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Cascading changes likely for cruise travelers
Changes are coming for cruise travelers even though exactly what happened to force Costa Concordia to ground off the coast of Italy has yet to be defined by forensic evidence. Playing out as everything from rumors to accusations and first-hand reports from passengers actually on the ship, media outlets have been working overtime reporting the story. Some accounts seem reasonable, some far-fetched and some totally bizarre. But churning to the top and coming more in focus all the time are changes likely to be seen in the very near future that will affect every cruise traveler.
Thinking of what we know and have seen about the Costa Concordia event, there are some facts that we don't need an official report to verify. We see a once-mighty cruise ship on its side with our own eyes and ask "How could this have happened?" That's the big question that concerns cruise industry experts and will force changes in the operation of cruise ships in the very near future.
"This tragedy has called into question our company's safety and emergency response procedures and practices," Micky Arison, chairman and CEO of Carnival Corporation said last week, calling for an audit of safety procedures.
Technically, by the numbers, cruise vacations are safe. According to the Cruise Lines International Association, more than 16 million passengers sailed in 2011 and 2012 is projected to exceed that by at least another million. This type of accident is rare. But so was the sinking of the RMS Titanic, 100 years ago in April. That disastrous event served as a wake up call to an overly confident cruise industry at the time much like Concordia has shaken even the hyper-safe cruise industry of today.
"While I have every confidence in the safety of our vessels and the professionalism of our crews, this review will evaluate all practices and procedures to make sure that this kind of accident doesn't happen again," said Arison.
To insure future safety at a higher, more effective level, Arison ordered a complete review of safety procedures fleet-wide across all the various cruise line brands that fall under the Carnival Corporation umbrella.
On the safety topic, everyone in the cruise industry seems to agree.
"Any loss of life at sea is tragic, but the Costa Concordia disaster is even more traumatic since it was entirely preventable," said Captain Bill Doherty, director of maritime affairs for Nexus, a provider of private maritime safety and security solutions.
"Safety is a journey rather than a destination," said Royal Caribbean President and CEO Adam Goldstein echoing the position of many in the cruise industry. Goldstein notes the need to look for lessons in every minor incident or accident. Looking to the future, Goldstein cautions against complacency. "This is a never ending cycle. As our Chairman Richard Fain says, there is no such thing as perfect safety but there is such a thing as perfect dedication to safety. We strive to be true to that concept."
A complete review of safety procedures will naturally come in contact with security issues that can create potential safety problems. Right after 9-11, the travel industry was on it's highest level of security ever. Airlines, cruise lines, hotels, and airports in addition to governmental agencies put into place new protocols to help prevent a disaster such as the terrorist attack on the World Trade Center from happening ever again.
In the process, the cruise industry inquiry will probably run into other areas of safety and security that will force cascading change on areas other than lifeboats, safety drills and the like.
Changes to look for:
- Safety Drill before the ship leaves the dock on every sailing- This is just a no-brainer after the Costa Concordia event where hundreds who had embarked the vessel the day of the grounding had received little if any safety instruction.
- The modification or end of Navigational Bridge and behind the scenes tours- They went away right after 9-11 but have crept back in from one cruise line to another as a revenue source that offers an opportunity to cause harm that could affect a ship full of passengers.
- Increased security presence on ships- Although rare, instances of binge drinking and other associated "I'm at sea so its OK" behavior will come under greater control with an increased security presence on ships industry-wide.
- Tighter rules on teens- Teen rape, underage drinking and other associated problems with teen travelers are caused by an environment that inadvertently allows these things to happen. While cruise lines have a zero-tolerance for crime and drugs on ships, the very nature of a cruise ship environment allows them to happen. This will be a tough one to address but one that is overdue for action.
- Passports required- The issue has been kept on hold for years as the travel industry moans that requiring passports for US citizens would prevent many from traveling. One step toward better security and resulting safety would be the increased level of security brought by requiring passports of all passengers embarking any ship, any time.
- Background checks- Critics of the cruise industry point to a lack of diligence that allows sex and drug offenders and child molesters, required to register on land, to easily board cruise ships. Their presence creates an environment of easy prey as underage passengers are allowed to roam free. Once seen as the call of overly-critical cruise foes, the industry will give the topic serious consideration.
- Psychological profiles of command officers- Especially if evidence confirms that the captain of Costa Concordia was on a joy ride to show off the ship to the folks on shore, this will be huge. "Captains ultimately answer to no one -- on board," Carolyn Spencer Brown, editor-in-chief of Cruise Critic told MSNBC. The reasons are steeped in seafaring history, she said. "But I think that's something that will change." More checks and balances are needed, and Brown anticipate changes in the future as a result of the Concordia grounding. "A lot of standardization is probably coming out of this," she said.
Experts agree, this can't happen again, but questions are raised.
Done right, this increased focus on safety and security plus all the areas of cruise ship operations that are affected by both will be costly. Expect cruise prices to rise as a result. Still, wouldn't it be better to pay $50 more for a cruise and greatly reduce the odds of these things happening ever again?
It was not all that long ago that safety concerns over trouble spots like Egypt, Mexico, Japan and others around the globe were driving travelers toward cruise vacations. Does this Costa Concordia tragedy change that attraction?
These are questions that will be answered over time as the cruise industry, still reeling from this latest event, recovers, regroups and moves on.
Flickr photo by Cyr0z












Reader Comments (Page 3 of 5)
Pete Jan 25th 2012 8:26AM
This Captains Should Be "Hung" In Open Public.
Hayduke Jan 25th 2012 8:35AM
As I read these proposed changes, I am yet again reminded that cruises are sold as an escape from reality when they are exactly a mirror of it: overcrowding, confined spaces, rapes, etc... As always, those who seek escapism from reality end up re-creating it somewhere else. It is true of suburbs, resort towns and cruise ships. Vacationers and escapists have taken what they're running away from and re-built it somewhere else.
On the issue of safety, most people who seek this type of vacation are used to a life of "luxury" (a generous term). Cruise ship passengers tend to be older, obese (after all, the first thing they do after getting onboard is go to the buffet) and out of shape. A rather disastrous recipe for self-directed rescues. Make no mistakes, safety drills are performed in ideal conditions (the ship is docked and perfectly level) and rescue other than a self-sufficient one is unrealistic.
I for one could never respect myself if I ever partook in this type of decadent activity some call a "vacation".
Ronnie Jan 25th 2012 9:13AM
Sounds like you don't have much of a life. Some peoples vacations are an escape from their everyday lives. You know what you need to do to make that an ideal situation. Yes ,some people call them vacations and work harder at trying to relax when in fact they are doing the same things but only in a different place. As far as the majority goes, I truly believe we all need to "get away" no matter where or the cost you will incur. You know your limits. You need the change to relax the brain and body. It needs a rest. I've gone on vacations on trains, planes, automobiles and cruise ships. Love them all. Came back refreshed from all of them and will be leaving again next week to visit my only grandchild. How cool is that?!
Hayduke Jan 25th 2012 9:36AM
@Ronnie - I've completed the 7 Summits (7 highest points on all 7 continents). So much for your "not having much of a life" comment.
Ronnie Jan 25th 2012 2:18PM
Happy to hear you climbed the seven summits. Something to be proud of. Your earlier comment was just so harsh. You laid it on pretty thick. Enjoy your next climb.
AlanD Jan 25th 2012 8:43AM
Well said! I earned a free cruise through my Company and it was the worst experience of my life. Too many people in the same place, all indulging in the same activities: eating, drinking and lounging by the pool. I suppose one could stay at home and do this just as effectively. I found myself with 2,000 people I had nothing in common with. My idea of getting away from it all is to go backpacking and truly escape. Cruising is an illusion, a fake escape for fake people. On the cruise, I met someone from Asia who asked me what America was like. I couldn't help but quote T.E. Lawrence: "It's a fat country. Fat country, fat people". I'm sorry to say the cruise ship was an accurate illustration of this quote.
Lee Jan 25th 2012 9:18AM
i bitterly resent the "fake people" comment. i have been on several cruises and even at my age, i hope to go one several more. the only thing fake about me is a few of my teeth. what an incredible snob you are. some of us have physical impairments that would make backpacking difficult to impossible.
AlanD Jan 25th 2012 9:47AM
@Lee - Some people find themselves physically limited because of a lifetime of cruising and indulging in comfortable lifestyles. Your epistolary missive proved the futility of indoctrinating superannuated humans with innovative maneuvers.
Jeremy Jan 25th 2012 5:14PM
Can someone pls explain to me the connection of this tragic accident to:
- teen rape
- drug dealers
- pedophiles
- passport requirements
????
Joan Jan 25th 2012 9:13AM
After over 20 cruises on many differnt lines, I do not see how a safety drill standing six to eight deep on the deck listening to a crew member explain how to use a life vest when you can neither see or hear them unless you are in the front couple of rows and when you have no idea exactly where you are as you are not yet familiar with the layout of the ship does much good. There must be a better way.
Ronnie Jan 25th 2012 9:21AM
2000 people and nothing in common? Fussy, Fussy, Fussy. An other one who needs to get a life. And the comments about American - leave the country! No one is holding you prisioner. Go backpacking (I have nothing against backpackers), escape, become a hermit. You are not a people person. Enjoy your alone time.
AlanD Jan 25th 2012 10:10AM
"Leave the country" - Ahhh, the age-old (and I might add intellectually deficient) tirade of the person who's devoid of any argument.
Joe Jan 25th 2012 9:31AM
My experience with cruising has made me realize there are some things that could be improved on all ships. However, I fail to see how new rules and regulations for passengers would help prevent things like the Costa accident. I have not found anything in the news that said unruly passengers and wild kids were the blame. I think the captain did it. If the cruise industry imposes false security rules on passengers, they find themselves with empty boats.
Terry Jan 25th 2012 9:40AM
I have cruised alot, and getting ready to sail agin soon. I dont think raising the prices to cruise are going to make people feel safe, thats just another excuse!
(Like gas prices) The captain made his own rules when taking the ship off course, simple stupidity! The only time this should happen is for emergency reasons to aviod something. Security, if it becomes like the 911, TS.. I will never cruise again,its over the top! Stripping, and feeling passengers up and down against their will, is what people go to prison for, its called molestation! Taking our dignity and going through my shower gel ect.. and selling and keeping what they may want for themselves, is stealing (called a felony) but its always justified when its goverment. The background checks of cruise, TS.., all employees and mental evaluations of them should be done at thier expense (paycheck deducted) . Maybe mandatory drug test (paycheck deducted) Stop charging the passengers for something we already pay for! This is not the cost of inflation , its your duty as a buisness. To privide saftey, and keep preditors ect away from innocent people. If you can make employees pay for thier own uniforms, Insurance, training, why thier background check, drug test, and thier own transportaion to work. Hint TS.. employees rides metro link on free pass! I pay for my own ride, no tax dollars, just my dollars! God bless these people that lost thier lives, this tradgety will never be forgotten! Tough lesson learned (Listen up Captains!)
dave Jan 25th 2012 9:33AM
So, a rogue Capt. commits criminal negligence and we the customers are going to be subjected to increased scrutiny? Who's running these cruise lines, the Taliban? You know, the guys who arrest the rape VICTIMs.
Wolfhound Jan 25th 2012 9:45AM
I'm going on my 33rd cruise this spring. I've been cruising since 1979. I think the Costa Concordia was a result of years of effort by an industry to increase profitability through maximum cost reduction. Waitstaff and cabin stewards used to be middle age folks, with lots of experience. Captains were near retirement and the food was phenomenal. Nowadays, these people are more likely to be in their early twenties and more often than not, speak little English. Captains are now forty something. The food is so-so. Don't get me wrong, I'm not equating youth with incompetence. What I'm saying is younger workers command smaller salaries and that translates into larger gross margins for the corporation. I'm also saying that there is no substitution for experience. The Costa cruise on the Carla C I took in 1981 was FAR more luxurious than the Costa cruise I took on the Fortuna in 2009. Yet the Fortuna was an immensely nicer ship. The difference was the value Costa offered to the customer. I think it's time for the industry to reconsider values and lower their expectations of profits.
ro161h Jan 25th 2012 10:02AM
As a seasoned cruiser I can tell you many, many things are done differently on European cruises than ones here in the United States. On our last European cruise, their idea of a life boat drill was to have us go sit in one of the restaurants/lounges while the crew did who knows what. We did not even have to take our life preservers. We were never instructed on where to go for our life boat. We found it out for ourselves by looking at the instructions on the back of the door to our cabin. While lining up outside on deck in the sun with a life vest is hot and uncomfortable, I would rather do that than have the panic that the passengers did on the Concordia.
Tholzel Jan 25th 2012 10:08AM
"There are three things I like about being on an Italian cruise ship. First, their cuisine is unsurpassed. Second, their service is superb. And then, in time of emergency, there is none of this nonsense about women and children first."
~ Noel Coward
Jerachrome Jan 25th 2012 10:17AM
The proposed measures are overreacting to a rare event, except for the psychological screening of cruise ship officers. In fact, the greatest recurring danger to cruise ship passengers is epidemic disease, which spreads like wildfire throughout a ship in a matter of days. This happens more than once each year. What new measures are being enacted to prevent it?
Oppolene Chambers Jan 25th 2012 10:41AM
I cruised twice, and it was very enjoyable to a group of us. It is what you make of your time on board that matters. If we did not have this Accident then we would not have all these silly comments from all who is now crying fowl!!