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Tom Stuker becomes first frequent flyer to pass 10 million miles, United celebrates

Ryan Bingham exists in real life, and his name is Tom Stuker. Mr. Stuker, an automotive consultant based in Chicago has been flying United for over 20 years, and this Saturday afternoon, somewhere between Los Angeles and Chicago he officially crossed the line over 10 million frequent flyer miles.
To celebrate, the folks at United hosted a private celebration at Chicago's O'Hare airport, shutting down a section of a C concourse Red Carpet Club for a celebration with Mr. Stuker's family, United CEO Jeff Smisek, Mileage Plus President Jeff Foland and a few dozen people from the community.
For his part, Tom Stuker doesn't seem the least bit weary from his 10 million miles of travel. At just under six feet tall and with a steady, affable smile, he emerged from the Los Angeles flight full of energy and to the cheers of scores of waiting media and friends. In the Red Carpet Club he floated around the room mingling with assorted, eager miletalkers and accepting pats on the back from the wayward executive or marketing agent, effortlessly smiling as the media soaked up his glee.
Among the gestures that United made in recognition of his efforts came a single-edition, titanium Global Services membership card, a scale mockup of the upcoming United 787 and a framed certificate stating his achievement. The most impressive gift, however, was Tom Stuker's name on the side of a Boeing 747 jumbo jet, similar to the achievement that Ryan Bingham received in Up in the Air.
Perhaps most moving was the humility with which Mr. Stuker accepted his praise. His speech, hand written on three pages of wide rule notebook paper, was a reflection on his time with the airline and a heartfelt thank you to all of the staff with whom he had become friends over the years. He spoke of the difficulty during the United bankruptcy and the subsequent merger, moving himself nearly to tears on several occasions, but remaining gracious and optimistic the entire time.
The underlying theme of Mr. Stuker's speech, however, kept returning: it was not only a milestone for one frequent flyer but rather for the entire airline -- years of work building one of the world's largest airlines, weathering a merger, a rough economy and an ultra competitive market. For everyone in the room there was much to celebrate, and for this one brief afternoon there were smiles on the faces of Jeff Smisek, the ramp workers and the flight attendants alike.
Gallery: Tom Stuker passes 10M miles with United Airlines
[Editor's note: it shall be noted that Tom Stuker flew all of his 10M miles on United while Ryan Bingham from Up in the Air earned his miles in various means -- but we still think that the comparison is bang on. Judge away.]
Filed under: Business, North America, United States, Airlines, Airports












Reader Comments (Page 2 of 2)
John Mournian Jul 12th 2011 12:13AM
Sure, the guy has achieved a feat worthy of note, but how do we share his reward; by not being bent out of shape when luggage is lost, surly treatment by flight attendents, dirty planes and lousy food that you now have to pay for! I use UAL only as a matter of convenience. They have never corrected my Frequent Fliers card spelling o flast name despite having hand written letters sent to them with stubs__do I get credit? I doubt it!
Well, interesting story, but I will stick to Japan Airlines for real service and clean planes.
John Mourrnian
Jerry Jul 11th 2011 8:58PM
I've accumulated over 4 Million Frequent Flyers miles since the early 1980s when the programs began. I flew these miles over six (remaining) airlines, and am a Million Miler Man on Delta only. Usually, you don't have the luxury to be able to pile them up on a single airline because when you fly to a lot of different countries the airline service there might not work, or they may not even fly there. I've met guys on planes who have 5, 6, and 7 Million Miles. Franky, I don't want to ever have to fly 10 Million Miles. I flew 4 Million to keep my job. That's enough. It is very difficult to use them, but I'm trying. You can leave them to your spouse in your Will. And, since Award Status is determined annually, airlines quickly forget what you did for them last year when you drop off below the 100,000-mile level in any given year. Then, you're just another flyer.
hank Jul 11th 2011 9:40PM
Mr. Stuker, there is a health risk associated with flying this much: During the years when smoking was allowed on board: lung cancer. Excessive radiation while in the air/atmosphere , particularly with polar crossings. Bladder infections from excessive takeoffs and landings. Respiratory infections from poor quality recirculated air. Digestive problems from eating ultra preserved airline food. Did they also upgrade you to first class after your milestone ? Doubt it. Have a nice day.
Kelleigh Jul 11th 2011 10:08PM
I'm quite disgusted with flying nowadays, but I also experience lots of ear pain during flights. Recently, it ruined my trip and left me with decreased hearing for weeks. I have no ear infections or sinus problems prior to my flights, but something goes terribly wrong with my ears during the change of air pressure. There is no way I'd rack up millions of flyer miles.
John Bickerstaff Jul 11th 2011 10:59PM
as a family member of a united employee, I think it is typically revolting of the administration of United to do something like this after the way they have treated their employees. United over the past ten years has decimated the employees 401s, benefits and kept them underpaid compared to such companies as Continental, their new partener. The United employees deserve better CEO's and leaders. Instead of giving a party for one they should have said thank you and given him a free trip. Shutting down a section of Chicago was way too much
Jessi Jul 11th 2011 11:23PM
So I am shocked anyone could rack up 10 million miles on United. Every time I fly them my flight is delayed or canceled all together. I had to stop flying them 13 years ago when 12 flights in one summer and not ONE on time. Glad to see they could manage to get one customer that many miles.
Kenny Nasty Jul 11th 2011 11:50PM
I'm more than certain these flight attendants are sick of seeing his whiny azz!
Kenny Nash Jul 11th 2011 11:58PM
This airline had some nerve the way it has dumped on their employees and treated them like 3rd class citizens. The employees at United have taken extreme pay cuts, thier 401 k's have been desolved and they are not even a number now. Their CEO's should be hung by thier testicles for shutting down an entire concouse for such a non-converse event. These employees have worked their self to the bone to bring this compnany out of bankruptsy while the swines that have run it into the ground have reaped all the rewards. Funy how ruin and run are so close.
Kenny Nash
youtube "broke in beverly hills"
Angelfinder Jul 12th 2011 1:16AM
Remember that he was PAID. Remember that he SAT ON HIS REAR. Remember that he slept at least part of the time. Sounds like Barack Obama, except that Barack Obama lies alot. This guy is BS.
walter seltzer Jul 12th 2011 1:41PM
I received my 1 million mile certificate/plaque and wallet card from United back in 1967. The certificate has turned yellow with age. I would love to get it replaced.
Mark Jul 12th 2011 12:01PM
It's good that someone received those accolades for the achievement. Even tho I myself am very jealous. I have flown only a couple times in my entire life. However how can someone be so buttheaded to actually want to boycott a company they assume paid for his trips. There's always one in ever bunch. Unfortunately. Guess he was more jealous than I.
Shawn Evans Jul 21st 2011 6:37AM
Tom Stuker paid for all the flights, he owns his own company. To the other blogger, the next closest United flyer is about 6 million miles. Tom is a good friend of mine, you will never run into a nicer or more humble man.
Shawn Jul 21st 2011 6:38AM
And to the other blogger, he only flies first class. And to Hank, there is also a health risk to being stupid. Stupid people have more accidents and create more accidents than non stupid people. Where do you people come from? How do you read this story and come up with a blog, and figure others want to hear it, that Toms health is at risk? Please, dont answer that question, I dont think I could stomache the confusion.
Jerry Sokolov Aug 3rd 2011 10:54AM
Congrats to Tom! It is pretty awesome I think! Frequent flyer myself I am far from 10 Million actual flown miles mark, but one can hope to reach that milestone one day :) As for United - I mostly fly Continental (which is now United) and I must say that treatment of top level elite fliers is excellent! To the "Bad weather" remark: inclement weather conditions can ground flights of ANY airline!!! What your airline does for you in those cases - that is where your loyalty is appreciated. Any frequent flyer knows that. Treatment by the flight attendants? Food? Those were excellent in the first class! Just flew to Spain and have nothing but praises for the crew and service provided. Seats were also pretty good - those are the new lie-flat seats on Continental (United). In any case - you have to love to fly to truly appreciate Tom's achievement!