great - but overall - not bad at all!
always have microwaves to re-heat anything that has gotten cold.
saves us a ton of money and time!
Margo Carter Aug 18th 2012 10:20AM
When in Brevard, North Carolina, we always stay at the Hampton Inn. Their breakfasts are outstanding - sure no complaints here. The coffee is HOT. There are many breakfast choices, some to be zapped in a microwave - so freshly cooked and hot. Just love the place.