United should pull this crew in its entirety, ensconce them in a training center, and rotate EVERY SINGLE OTHER CREW through a rigorous course where the crew from this article has the right to fire recalcitrant students on the spot. If I had ever met ANYONE at United who could be described as this crew has been, I would still be spending money with them.

My experiences, along with countless, with United have been a nearly unbroken chain of inconveniences, inconsistent service, rude employees, and all around horrendous operation. In the last six flight itineraries I've flown or relatives have flown on them spanning from Dec 2011 to Jul2012, all but two legs have had some sort of mechanical problem delaying or cancelling a flight. Customer service seems to think these things are the passengers fault and that they are doing us all a favor by ever flying at all much less on time and as scheduled.

United and I are done. I've burned all my remaining mileageplus miles giving trips to my family and I hope they eventually forgive me. I'll never fly them again. If they want to survive, because I'm not nearly alone here, they'll learn what went so right on this flight that a passenger was willing to heap praise on them despite hours on the tarmac and make sure it goes right every other time.

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