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Cascading changes likely for cruise travelers
Changes are coming for cruise travelers even though exactly what happened to force Costa Concordia to ground off the coast of Italy has yet to be defined by forensic evidence. Playing out as everything from rumors to accusations and first-hand reports from passengers actually on the ship, media outlets have been working overtime reporting the story. Some accounts seem reasonable, some far-fetched and some totally bizarre. But churning to the top and coming more in focus all the time are changes likely to be seen in the very near future that will affect every cruise traveler.
Thinking of what we know and have seen about the Costa Concordia event, there are some facts that we don't need an official report to verify. We see a once-mighty cruise ship on its side with our own eyes and ask "How could this have happened?" That's the big question that concerns cruise industry experts and will force changes in the operation of cruise ships in the very near future.
"This tragedy has called into question our company's safety and emergency response procedures and practices," Micky Arison, chairman and CEO of Carnival Corporation said last week, calling for an audit of safety procedures.
Technically, by the numbers, cruise vacations are safe. According to the Cruise Lines International Association, more than 16 million passengers sailed in 2011 and 2012 is projected to exceed that by at least another million. This type of accident is rare. But so was the sinking of the RMS Titanic, 100 years ago in April. That disastrous event served as a wake up call to an overly confident cruise industry at the time much like Concordia has shaken even the hyper-safe cruise industry of today.
"While I have every confidence in the safety of our vessels and the professionalism of our crews, this review will evaluate all practices and procedures to make sure that this kind of accident doesn't happen again," said Arison.
To insure future safety at a higher, more effective level, Arison ordered a complete review of safety procedures fleet-wide across all the various cruise line brands that fall under the Carnival Corporation umbrella.
On the safety topic, everyone in the cruise industry seems to agree.
"Any loss of life at sea is tragic, but the Costa Concordia disaster is even more traumatic since it was entirely preventable," said Captain Bill Doherty, director of maritime affairs for Nexus, a provider of private maritime safety and security solutions.
"Safety is a journey rather than a destination," said Royal Caribbean President and CEO Adam Goldstein echoing the position of many in the cruise industry. Goldstein notes the need to look for lessons in every minor incident or accident. Looking to the future, Goldstein cautions against complacency. "This is a never ending cycle. As our Chairman Richard Fain says, there is no such thing as perfect safety but there is such a thing as perfect dedication to safety. We strive to be true to that concept."
A complete review of safety procedures will naturally come in contact with security issues that can create potential safety problems. Right after 9-11, the travel industry was on it's highest level of security ever. Airlines, cruise lines, hotels, and airports in addition to governmental agencies put into place new protocols to help prevent a disaster such as the terrorist attack on the World Trade Center from happening ever again.
In the process, the cruise industry inquiry will probably run into other areas of safety and security that will force cascading change on areas other than lifeboats, safety drills and the like.
Changes to look for:
- Safety Drill before the ship leaves the dock on every sailing- This is just a no-brainer after the Costa Concordia event where hundreds who had embarked the vessel the day of the grounding had received little if any safety instruction.
- The modification or end of Navigational Bridge and behind the scenes tours- They went away right after 9-11 but have crept back in from one cruise line to another as a revenue source that offers an opportunity to cause harm that could affect a ship full of passengers.
- Increased security presence on ships- Although rare, instances of binge drinking and other associated "I'm at sea so its OK" behavior will come under greater control with an increased security presence on ships industry-wide.
- Tighter rules on teens- Teen rape, underage drinking and other associated problems with teen travelers are caused by an environment that inadvertently allows these things to happen. While cruise lines have a zero-tolerance for crime and drugs on ships, the very nature of a cruise ship environment allows them to happen. This will be a tough one to address but one that is overdue for action.
- Passports required- The issue has been kept on hold for years as the travel industry moans that requiring passports for US citizens would prevent many from traveling. One step toward better security and resulting safety would be the increased level of security brought by requiring passports of all passengers embarking any ship, any time.
- Background checks- Critics of the cruise industry point to a lack of diligence that allows sex and drug offenders and child molesters, required to register on land, to easily board cruise ships. Their presence creates an environment of easy prey as underage passengers are allowed to roam free. Once seen as the call of overly-critical cruise foes, the industry will give the topic serious consideration.
- Psychological profiles of command officers- Especially if evidence confirms that the captain of Costa Concordia was on a joy ride to show off the ship to the folks on shore, this will be huge. "Captains ultimately answer to no one -- on board," Carolyn Spencer Brown, editor-in-chief of Cruise Critic told MSNBC. The reasons are steeped in seafaring history, she said. "But I think that's something that will change." More checks and balances are needed, and Brown anticipate changes in the future as a result of the Concordia grounding. "A lot of standardization is probably coming out of this," she said.
Experts agree, this can't happen again, but questions are raised.
Done right, this increased focus on safety and security plus all the areas of cruise ship operations that are affected by both will be costly. Expect cruise prices to rise as a result. Still, wouldn't it be better to pay $50 more for a cruise and greatly reduce the odds of these things happening ever again?
It was not all that long ago that safety concerns over trouble spots like Egypt, Mexico, Japan and others around the globe were driving travelers toward cruise vacations. Does this Costa Concordia tragedy change that attraction?
These are questions that will be answered over time as the cruise industry, still reeling from this latest event, recovers, regroups and moves on.
Flickr photo by Cyr0z












Reader Comments (Page 1 of 5)
Shepard C. Willner Jan 26th 2012 8:42PM
I've been on many cruises, including several to Europe. Regarding the passport issue, the past 2 cruises to Europe I was able to keep my passport in my in-room safe. However, when I did a European cruise in 2000, my passport was taken from me at embarkation to be used to show to European port officials prior to approval to dock at a port, and then returned to me a day before disembarkation at the final port. Regarding safety, the past several cruises with RCI and Celebrity, we did the lifeboat drill sans lifejackets, but the ones for RCI were performed on the Boat Deck underneath the lifeboats themselves. However, on a more recent voyage on a Celebrity ship, the lifeboat drill was held indoors in various public assembly areas, along w/a live video feed of the Captain talking to us guests.
That all said, however, I have still have questions about what happens when a ship loses power, there are no lights to guide me down corridors to my cabin, and I can't enter my cabin because electricity powers the card key lock; there's also the problem on getting into my safe to get my passport if there's no power. Lastly, how exactly, would people get to their cabins when the stairwells are tilted the way this Costa ship was. How well would the emergency doors to the lifeboats work to give people access to the lifeboats?
One last point about teens: I agree that they need to be reined in, by both ship's security folks and their parents or group chaperones. They can't be allowed in the casinos unless they're of age, and security officers need to do a better job of patrolling the corridors to make sure the teens aren't running up and down the hallways, causing noise, smoking and drinking. The parents need to do a better job of reining in their teen kids, especially late at night: just because ships are floating resorts should not be an excuse to abdicate their parental responsibility. Parents: Before you swoop like helicopters in and attack me--and you will--, please know that as a single person, I don't have kids but I do have a pretty well-behaved niece and nephew who have been on cruises--albeit not with me--and they have shown little or no interest in playing casino slots or playing with elevator buttons.
BRYANT Jan 25th 2012 7:43AM
No, this would not be worth $50 to me, or ten cents. I would go on a cruise to relax and enjoy myself, not to spend time watching every step lest someone disapprove and ruin my trip.
Let those who are afraid of everything stay home.
gposner Jan 25th 2012 8:18AM
Good for you Bryant....damn the torpedoes and full speed ahead. You are what the industry refers to as "a live one." They're looking for folks just like you. Charge..Shoot first, ask questions later....Excellent!
Biscotti Jan 25th 2012 9:16AM
Whole-heartedly agree with you, Bryant. People are afraid of EVERYTHING these days. Do us all a favor and just hole up in your home, seal off the windows and stay there.
Tamarya Jan 25th 2012 10:10AM
I just don't understand why the passengers get the more thorough checks, when they should be investigating and checking on their captains. Was this not captain error, was this not the captain that left his ship leaving his passengers stranded. And were the crew on the ship the ones that failed to call evacuation when it should have been called. Don't recall reading someone bombed the ship forcing it to capsize.
tamarya Jan 25th 2012 10:19AM
Adding to my previos comment, now to me the story that stuck for the 3 weeks since this happened is going to change, probably because they got tons of people missing yet, people are complaining about the ships fuel and unless they change their story they know they got alot of liability ahead of them and if a big cruise line would accept liability that would be a miracle.
TalkIsCheep Jan 25th 2012 11:08AM
I agree, the captain and crew did not do their jobs. How would background checks on the passengers have changed the outcome of this latest incident? I think they need to be checking those who are working on their ships, not the passengers. Security and safety of the passengers is their responsibility. This is something that should have been addressed and standardized long ago within their corporation. Why are they now making their customers pay an extra $50 for something that should have been present in the first place? I think I will choose a different cruise line in the future. Not because of the $50 but because of the principal.
Terry Jan 25th 2012 12:28PM
This is just an excuse to raise prices to make the public pay for the huge mistake that carnival made and of course all the other cruise lines see a chance to make a profit on it now also.All the talk of underage drinking is bull, I have reported it on two different cruises and they look at you like you are crazy and do absolutely nothing.I found my 12 yr old daughter dancing on the bar at 2:00 am in the morning and Royal Carribean thought it was funny.I for one will not pay more money for safety that should already be in place to start with.
Mary Carol Shannahan Jan 25th 2012 7:14AM
Don't remove absolute accountability from the ship's master. For very sound reasons, this accountability has long been the custom of the sea. Ship owners need to reinforce that accountability by requiring sound safety practices including - of course - passenger orientation. What I have not heard about at all is the command and control structure of these ships: what are the officers' responsibilities? When should an officer step in and assume command? For example: why was communication so inept? Why didn't the passengers "get the word"? If the captain left the ship, who was on board and in charge? It is this chain of command question that puzzles me more than the crack up of a single human being.
Martin Jan 25th 2012 7:15AM
As an experienced and enthusiastic cruise-taker, I agree with these measures, some of which are already in place. If you've never cruised, try it. It's a great way to vacation, but, admittedly, not for everyone.
My advice is for potential cruisers to determine the highest level of accomodations and service that you can comfortably afford, and book your cruise to those standards. Anything less, and YES, you will save money, but YES AGAIN, you also will be cheating yourself.
Bon Voyage!
Baxter Jan 25th 2012 7:26AM
Don't throw out the baby with the bathwater! Upper level management turned over a multimillion dollar ship (and their future) to an idiot. Now, they are talking about screening passengers more thoroughly. (Sigh) I guess I better stay home.
Doris Feb 11th 2012 3:21PM
I totally agree with you!!!!
Connie Dunn Jan 25th 2012 9:23AM
I agree totally! They obviously made a bad mistake promoting this guy to a Captain, as he has neither the demeanor, sense of responsibiity, or integrity that is typically required for this type of position. I suggest in addition to requiring a psychological profile to determine if the person is an idiot or a show-boater, they should also include and/or pay more attention to 360-degree feedback from those who have worked for or with the candidate over a period of time, before promoting him to Captain. I guarantee you that there are several other coworkers who are not that surprised by the gross negligence, arrogance and unsuitability this guy exhibted both prior to, during and after the incident.
Buck Jan 25th 2012 1:52PM
Baxter, you are absolutely right. It sounds like the cruise business is not going to let a good disaster go to waste. Next thing you know they will have TSA thugs assaulting passengers as they board the ships.
Laurie Jan 25th 2012 8:20AM
I have been on seventeen cruises and coming up to eighteen this October 15 days to Hawaii, Of all the ships I have been on Holland america, Princess, Disney,and Carnival, the only time we had a life boat drill in front of the life boat that I was going to get on was Royal Caribbean. the muster stations should be in front of the life boat you are assigned to. I know for a fact that if I was on a ship that had a muster station in a lounge or casino and an emergency came up I would not go to the lounge or casino I would be up on the deck to get the hell off the ship. It is ones instinct to get up on Top and get off the ship. I think Royal Caribbean does it right!!!!! The cruise industry needs to re-think the MUSTER Drills. It only makes since to be in front of the life boat you would get on if need be. The Costa disaster showed the reason behind that. Royal Caribbean you do it right!!!!!
One2Stupid Jan 25th 2012 9:25AM
My wife and I have taken 6 cruises on Holland America. Everyone of them had the life-boat drill within 2 hours of departure and in front of your assigned life-boat. I felt they were a pain in the butt, until now. It appears that the biggest cause of this accident was a Captain who thought he was above the rules. How much will it cost the cruise lines to evaluate all of their command personell? Or do we have to go through another TSA nightmare to check passengers. I don't think any passenger ran that ship into a rock!
Debbie Jan 25th 2012 11:13AM
I agree with you Laurie. I was very surprised to hear that they left port without having a muster drill with passengers and assigning them their lifeboats and places on deck to meet in an emergency. I have been on 8 cruises with Royal Caribbean and they NEVER leave port without having the drill first. Obviously, they have their act together. I have tried Holland America and Princess, but always end up back on Royal Caribbean!!
Linda Jan 25th 2012 10:26AM
Laurie,
while RCCL does it right with having the muster drill in front of your lifeboat..I think in the Costa situation..with the ship leaning..how would those lifeboats get from the ship?? I agree though..If there was a disaster..instinct would be to get to a lifeboat rather than being swamped below deck somewhere..it's a sad situation hopefully never to happen again
Renee Jan 25th 2012 10:44AM
I would like to add Crystal Cruise line that also muster at the lifeboat and check that everyone shows up for the drill with life jacket on correctly. I am also a veteran of many cruise lines and was confused at the muster stations being in a theater. I have counted the lifeboats and the occupancy limits and they haven't added up to the number of passangers on board. I also found metall drums on deck that appeared to hold life rafts that were probably used in addition to the lifeboats. In none of the ships I was on was life rafts ever referred to. I am planning a cruise on Royal Caribbean next month so am happy to hear about their custom of mustering at the life boat.
Donna Jan 25th 2012 7:07PM
I, too, have been on multiple cruises. We are coming up on our 17th in March. I have never been on a cruise (Carnival, Royal Caribbean, Nowegian) where we have NOT had a safety drill in front of a lifeboat. Also, I think the extra security is a great idea. I was on a cruise a few years ago where the guy in the next cabin was beating the crap out of his girlfriend/wife (not sure which). We could hear her hitting the cabin walls and pleading with him to stop. When all the cabins around them called the information desk, they said they would send someone up but they never did. I was told they didn't want to get involved. Instead, we were up half the night listening to him beat her up. We didn't see her for TWO days. When we did see her, she had a bruised up face and bruises on the rest of her body. She could not look anyone in the face. I felt so sorry for her. If they had had some security, maybe they could have stopped some of the damage!