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Hotels That Serve Glorified Prison Food For Breakfast
I've never been to prison, but I can't help but wonder if convicts get a nicer breakfast than what you find on the breakfast buffets at most American chain hotels these days.This year, I've had the displeasure of sampling the breakfast buffets at almost every major hotel chain, including Hampton Inn, Residence Inn, Holiday Inn Express, Hilton Garden Inn, Hyatt House, Westin and others. I'm no Gordon Ramsay, but I'm not impressed with any of them, even when the breakfast is free.
In fact, I view the free hotel breakfast as a decidedly mixed blessing. I love going out for a nice breakfast when I'm traveling but I'm also budget conscious and I have a hard time treating my family of four to breakfast when there's a free breakfast at the hotel, no matter how dreadful it may be. But on many occasions, going down to eat the free breakfast feels more like an obligation than a pleasure.
Last week, I stayed at an otherwise excellent Hyatt House location in Illinois and encountered one of the more pathetic breakfast buffets I've seen in some time. On one morning, I put three silver dollar pancakes on my plate only to discover that they were as hard as hockey pucks. It was 8.30 a.m. and they clearly had been sitting around since the buffet opened at 6. I approached the front desk with them in hand and handed them to the sweet young woman on duty, more or less for fun, but also to make a point."Would you eat these?" I asked.
"Oh, my God, no, I would not," she admitted, upon noticing that the pancakes were hard enough to crack someone's skull with.
She apologized and I asked to have the pancakes back as a sort of bizarre souvenir but she wanted to keep them to show to her manager. Sadly, bad food is par for the course at many breakfast buffets not only in the U.S. but also around the world. Here are a few ways hotels tend to ruin their breakfast buffets.
Not everyone wakes up at the crack of dawn
I'm usually traveling with two little boys who like to sleep in, so I almost never get down to breakfast at 6 or 7 when they first open. In places that are very busy, they might replenish the food and beverages frequently, but at places that aren't very busy, they might just set a large quantity of food and drink out at opening time and just leave it there for the next two to four hours.
Beverages are warm, Food is cold!
Some places set the milk and juices out without any way to keep them cold, and have inadequate heating to keep the food warm.
Nothing but sugary, dessert-like breakfast items
OK, I admit it: those Otis Spunkmeyer muffins taste pretty damn good, but putting a bowl of those suckers out is more appropriate for Halloween than breakfast. Men's Health did a piece on the worst foods you can eat for breakfast at hotels, and the least healthy things to eat are items you see everywhere: sausages, waffles, cranberry muffins and fruit flavored yogurts to name a few.
Stale Cereal
I wish hotels bought their cereal from Trader Joe's but that's probably a pipe dream. The reality is usually a choice between Cheerios, Wheaties, Raisin Bran, Frosted Flakes and Fruit Loops, often stale, and sometimes with lukewarm milk to boot.
Wonder Bread (or worse)
I don't actually require a ton of food for breakfast. In fact, I'd be satisfied with a piece of toast, if it were from good bread, but hotels tend to buy the cheapest, blandest bread, English muffins and bagels imaginable. I'd be satisfied with a hotel that had nothing more than some good quality bread products: croissants, bagels, toast, etc.
No Variety
This problem is particularly pronounced when you stay in a hotel for several days or weeks. How many days in a row can you eat runny eggs, shriveled up, fatty sausages or very lame, yet highly fattening waffles?
Do you want some coffee with that warm, murky liquid you're drinking?
Finding a good cup of coffee at a hotel breakfast buffet is difficult indeed. I tend to bring my own cup in places that have high quality coffee in the room but not down at the breakfast buffet.
Quantity, Not Quality
Most hotels feel like they need to provide options, but I'd rather see a hotel provide a few high quality items than a dozen poor or mediocre ones.
Bottom line
You get what you pay for, right? But is the "free" breakfast really free? Not really, because hotels build the cost of it into your room rate. Of the hotels I've stayed at that have a free breakfast buffet, I think the Residence Inn is the best, but that's not saying much. Small bed and breakfast places tend to have the best breakfasts, but many of them don't welcome families with very small children. Personally, I'd rather have lower room rates and go out for breakfast. What about you?
(Photos by Dave Seminara and Tim Pearce, Los Gatos on Flickr)
Filed under: Food and Drink, North America, Budget Travel












Reader Comments (Page 1 of 8)
Cathy Aug 22nd 2012 5:10AM
I buy almost everything except food and clothing from online penny
auctions. Most people aren't aware of the almost unbelievable deals
that they can get from online auction sites. The site that has the
best deals is hTtp://bit.ly/BiggestDeals and I checked with the Better
Business Bureau and was told that it is all legit. How they can sell
gift cards, laptops, cameras, and all kinds of goodies that we all
want for 50-90% off, I don't know. I do know that I bought my son an
iPad there for less than $100 and my husband a $250 Loews gift cards
for $33. Why would I even think about shopping anyplace else?
allyndp Aug 18th 2012 8:25AM
I can't believe the author of this article really expected any different outcome. It's the same for any place that serves tourists. They don't expect repeat attendance. My son worked at a pizza place on pier 39 in San Francisco. The pizza was atrocious. But they didn't care once the customer paid for it it's theirs. They eat it or throw it away. I did stay at a Windham hotel once that allowed you to make your own belgium waffles for breakfast but the syrup was artificial which ruined the pleasure. Anyway it's a good way to cut calories for breakfast. Heaven knows we all need to lose a few pounds. :)
Chris Aug 18th 2012 10:04AM
So tired of people and their entitelment issues. Complain about every damn thing imagineable. Too many people in the world are starving, and would love any meal. Make your own breakfast if you don't like it
sagethyme Aug 18th 2012 2:04PM
This stuff isn't really food. It may be edible but food it isn't. More than likely those scrambled eggs have very little egg in them, they are mostly fillers and chemicals. Americans are so used to inexpensive food that the thought of paying for real and nutritious food is beyond them. I stay at Holiday Inn Express often but do not eat there because to me it isn't food.
Hotelguy Aug 18th 2012 10:21PM
We've got you!! You've been trained properly!!! Pavlov Dog!!! But you saved money. It's free, isn't it???
Frozen food warmed in the microwave by the Lobby Maid.
No Cooks. No kitchen. 7-11 Breakfast hidden in the price of your room!!!
If you Don't eat, that's Better Yet !! Sam's Club or Day Old works great for off-brand Motels owned by people who don't care.
It's taken 10 years to train You !!! You pump your gas and shop at stores where no one can Help you.
You buy meat that never spoils !! The dumbing down of america is working... so well !! You're Saving...Saving...Saving!! Sure you are!
Welcome To WALLYWORLD !!!
Tyler Aug 18th 2012 8:45AM
I do wake up at the crack of dawn - and guess what? - the breakfast foods at the "chains" are no better in the earlier hours. The eggs: - a solid block of a cold "gell like" substance - the bacon: - stringy and greasy- the "fruit salad": - sour - the apples: - old and soft - orange juice:- bitter. No words adjectives left to describe the coffee. In the interest of time and budget I attempt to find something edible at these motels however I've learned my lesson choosing a fruit that appears to be less than five days on the shelf.
s Aug 18th 2012 9:06AM
What do you expect in a hotel that doesn't have a restaurant? I suspect the desk clerk has to prepare the food throughout the night along with their other duties and low wages. Even in great restaurants you can get bad food. Toast the bagel or English muffin, grab some juice, bannana, and hot tea and stop complaining. You can't go wrong with any of those items.
Connie Aug 18th 2012 12:15PM
Yes- minimum wage desk clerk at night prepares the breakfast, from a can or box. I know 2 people that had that job.
Capwhan Aug 18th 2012 8:41AM
Sounds like a lot of yucky food is being offered at our hotels.
bob Aug 18th 2012 9:06AM
don't like it, don't eat it !
Sherry Aug 18th 2012 10:36PM
I travel a lot all over the world using AirBnb and house sitting. Occasionally I need to stay at a hotel. Recently it was a Sleep Inn in Denver. It was THE cheapest place in the Denver Tech area. They had the waffle batter and a hot waffle iron to cook it with. The milk and juice was served from a cooler machine. There was fresh unpeeled fruit like apples and oranges and probably stale cereal, about three kinds. And of course the white breads and muffins, packaged. I don't eat grains at all so the only thing I took was fruit and coffee. I wouldn't pass judgement on the place, it was only $75 for two of us, and some sustenance was offered. My son ate quite a bit, but he's a bicyclist and 21. If I'd paid $150 a night, I would have been quite ticked off at the offering.
kenneth williams Aug 18th 2012 10:04AM
After three months through Europe last summer and staying atAir bnb you get your own breakfast and replace the items you eat most of the time. unless your bnb costs hundreds. AirBNB is wonderful the people are so caring and helpful. Always a great experience. Try and stay a week . I did this in Berlin and Munich. In Denver the least expensive good hotel chain is motel 6. at about 40$ single just coffee and Wifi is free. Just arrived back from two weeks on my motorcycle and 5000 miles. Stayed at Motel 6 -98% of the time. Free breakfast in Turkey was the best. and hotels very reasonable. For breakfast 5 different olives, soup, eggs and the list goes on. The Turks are wonderful in serving their tourists and have a nice mentality about life.
suzycreamcheese Aug 18th 2012 10:08PM
too bad they treat women so lousy
M Aug 18th 2012 8:49AM
If I am at a Hampton, I get the little to go bag and a coffee at Starbucks and get on the road. I haven't had any bad experiences at hotel breakfasts, knock on wood, but generally speaking bulk made food is yucky. I don't ever add the breakfast option, but if there is one included, I don't eat much. There usually aren't many vegetarian options, hence, better to eat elsewhere.
KMBrowser Aug 18th 2012 8:53AM
Bitch, Bitch, Bitch. Is this the best you can do?
Yes amenities are built into the cost. If you don't take advantage of them, that's your choice. But the price isn't going to be reduced because of what the "free" amenities. That's the way businesses operate. Sometimes the "free" breakfast will be up to your elevated standards, sometimes they won't. If you don't like it, suck it up or simply go somewhere else. It's your choice.
p.s. As a frequent business traveler I've actually had some pretty good "included in the price" breakfasts. But then again, I'm not expecting a regal buffet for what I'm being charged for the room
S Aug 18th 2012 9:02AM
You need to accept the inevitable. Breakfast foods are cheap and don't have a long hold time. Considering there is usually no restaurant on the premises that would allow a chef to cook all morning, its a cook once, serve 4 hours situation. Do you really think a hotel is going to add an extra person to their staff to restock foods every few minutes? How would you feel if the desk clerk was too busy making breakfast to assist with desk duties? You'd complain about that too.
Why don't you look for hotels that have a restaurant on premises? Then you can have fresh, hot food for breakfast.
As a former Bed & Breakfast owner many of my guests would state after a reservation "If I arrive and there are kids, I'm leaving. I'm coming to get away from my kids for the weekend and I don't want to deal with someone elses". Parents tend to let their kids behave in public the same as they behave in home: running, screaming, throwing tantrums. I took kids for 6 months at the B&B and quit after a family let their kids take over the house with no consideration for other guests. The next 12 years at the B&B was much more pleasant with just couples. By law there cannot be a discrimiation, but my rule was: the rooms only sleep two people. If they are old enough for their own room they can come.
Stick to hotels with restaurants and stop complaining about the food. You'd complain if there wasn't food. Next time you get hard pancakes, throw them in the trash, get something else and buck it up. Or pack your own breakfast if you don't want to eat out.
killerhays Aug 18th 2012 9:23AM
......sounds like a great place. Can I come stay there and clean the toilets if I don't behave?
NO SOUP FOR YOU!
Lucy Aug 18th 2012 11:49AM
So, technically I could stay at your B&B with my granddaughter if it was just the two of us? You would have no objection to that?
Mary Aug 18th 2012 12:41PM
Honestly, I see this as "niche marketing." This B&B best serves an adult clientele...there are thousands of hotels, motels and B&B's that are available to families with small children. Years back, after the death of our year old son, we chose to stay home until we were healed enough to be around other people and their children. Our choice. The B&B owner's choice. No problem here.
Angel7Shadow Aug 18th 2012 1:31PM
Totally agree!!!