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Las Vegas' hotel supervisor tells all in Reddit Q & A
The following questions were posed by members of the Reddit community and answered by the anonymous contributor. You can check the thread over on Reddit for more of the vivacious discussion.
Q: How big is the hotel? Number of rooms? Are your maintenance guys in-house or contracted out? What about the gambling machines? Does the hotel have techs to work on them, or is there an outside company that fixes the machines?
A: Our hotel has around 2,000 rooms. Our maintenance guys are in-house. And, I have no comment on the last question. I am not commenting on anything gaming related. It is just one of those issues you don't f*ck with.
Q: What's the best story you can remember [about] throwing either a person or party out?
A: One of the first few days I was working at my hotel there was a bachelor party in town. They ended up getting a midget stripper for entertainment, which is fine by us. As long as everything is confined to the room and nothing is illegal that we know about, it is okay. About three hours later I see the midget run by the front desk completely naked being chased by four guys. Naturally we threw them out, but I couldn't stop laughing during the eviction process. Sadly, most of the evictions are due to drunk people getting out of control and throwing things off their balconies and then lying to us when we have them on camera. If they just tell us the truth and say it won't happen again we generally let them stay.
Q: What kind of illegal activity do you get?
A: We know prostitution and drug use will happen in the hotel; however, as long as it doesn't disrupt our daily operations or you don't do it right in front of us we don't mind. We are not the moral police. I actually had a guest checking into the hotel and she just reeked of weed. During the check-in process she put her purse up on the counter and I see a bag of weed, around an ounce. I let her know I am unaware of what that flower is but tell her it smells nice. She discretely places her purse in a better spot. She invited me back to the room with her; however, I declined because I love my job, but also because she was gross. More because she was gross.
A: I am still the low man on the totem pole, so I am not involved in conference calls. I mainly oversee the front desk, bell desk, and valet services. Since I work overnight I am technically the highest authority during overnights; however, I never actually reprimand anyone from a different department; I merely send a message to their boss. Generally, engineering is the least professional in my experience because they have limited engagement with the guests and seem to get away with the most.
Q: I imagine that once the party is over, the rooms can take a beating. What's the weirdest/grossest/best thing you have seen after the guests checked out?
A: When someone decides to trash a room all that happens is we charge them and we charge them a lot of money. Normally it's someone having a fun time in their tub and it overflows because they forget about it, causing damage to not only their room, but multiple.
Q: Have you heard of the "twenty dollar bill trick"? Does it really work?
A: I am assuming you are talking about putting a $20 in between your I.D. and your credit card. It really depends on the front desk agent. Some will take the money and will still give you a crappy room because they are bitter, some will give you a better room, and some would have given you the best room they could have, period. Our hotel doesn't have ANY complimentary upgrades to a better suite, so it's really only higher floors or views/balcony.
Q: Have you ever dealt with or met any celebrities?
A: I have. I have met numerous celebrities and have yet to meet a rude one. They normally have their managers check them in while they wait; however, they are extremely nice to the staff. I have heard horror stories; however, our guests have all been nice. We have a harder time with people who are just important enough to be on our radar; however, think they deserve the world. Like "special" casino guests or a relative of someone important in the company.
Q: Any recommendations for first time Las Vegas travelers?
A: Get here early. If we are oversold on rooms, it is normally the last people who show up who get sent somewhere else. I had someone arrive at 1 AM the other night after driving for ten hours with his wife and kids, only for me to tell him he "cannot stay here and we have made accommodations elsewhere for him". He was livid.
I recommend seeing some shows while you are here. Jersey Boys, Beatles Love Show, Mystère, and Ka, in that order. Hotwire apparently has the best rates; however, if you book directly through the hotel you have a better chance that the hotel can work with you.
Don't see the Michael Jackson show. It was terrible. Terrible.
Q: How fulfilling is living in Vegas socially? I imagine someone who likes variety and new things would find it engaging. Does it offer general recreation or hang outs?
A: Right now I am working overnights and I dislike it. I'm not someone who enjoys going to clubs, but overall I enjoy living in Vegas. The bars have amazing specials all day long to attract locals, it is cheap to live here, and there are no state income taxes. I plan on living here while I potentially earn my Master's Degree in Finance.
To read the unedited version of this interview, click here.
[flickr image via Pocheco ]