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Affinia Hotels launches Tender Loving Comfort movement
Tender Loving Comfort staff and hotel managers will be interacting with guests during their new Comfort Hour, where guests will get the opportunity to sample snacks, test out new items like tech gear and pillows, and give feedback on what makes them most comfortable when staying at a hotel.
Some interesting findings of the studies so far include:
- For 68.5% of travelers, little extras at check-in make a big impact
- 75% of travelers have lied to get a better room or free amenity
- 43% of travelers say that a warm and friendly hotel staff that anticipates everyday needs is important