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Cascading changes likely for cruise travelers
Changes are coming for cruise travelers even though exactly what happened to force Costa Concordia to ground off the coast of Italy has yet to be defined by forensic evidence. Playing out as everything from rumors to accusations and first-hand reports from passengers actually on the ship, media outlets have been working overtime reporting the story. Some accounts seem reasonable, some far-fetched and some totally bizarre. But churning to the top and coming more in focus all the time are changes likely to be seen in the very near future that will affect every cruise traveler.
Thinking of what we know and have seen about the Costa Concordia event, there are some facts that we don't need an official report to verify. We see a once-mighty cruise ship on its side with our own eyes and ask "How could this have happened?" That's the big question that concerns cruise industry experts and will force changes in the operation of cruise ships in the very near future.
"This tragedy has called into question our company's safety and emergency response procedures and practices," Micky Arison, chairman and CEO of Carnival Corporation said last week, calling for an audit of safety procedures.
Technically, by the numbers, cruise vacations are safe. According to the Cruise Lines International Association, more than 16 million passengers sailed in 2011 and 2012 is projected to exceed that by at least another million. This type of accident is rare. But so was the sinking of the RMS Titanic, 100 years ago in April. That disastrous event served as a wake up call to an overly confident cruise industry at the time much like Concordia has shaken even the hyper-safe cruise industry of today.
"While I have every confidence in the safety of our vessels and the professionalism of our crews, this review will evaluate all practices and procedures to make sure that this kind of accident doesn't happen again," said Arison.
To insure future safety at a higher, more effective level, Arison ordered a complete review of safety procedures fleet-wide across all the various cruise line brands that fall under the Carnival Corporation umbrella.
On the safety topic, everyone in the cruise industry seems to agree.
"Any loss of life at sea is tragic, but the Costa Concordia disaster is even more traumatic since it was entirely preventable," said Captain Bill Doherty, director of maritime affairs for Nexus, a provider of private maritime safety and security solutions.
"Safety is a journey rather than a destination," said Royal Caribbean President and CEO Adam Goldstein echoing the position of many in the cruise industry. Goldstein notes the need to look for lessons in every minor incident or accident. Looking to the future, Goldstein cautions against complacency. "This is a never ending cycle. As our Chairman Richard Fain says, there is no such thing as perfect safety but there is such a thing as perfect dedication to safety. We strive to be true to that concept."
A complete review of safety procedures will naturally come in contact with security issues that can create potential safety problems. Right after 9-11, the travel industry was on it's highest level of security ever. Airlines, cruise lines, hotels, and airports in addition to governmental agencies put into place new protocols to help prevent a disaster such as the terrorist attack on the World Trade Center from happening ever again.
In the process, the cruise industry inquiry will probably run into other areas of safety and security that will force cascading change on areas other than lifeboats, safety drills and the like.
Changes to look for:
- Safety Drill before the ship leaves the dock on every sailing- This is just a no-brainer after the Costa Concordia event where hundreds who had embarked the vessel the day of the grounding had received little if any safety instruction.
- The modification or end of Navigational Bridge and behind the scenes tours- They went away right after 9-11 but have crept back in from one cruise line to another as a revenue source that offers an opportunity to cause harm that could affect a ship full of passengers.
- Increased security presence on ships- Although rare, instances of binge drinking and other associated "I'm at sea so its OK" behavior will come under greater control with an increased security presence on ships industry-wide.
- Tighter rules on teens- Teen rape, underage drinking and other associated problems with teen travelers are caused by an environment that inadvertently allows these things to happen. While cruise lines have a zero-tolerance for crime and drugs on ships, the very nature of a cruise ship environment allows them to happen. This will be a tough one to address but one that is overdue for action.
- Passports required- The issue has been kept on hold for years as the travel industry moans that requiring passports for US citizens would prevent many from traveling. One step toward better security and resulting safety would be the increased level of security brought by requiring passports of all passengers embarking any ship, any time.
- Background checks- Critics of the cruise industry point to a lack of diligence that allows sex and drug offenders and child molesters, required to register on land, to easily board cruise ships. Their presence creates an environment of easy prey as underage passengers are allowed to roam free. Once seen as the call of overly-critical cruise foes, the industry will give the topic serious consideration.
- Psychological profiles of command officers- Especially if evidence confirms that the captain of Costa Concordia was on a joy ride to show off the ship to the folks on shore, this will be huge. "Captains ultimately answer to no one -- on board," Carolyn Spencer Brown, editor-in-chief of Cruise Critic told MSNBC. The reasons are steeped in seafaring history, she said. "But I think that's something that will change." More checks and balances are needed, and Brown anticipate changes in the future as a result of the Concordia grounding. "A lot of standardization is probably coming out of this," she said.
Experts agree, this can't happen again, but questions are raised.
Done right, this increased focus on safety and security plus all the areas of cruise ship operations that are affected by both will be costly. Expect cruise prices to rise as a result. Still, wouldn't it be better to pay $50 more for a cruise and greatly reduce the odds of these things happening ever again?
It was not all that long ago that safety concerns over trouble spots like Egypt, Mexico, Japan and others around the globe were driving travelers toward cruise vacations. Does this Costa Concordia tragedy change that attraction?
These are questions that will be answered over time as the cruise industry, still reeling from this latest event, recovers, regroups and moves on.
Flickr photo by Cyr0z












Reader Comments (Page 2 of 5)
Brian Jan 25th 2012 7:34AM
Oh crud, it reads, "...laid on it's side..." Where did the editor or writer learn English anyway? No apostrophe in the possessive neuter pronoun!
Bonnie Jan 25th 2012 8:39AM
I agree. This "author" needs to go back to third grade and learn the difference between it's and its. Since it was misused at least twice in the article, it wasn't a simple typo. I'm sure my comments will invoke "grammar police" charges, but stupid mistakes in writing make me question the writer's competence. I'm more forgiving of commenters, but the authors are supposed to be professionals! Sad.
Vince Jan 25th 2012 8:35AM
Right on, Brian ------ and shouldn't the text read, "Lying on its side"? "Laid" is the past tense of, "Lay", which means to put or to place. Nobody laid the ship on its side.
Donna Jan 25th 2012 7:37AM
Maybe one of the changes will be that parents keep their children out of the adult swimming areas and stay with them at the children's pool. Or just watch their kids period. Maybe, as hot tubs are so dangerous for children, parents will have the sense to keep their children OUT of the hot tubs. Or maybe parents will have control of their unruly children on board the ship and in the dining areas. Ships provide so much fun and activity for kids but the parents just don't want to take responsible actions. They let the kids run amok on-board. Nothing worse than being on a vacation with a bunch of hoodlum children who are out of control and the parents sit there like blobs. lol
cruisingmominpa Jan 25th 2012 8:16AM
WOW..... child hater much? While I agree SOME children seem to have more freedoms and less parental supervision at sea... I must ask that you dont lump ALL children and parents into a broad comment of disrespect.
My now 9 yr old son has been sailing since the age of 10 months. He is either in a supervised "kids camp" or is enjoying the ship's activities with us. Either way... he is far from a wild hoodlum and is entitled to enjoy a vacation as much as any adult. You should possibly check into the sailing and liners that cater more to adults and "seniors", vs family cruises.
Denise Jan 25th 2012 10:05AM
I completely agree with you Donna. I don't cruise the Disney line because I feel like that is a ship built for children to enjoy. I am looking for a relaxing deck chair by an adult pool for a quiet read of a new book. I have yet to find a cruise ship that enforces the adults only pool area.
Kids need parental controls. It appears that the "tweens" are be biggest source of problems. I have had them running in the halls at 2AM banging on everyone's cabin doors. (A call to the purser did no good.) But if one of these young teen girls is attacked by a passenger, the absent parents would be the first to sue the cruise line! Parents, PLEASE get your children under control. I have spent thousands of dollars for a little R & R. If you do not want to watch them, please leave them at home with sitter.
Renee Jan 25th 2012 10:47AM
I was standing on an upper deck that overlooked the pool area and a man with a telescope lens on his camera was watching some young girls in mini bathing suits. This was very upsetting to me but later the same young girls were running through the ship through the cabin in their bathing suits. Parents should be made aware of the dangers and know where there children are. I had a friend many years ago that was raped by an officer and he got off and was not charged. The FBI was involved and still he got off. The ship line is no longer in service and was many years ago.
Doug Jan 25th 2012 7:44AM
I spilt milk...lock the front door! Why don't we handcuff all while boarding the ship and then remove them when out to sea. The captain didn't do his thing..so come up with rules for he passenger....what a joke! I hope the background check is for he bad..not he good or ugly!
mac Jan 26th 2012 8:38AM
safety is not the reason i will not book a cruise.
it may turn out that the actions of an egomaniac brought down the Costa Concordia, a true tragedy. this anomaly does not reflect the safety record of ships at sea.
there are two significant reasons i won't book a cruise.
1) cruise ships are among the biggest polluters and little, if anything, is being done to remedy this.
2) Panama offers a flag of convenience to 2,000 big ships. little Panama? 2,000 ships? there's a reason cruise lines flag their vessels in countries that are lax in oversight. not to mention revenue the home country loses out on. and yes, American owned lines have been known to fly such a flag.
ray Jan 25th 2012 7:49AM
Background checks of passengers? What about the crew? Let's make sure the crew isn't a bunch of thieves who sell the lifeboat seats to the highest bidder. And that the captain isn't a show boater who is the first off the ship when trouble comes.
Dennis Jan 25th 2012 7:55AM
I want to know how Costa Concordia Captain Francesco Schettino got his job as a ships captain. My wife and I have cruised for many years on several different cruise lines and I have spoken with many of the ships captains. One thing they all have in common they were all very professional. From what I get from the news stories about Captain Francesco is he was anything but professional. Who at the Costa Line was protecting him during his career with the cruise line? If know one was protecting him, then the cruise line needs to look at how they fill the captain positions on their ships. In my work experience I have met many people like this captain, they either know someone or their family does and every time they mess up they are moved up until they really really mess things up and then know one knows how they got to the position they are in. Listen to his excuses, he sounds like a little boy caught with his hand in the cookie jar, not like a man that was responsible for over 4000 lives. He is a disgrace to every ships captain, and should have never been a ships captain. If you think I am wrong, listen to the recorded cell phone call between him and the Italian Coast Guard.
steve Jan 25th 2012 7:59AM
The captian Was Not a Child Molester, or criminal, (at least not until he hit the reef), it WAS humna Error on the CAPTAINS fault that caused this catastrophe, so the changes to doing back ground checks won't really help in another disaster will it? This move is as stupid as offering the passangers 30 % off their next cruise, Like most of the people will really take another carnival cruise anyway? The changes should come from inside the organization, Better training, better understanding of emergencies, and such. If the Titanic taught us anything, it was organization, and calmness goes along way. The trouble with the Titanic was lack of lifeboats,not lack of how/ when to launch them.This is just another Ruse of Carnival to " Cover their tracks"
krktoday Jan 25th 2012 8:03AM
I have taken several cruises. They are boring to me. I go with ton's of fat relative's that never leave the free food (unless you count paying 1500. to get on "paying". My inlaw's say they have been on cruises where for day's on end you couldn't even come out of the cabin because they ship is too rocky to walk without falling. The waiter once told me on the previous cruise it got so bad the dishes were falling off the dining room table's. Thank God I never experienced any of these event's or it would have been my last cruise. I am a land lover myself. My favorite part of the cruise is getting off the ship.
Ray Jan 25th 2012 8:12AM
I will add: stronger hulls
Andy Jan 25th 2012 11:34AM
As for the Capt. answering to no one on board, that is why he is the "Master of the Vessel". He is the responsible party with anything that happens to his vessel, reguardless of who did what. It was the third mate onboard the "Exxon Valdez" that accually ran the ship aground and split her hull, while the capt was asleep in his cabin. Wheather he was sober or not, he was still fried by the media and the courts becuse he was the "Master of the Vessel". That is why capt's make more money than any other officer onboard the ship. WE ARE THE FALL GUY!!!
Donald Jan 25th 2012 8:10AM
I thought the crew sunk the ship? Way to go, make up any excuse to raise prices. Blame it on the rapist and drunk passengers. I could have done a better job blind folded. I have been on 10 cruises (9 on Carnival 1 on NCL). All have been fun with absolutely no problems. I drive limos and buses, a MVR (Motor Vehicle Report) is run on me once a year by the insurance companies, a MVR and Criminal History is run by the City every two years at the time when my Chauffeur's license has to be renewed. This includes being finger printed. I have to renew a D.O.T. medical every two years. Last but not least my CDL comes due every four years and is reviewed by the State prior to renewal. My experience is, the driver is screened not the passengers. Just saying...
Glenn Posner Jan 25th 2012 8:19AM
Once again, whether it's coal miners, roller coasters or cruise ships, someone must ALWAYS DIE before safety issues are addressed. No exceptions..Always AFTER....never BEFORE...NO EXCEPTIONS!
Hayduke Jan 25th 2012 9:09AM
You're right. The explanation is rather simple: we live in a country where corporations have powerful political lobbies who make sure regulations are kept at bay. Even in the wake of disasters (excuse the pun), consideration for profit will trump any meaningful legislative effort to pass and enforce regulations. Profits are more important than people's lives under our current political system. In the airline industry, it is a known fact that crashing a plane has a lesser impact on the bottomline (especially when you confuse the public by playing the blame game between the aircraft manufacturer and the airline that actually flew the pane) than performing costly maintenance. An interesting political dichotomy: the party claiming everywhere that they care deeply about human life is actually the one refusing to pass any regulations aimed at protecting those very lives.
Lonnyhaze Jan 25th 2012 8:23AM
Yes . this never would have happened if these child molesters were not acting up on board! How ridiculous. Put the blame where it belongs..at the top.
Kevin Jan 25th 2012 8:25AM
Yeah so because the Captain was an idiot you're going to crack down on security for the passengers? Makes sense...:/ I've been on three cruises and never seen any passenger to be a "security" risk. Now what will happen is if you want to complain about bad service you better do so at your own risk.
Oh and raising the prices after a cruise disaster makes a LOT of sense as well. If anything cruising rates should be cut in half, and Carnival should be docked until all of their captains are thoroughly screened.