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Hotels That Serve Glorified Prison Food For Breakfast
I've never been to prison, but I can't help but wonder if convicts get a nicer breakfast than what you find on the breakfast buffets at most American chain hotels these days.This year, I've had the displeasure of sampling the breakfast buffets at almost every major hotel chain, including Hampton Inn, Residence Inn, Holiday Inn Express, Hilton Garden Inn, Hyatt House, Westin and others. I'm no Gordon Ramsay, but I'm not impressed with any of them, even when the breakfast is free.
In fact, I view the free hotel breakfast as a decidedly mixed blessing. I love going out for a nice breakfast when I'm traveling but I'm also budget conscious and I have a hard time treating my family of four to breakfast when there's a free breakfast at the hotel, no matter how dreadful it may be. But on many occasions, going down to eat the free breakfast feels more like an obligation than a pleasure.
Last week, I stayed at an otherwise excellent Hyatt House location in Illinois and encountered one of the more pathetic breakfast buffets I've seen in some time. On one morning, I put three silver dollar pancakes on my plate only to discover that they were as hard as hockey pucks. It was 8.30 a.m. and they clearly had been sitting around since the buffet opened at 6. I approached the front desk with them in hand and handed them to the sweet young woman on duty, more or less for fun, but also to make a point."Would you eat these?" I asked.
"Oh, my God, no, I would not," she admitted, upon noticing that the pancakes were hard enough to crack someone's skull with.
She apologized and I asked to have the pancakes back as a sort of bizarre souvenir but she wanted to keep them to show to her manager. Sadly, bad food is par for the course at many breakfast buffets not only in the U.S. but also around the world. Here are a few ways hotels tend to ruin their breakfast buffets.
Not everyone wakes up at the crack of dawn
I'm usually traveling with two little boys who like to sleep in, so I almost never get down to breakfast at 6 or 7 when they first open. In places that are very busy, they might replenish the food and beverages frequently, but at places that aren't very busy, they might just set a large quantity of food and drink out at opening time and just leave it there for the next two to four hours.
Beverages are warm, Food is cold!
Some places set the milk and juices out without any way to keep them cold, and have inadequate heating to keep the food warm.
Nothing but sugary, dessert-like breakfast items
OK, I admit it: those Otis Spunkmeyer muffins taste pretty damn good, but putting a bowl of those suckers out is more appropriate for Halloween than breakfast. Men's Health did a piece on the worst foods you can eat for breakfast at hotels, and the least healthy things to eat are items you see everywhere: sausages, waffles, cranberry muffins and fruit flavored yogurts to name a few.
Stale Cereal
I wish hotels bought their cereal from Trader Joe's but that's probably a pipe dream. The reality is usually a choice between Cheerios, Wheaties, Raisin Bran, Frosted Flakes and Fruit Loops, often stale, and sometimes with lukewarm milk to boot.
Wonder Bread (or worse)
I don't actually require a ton of food for breakfast. In fact, I'd be satisfied with a piece of toast, if it were from good bread, but hotels tend to buy the cheapest, blandest bread, English muffins and bagels imaginable. I'd be satisfied with a hotel that had nothing more than some good quality bread products: croissants, bagels, toast, etc.
No Variety
This problem is particularly pronounced when you stay in a hotel for several days or weeks. How many days in a row can you eat runny eggs, shriveled up, fatty sausages or very lame, yet highly fattening waffles?
Do you want some coffee with that warm, murky liquid you're drinking?
Finding a good cup of coffee at a hotel breakfast buffet is difficult indeed. I tend to bring my own cup in places that have high quality coffee in the room but not down at the breakfast buffet.
Quantity, Not Quality
Most hotels feel like they need to provide options, but I'd rather see a hotel provide a few high quality items than a dozen poor or mediocre ones.
Bottom line
You get what you pay for, right? But is the "free" breakfast really free? Not really, because hotels build the cost of it into your room rate. Of the hotels I've stayed at that have a free breakfast buffet, I think the Residence Inn is the best, but that's not saying much. Small bed and breakfast places tend to have the best breakfasts, but many of them don't welcome families with very small children. Personally, I'd rather have lower room rates and go out for breakfast. What about you?
(Photos by Dave Seminara and Tim Pearce, Los Gatos on Flickr)
Filed under: Food and Drink, North America, Budget Travel












Reader Comments (Page 2 of 8)
Fran Aug 18th 2012 3:52PM
Thank you. This is one B&B I'd be honored to stay at. I've raised my kids and even helped raise my grandkids and when I get away for a few days I don't want to be around unruly kids. Just my opinion.....
Bbykay910 Aug 18th 2012 6:24PM
Embassy Suites has a wonderful "free" breakfast. They offer the standard donuts, bagels, toast, fruit, cereal, etc. in one area with the juice and coffee. Then you meander over to the other area where a very friendly chef will cook your bacon, eggs or waffles to order! Hot and delicious!! As far as the article comments on the various "chain" breakfasts, that is pretty much right on point. Not too appetizing.
DAN Aug 18th 2012 9:03AM
Embassy Suites offers an outstanding breakfast menu which is included in their rate. The breakfast is buffet style and is not continental. All pancakes, omelettes, scrambled eggs, etc. are cooked while you wait. Along with the cold cereals, grits and oatmeal are offered as well.
MikeH22020 Aug 18th 2012 12:16PM
Absolutely agree with you. Embassy Suites breakfasts and happy hour are the exception to the rule. Their omlettes are made to order as are pancakes and they will also cook eggs fresh for you if you do not want them from buffet.
Always my first choice in business travel even though I have/in Marriot points program
Mike Aug 18th 2012 11:48AM
I totally disagree when it comes to the Residence Inn by Marriott. I find the breakfast buffet continually replenished with fresh food and the appliances to prepare your own fresh waffles and pancakes. The article is grossly unfair.
cc41139 Aug 18th 2012 9:05AM
Try staying at Embassy Suites...fresh omelets, cold juices, hot coffee, fresh waffles, fresh fruit
bellasmema Aug 18th 2012 9:28AM
yes, I agree Embassy Suites have good breakfasts also their Happy Hour!!!! I try not to eat late at nite and because I have low blood sugar, I wake up famished. I have a hard time just trying to get ready for the day. My husband will go down and get me a container of yogurt or a box of healthy cereal and bring it back uo to the room. So even though some breakfasts at some hotels are not very good, they have been a life saver to me!!!
Carol Aug 18th 2012 5:54PM
Shame on all the hotels that particapte in so called free breakfast.That you cant eat and like the the add said they serve better food to prisonsers . And I know that for a fact because my son works as a prison gaurd and if the food is not a certain temperture the inmates file a complaint with the ACLU. and believe it or not our inmates receive USDA choice food. I recently stayed at the crowne plaza hotel located in times square in new YorkCity and their breakfast buffett was awful. And it was not FREE. It cost $25.00 plus tax . Could have got a hotter and better breakfast at Mc Donalds.It is about time people speak up and not let these hotels get away with such crappy food. And one other thing we need to do as consumers. Stop letting these big chain hotels charge so much for parking. The parking should ne included in the price of the room. Speak up people enough is enough. We are tired of getting RIPED OFF.
Sandyshoes Aug 18th 2012 9:33AM
I've had some very good breakfasts at the Drury Inns. At some, they have even had someone to actually make your waffle and omelet, your way. Juices are cold and coffee is fine (I'm not a coffee maven). In fact Drury Inns are lovely, clean, pretty, and a great value, but they're only in the mid-south, midwest and spreading west. Have stayed in many others with only the plastic-wrapped danish, yucky eggs and Froot-Loops. There we only stop for coffee and head somewhere else. Not worth the time or calories.
ronda bean Aug 18th 2012 9:15AM
Next time you travel, check out Embassy Suites. Their free breakfast includes a "made to order" omelets / eggs and hot buffet items as well (pancakes or french toast as well as bacon or sausage and potatoes). They also have waffle makers, fresh fruit buffet, yogurts, pastries. They have milk, several juices, pop, coffee, tea, or hot chocolate to drink. You can make your tray up and take it back up to your room to eat. They also have complimentary "happy hour" drinks and food. Food is nothing too fancy, but they have fresh veggies & dip or homemade e especially liked getting the fresh veggies.)chips with dip as well as popcorn. You can hang around the big screen TVs and enjoy or take it back to your room. We saved a lot of $$ on our food bill.
Taran Tulsee Aug 18th 2012 9:26AM
As a journalist how can you pen a sentence like: "Do you want some coffee with that warm, murky liquid your drinking?" ? I'd like you to figure out what's wrong with it and publicly fix it. Such misuse of the English language irks people like me.
This is as bad as the hotel food you're writing about.
tilly Aug 18th 2012 11:45AM
..."about which you are writing." (giggle)
carol Aug 18th 2012 9:18AM
I'm offended more by the fellow travelers with whom I'm forced to share the meal than the quality of the food. People roll out of bed and appear at the buffet unshaven, hair not combed., looking like slobs.....I've even witnessed pajamas! Somehow they feel the lobby is an extension of their private space and not a public restaurant. Most travelers should be skipping breakfast and going to the fitness center since they will be sitting in a car all day expending no calories, adding more weight to their already overweight bodies.
JimBuck Aug 18th 2012 9:18AM
What an idiot. He says there's no variety and then two paragraphs later says he wants quality, not the quantity that they serve. Well, what is it ? Stick to writing for your school newspaper
mcquigley55 Aug 18th 2012 9:21AM
I agree Embassy Suites is the best breakfast included in the price. Fresh food and in Tuscon, Az (Paloma) the staff were amazing and friendly- a great way to start the day. The other hotel chain that we have started staying at is Residence Inn which has stove, and full size refrigerator. We then have the option of making a great breakfast on our own schedule or picking and choosing what we want from the breakfast buffet.
GW Aug 18th 2012 9:21AM
As a company traveler I stay 206 nights a year at hotels all over America.
A really good breakfast is hard to come by. You cannot search them out either, because at the same hotel on a different day it will be worse.
At all the Hilton Garden Inns I have stayed, I ate an omelet ONE time that I thought was the best I ever had. I have also had the Days Inn category hotel, packaged honey bun and coffee and orange juice....and that was it!
The hotels are not going to lower the price and ditch the free breakfast. Too many cheap Americans demand it, and neither are they going to hire 5 star chefs to design a 5 star FREE breakfast.
If the writer of this story had to get up at 4:00 am and no chance of breakfast either hotel or commercial restaurant like I do at times, he would appreciate anything set out to scarf down.
Bottom line.....stop complaining, open the wallet, and drive to your favorite early morning restaurant.
BREN Aug 18th 2012 9:22AM
I would suggest staying at an Embassy Suite. I average 2-3 trips per month and about 85% of the time I book ES-because of the breakfasts-hot, egg dishes prepared in front of you and the milk is cold! Not to mention the free managers cocktail session from 5:30 -7pm. The other chain I use is Homewood Suites-better than average breakfast food.
Howard Aug 18th 2012 9:26AM
Hey Ben,
Stik your scams up your you know what
Joe Papierz Aug 18th 2012 9:52AM
Keep moving folks. Nothing to see here just the usual and predictable complaints. I guess I'm a different kind of traveler. For me, the roadside Motel or Inn is only a place to sleep and shower on my way to a more important destination. When traveling I'll happily take my meals at restaurants, chain or independent. I'm seldom disappointed.
Walt Humphrey Aug 18th 2012 9:32AM
The hotel marketing management folks probably did an internship with an airline 30+ years ago and learned that if a meal of peanuts or pretzels (United) was to be outdone, you served roadrunner or mystery meat (TWA).