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Cascading changes likely for cruise travelers
Changes are coming for cruise travelers even though exactly what happened to force Costa Concordia to ground off the coast of Italy has yet to be defined by forensic evidence. Playing out as everything from rumors to accusations and first-hand reports from passengers actually on the ship, media outlets have been working overtime reporting the story. Some accounts seem reasonable, some far-fetched and some totally bizarre. But churning to the top and coming more in focus all the time are changes likely to be seen in the very near future that will affect every cruise traveler.
Thinking of what we know and have seen about the Costa Concordia event, there are some facts that we don't need an official report to verify. We see a once-mighty cruise ship on its side with our own eyes and ask "How could this have happened?" That's the big question that concerns cruise industry experts and will force changes in the operation of cruise ships in the very near future.
"This tragedy has called into question our company's safety and emergency response procedures and practices," Micky Arison, chairman and CEO of Carnival Corporation said last week, calling for an audit of safety procedures.
Technically, by the numbers, cruise vacations are safe. According to the Cruise Lines International Association, more than 16 million passengers sailed in 2011 and 2012 is projected to exceed that by at least another million. This type of accident is rare. But so was the sinking of the RMS Titanic, 100 years ago in April. That disastrous event served as a wake up call to an overly confident cruise industry at the time much like Concordia has shaken even the hyper-safe cruise industry of today.
"While I have every confidence in the safety of our vessels and the professionalism of our crews, this review will evaluate all practices and procedures to make sure that this kind of accident doesn't happen again," said Arison.
To insure future safety at a higher, more effective level, Arison ordered a complete review of safety procedures fleet-wide across all the various cruise line brands that fall under the Carnival Corporation umbrella.
On the safety topic, everyone in the cruise industry seems to agree.
"Any loss of life at sea is tragic, but the Costa Concordia disaster is even more traumatic since it was entirely preventable," said Captain Bill Doherty, director of maritime affairs for Nexus, a provider of private maritime safety and security solutions.
"Safety is a journey rather than a destination," said Royal Caribbean President and CEO Adam Goldstein echoing the position of many in the cruise industry. Goldstein notes the need to look for lessons in every minor incident or accident. Looking to the future, Goldstein cautions against complacency. "This is a never ending cycle. As our Chairman Richard Fain says, there is no such thing as perfect safety but there is such a thing as perfect dedication to safety. We strive to be true to that concept."
A complete review of safety procedures will naturally come in contact with security issues that can create potential safety problems. Right after 9-11, the travel industry was on it's highest level of security ever. Airlines, cruise lines, hotels, and airports in addition to governmental agencies put into place new protocols to help prevent a disaster such as the terrorist attack on the World Trade Center from happening ever again.
In the process, the cruise industry inquiry will probably run into other areas of safety and security that will force cascading change on areas other than lifeboats, safety drills and the like.
Changes to look for:
- Safety Drill before the ship leaves the dock on every sailing- This is just a no-brainer after the Costa Concordia event where hundreds who had embarked the vessel the day of the grounding had received little if any safety instruction.
- The modification or end of Navigational Bridge and behind the scenes tours- They went away right after 9-11 but have crept back in from one cruise line to another as a revenue source that offers an opportunity to cause harm that could affect a ship full of passengers.
- Increased security presence on ships- Although rare, instances of binge drinking and other associated "I'm at sea so its OK" behavior will come under greater control with an increased security presence on ships industry-wide.
- Tighter rules on teens- Teen rape, underage drinking and other associated problems with teen travelers are caused by an environment that inadvertently allows these things to happen. While cruise lines have a zero-tolerance for crime and drugs on ships, the very nature of a cruise ship environment allows them to happen. This will be a tough one to address but one that is overdue for action.
- Passports required- The issue has been kept on hold for years as the travel industry moans that requiring passports for US citizens would prevent many from traveling. One step toward better security and resulting safety would be the increased level of security brought by requiring passports of all passengers embarking any ship, any time.
- Background checks- Critics of the cruise industry point to a lack of diligence that allows sex and drug offenders and child molesters, required to register on land, to easily board cruise ships. Their presence creates an environment of easy prey as underage passengers are allowed to roam free. Once seen as the call of overly-critical cruise foes, the industry will give the topic serious consideration.
- Psychological profiles of command officers- Especially if evidence confirms that the captain of Costa Concordia was on a joy ride to show off the ship to the folks on shore, this will be huge. "Captains ultimately answer to no one -- on board," Carolyn Spencer Brown, editor-in-chief of Cruise Critic told MSNBC. The reasons are steeped in seafaring history, she said. "But I think that's something that will change." More checks and balances are needed, and Brown anticipate changes in the future as a result of the Concordia grounding. "A lot of standardization is probably coming out of this," she said.
Experts agree, this can't happen again, but questions are raised.
Done right, this increased focus on safety and security plus all the areas of cruise ship operations that are affected by both will be costly. Expect cruise prices to rise as a result. Still, wouldn't it be better to pay $50 more for a cruise and greatly reduce the odds of these things happening ever again?
It was not all that long ago that safety concerns over trouble spots like Egypt, Mexico, Japan and others around the globe were driving travelers toward cruise vacations. Does this Costa Concordia tragedy change that attraction?
These are questions that will be answered over time as the cruise industry, still reeling from this latest event, recovers, regroups and moves on.
Flickr photo by Cyr0z












Reader Comments (Page 4 of 5)
fldpwrman Jan 25th 2012 10:54AM
one would think there's already a rule about crashing into rocks.
ellen Jan 25th 2012 10:21AM
How often are the life-boats checked for maintenance? How often does the crew actually deploy a life-boat as a drill. It seems that it might be a good idea to not only require passenger drills to be at their life-boat before the ship departs, but to also show passengers how the life-boats are deployed by actually beginning the process without passengers getting in the life-boat. A few survivors of the Costa Concordia ship have said in interviews that the crew did not seem to know how to deploy the life-boats properly and that not all life-boats were in adequate working order. Another issue seems to be that it is difficult in the dark or even with lights in a chaotic emergency to go back to ones stateroom to get a life jacket and then go to their muster station. On many ships that is a huge distance to negotiate. Somehow maybe, there should be life jackets also available in multiple areas nearer the life-boats. 2000 extra life jackets cannot be that costly as they are a one time expense.
wes Jan 25th 2012 11:00AM
Ellen - common sense. NEVER go back into a sinking ship!! If someone is not wearing a life jacket and is outside during an abandon ship situation, then stay with the lifeboat, there should be extra life jackets in the muster area for just that occasion. If proper presailing drills are done, then that would be addressed in the lecture. Some vessels even have all life jackets stored strategically near the life boats to prevent that sort of wrong panic reaction, and hand them out to passengers arriving at the muster station. Read my other post on the dangers of life jackets. It should enlighten any and all non professional cruisers.
Mumsykat Jan 25th 2012 10:25AM
The first time I cruised on Carnival in 2004, the "muster drill" was held in the main showroom, which I thought was a little odd.
However, I have cruised with them twice more, most recently just this past December, and during the muster drill all passengers were required to report to their lifeboat stations. And this was done BEFORE the ship left port!
And oh yes, my husband and I are already planning another cruise with Carnival later this year. One cannot be afraid to live!
Sandy Jan 25th 2012 10:49AM
It's just like everything else.....if you don't have anything to hide, what's the problem?
Hawk Jan 25th 2012 10:45AM
Dear Carnival;
Sorry about your troubles. Love cruising on big ships. Update and renew the industry in one step.
Demand the best of your crew by starting with the best people. Then pay them better than any other cruise line, and treat them with larger living spaces. Reward them with bonuses for their loyalty and some of the good ideas that they might contribute. Background checks and 0 tolerance for bad behavior by the crew absolutely demanded.
Build the best ship. Make it with the strongest and safest hull in the industry.
Use video cameras all over the ship and watch your family 24 hours. Yes, the people on the ship are your family from the second they step on board to the second they step off. You are wrong for thinking that security should just show up when it is needed. It should be evident beforehand, like good locks on a solid door. Safety welcomes people and makes them feel safe.
You need video possibly combined with radar to watch for things that might fall from your great ship into the water. The idea that someone might jump or be thrown from a ship to be lost forever, only discovered missing hours later, is simply ridiculous. Address the issues that face you, instead of just covering them up after the fact. Be a leader in the industry, instead of just a business.
Increase your cleanliness in your systems, especially the way you ventilate and distribute air and water on the ship. The entire ship can turn into one large petri dish because there are few bacterial filters for the air and water. Your ship should be the cleanest in the world, bar none. Not only when it is cleaned while empty, but while occupied. Each section be closed for spray down cleaning and washing, not just a quick spray and move on, but a thorough cleaning. Your ship should be designed with fewer places for dirt and bacteria to accumulate, it should be easier to clean by design in the first place. Your family of guests love seeing you meticulous in your cleaning. They feel that you care, that you take pride in the ship.
Give me the tools I need to survive in an accident. Despite common myths, most people do not panic if informed honestly and given simple instructions.
I handed her a large brand new flashlight and told her to pack it just in case we needed it. She groaned and gave me that look that told me I was being ridiculous about something. I insisted though. We were just minutes out of port heading to another island. Suddenly the ship jerked, glided for a ways and then stopped dead in the water. The lights went out. I turned to her and said "Grab your flashlight!" She looked at me wide eyed and said "I didn't bring it..." After what seemed like an eternity the captain came on and said they were having some technical difficulties but that we would be on the way as soon as possible. I grabbed my flashlight and her arm and said; "Come on!" She said "No! We should probably stay here until the captain tells us what to do." I said, "No, we're not! The captain isn't going to say anything to start a panic! We're going to take a quick inspection tour of the ship to see what's really happening!" We quickly walked all over the ship. We did not see any real signs of distress to the ship. We were at the stern of the ship and I flashed my light down into the darkness. There, just below us was an enormous cloud of smoke pouring out from the vents just below us leaving a trail behind the ship. I called my girlfriend over and said, "Look there!" It immediately surprised us.
The dining room was still open and the ship returned to normal, or so we thought. I took my flashllight into the dining room. The emergnecy lights were on, but it was difficult to see clearly. I used my light to help eat. Other people at the next table asked if they could borrow it. Soon my flashlight was being passed from table to table all around the room. A crew member appeared and yelled; "Who's flashlight is that?" I threw my hand up. He bounded over to me and asked if he could borrow it for a while, that the crew could not find theirs... I said "Of course!" The captain announced that there were free drinks on the top deck. We looked at each other and both agreed that now was not the time to relax with alcohol. We needed to keep our wits about us. Eventually the captain said a part was being flown out and we would be on our way soon.
This may be a good example of one man trying to be just a little prepared, who improved his own safety, the safety of the one he loved, and possibly helped the entire ship, by one simple action.
Flashlights tied to life preservers, water or manual activated emergency radio beacons, etc. should be standard issue every compartment.
If you need help to become more excellent, I am available as a consultant.
My condolances to all the families hurt by the accident. Perhaps death is just another door that opens... Perhaps they are really not so far away...
Hawk
www.excellentway.com
(c)2012 Hawk
Wes Jan 25th 2012 10:44AM
All these comments by veteran cruise passengers are well and good, but you all are not exactly familiar with the actual laws and practices of the sea. As a licensed ship Master ( my license covers any ship, any where ), there are certain things that I would insist be made policy / law. First would be the pre-sailing Abandon Ship Drill, in which not only would passengers be instructed on their lifeboat station and how to don a life jacket, but also made aware that under NO circumstances shall a life jacket be donned inside the confines of the ship. That, in itself, is a death warrant, as it will do what it was made to do - float. lnside the vessel, you will float to the top of a cabin and not be able to access the escape route through a single door with a pressure latch on it. Many have died that way, and many more will in similar accidents. I would also insist this be posted in each cabin at the storage spot for the life jackets.
Also I would have a mandated procedure for relieving the Officer in Command due to dangerous maneuvers. This is rarely done due to fear of charges of mutiny. If you take command from a superior, then you better have all your ducks in a row for the inquiry on YOUR actions being brought up by the person you have reileved due to incompetence.
WILL Jan 25th 2012 10:56AM
Can you say "deflection" ?
Emily Jan 25th 2012 12:45PM
Well I personally agree with this. in 2010 I went on my senior cruise to the Bahamas and the only thing I didnt get about this article was when it said they were going to start doing safety drills before the ship departs but on my cruise they did this before they departed and everyone had to go to a lifeboat. I thought ever cruise ship did this and I dont know why they wouldnt! even though it takes like 45 min its still very needed. I also like the background check thing! on my cruise me and my 2 friends were in an elevator and this guy was dressed really weird so we were like hey can we take a pic with you and he said sure! so we went to take a picture and he grabbed both mine and my friends butts and then proceeded to grab our boobs before we could get off the elevator!! it was so scary and disgusting! I guess maybe he had nothing on his background but if he did they would have known if they did the background checks! I was definitely scarred after that one..anyways, I like the new rules! but they need to make rules and background checks for the captains too..
AKILLIAN Jan 25th 2012 11:24AM
Why no one is repairing the broken area's and lift the ship up
Ruth Jan 25th 2012 11:39AM
I acutally saw a man around 50 years old fondling a girl about 10 years old. He was sqeezing her buttocks as she stood by him in the dining room of the Carnival Conquest in December. I told her husband to look at that. The others at the table saw us staring. The next night the child was seated elsewhere at the table. What should I have done in a case like that. Took a photo!
Kel Jan 25th 2012 11:48AM
I just hope they do not add TSA to the cruise boarding process.
Justin Jan 25th 2012 11:55AM
$50 is a little steep to make innocent people pay for the captain/companies mistake. I'm leaving on a cruise this weekend. If there are more charges, and a overwhelming feeling of my every move being watched, then I'll take my vacation somewhere else, and this may be my last cruise.
Andreas Jan 25th 2012 12:04PM
What has all these things to do with the accident anyway?...
"child molesters" caused the ship to crash?...
Wolfman Jan 25th 2012 1:06PM
the only cruising I will do is my car
JOHN KENNEY Jan 25th 2012 12:16PM
Ex-USN Commanding Officer. There is an implicit protection of the most glaring of safety oversights in ships like this. All are "top heavy" and will roll side-to-side without powered stabilizers working - guess what fails when a ship loses power and regains only emergency power? Where are the lifeboats? On each side on weather decks high up. In almost every scenario imagined, the ship will list after some major event stopping the ship and/or losing power. Half of the lifeboats will not work as they are gravity operated. Think about it folks - the cruise lines will not change this because it would cost immense amounts of money to put the boats lower in the hull and also use emergency rafts that automatically launch at depths of 15 ft in water.
Laurie Jan 25th 2012 8:20PM
Hi Linda,
While I agree that the Costa situation is a little different as the ship was leaning!! However it took someone (I don't think it was the Captain) over and HOUR to make some a judgement call to get off the ship..!! By this time the ship was leaning off to the side . Many people said they did not know what life boat was their boat. I still say there is a need to be in front of the life boat you are suppost to get in. I know I would of gone up top to find my way off the ship, If I felt I was in danger. I Still say a cruise is a great vacation.
Joe Papierz Jan 25th 2012 12:46PM
I should expect that if a Captain of a ship falls ill or is injured someone else is next in line to step up and take his place. That person should be charged with the additional responsibility to not only report any deviation from assigned / approved course but, with the aid of other officers, take control away from the Captain to prevent him from making unapproved course changes on his own while at sea.
I'm somewhat surprised that the author added the suggestion of background checks of all passengers to prevent registered sex offenders from taking cruises. While I have no sympathy for sex offenders what's next? Background checks at Shopping Mall Entrances and Theaters? I'd be very surprised to learn there are many rapes on ship board. But if that is a problem maybe a few police officers patrolling the passenger accessible areas of the ship would prevent that or use of more surveillance cameras. An alternative is telling parents with children to keep their eye on their kids and don't let them wander around the ship alone. A ship is not a playground and the crew are not baby sitters.
Robert Jan 25th 2012 12:38PM
As usual wait until the car has a flat tire before you decide to overhaul the entire thing. One cruise ship accident in what, decades? The captain exercised poor judgement and got bitten because of it, what does that have to do with the entire industry? Just like airport security, hasn't caught any terrorists but let's leave an expensive, illogical, waste-of-time system in place.
Nick Jan 25th 2012 1:03PM
Crowd Control is probally the most important factor on a ship or boat.
Having worked on cruise ships for over fifteen years as an entertainer as well as holding a USCG licence for over fourty years Captaining my charter boat, you must keep all passengers in controll at all times. What was needed in my opinion on this ship was GUTS. You either have it or you don't. Capt. Nick