Sorry folks, why is Delta getting all the flak on this one? The Army is responsible for these soldiers' return flights, so they should be aware of the rules. And by the way the rules are already much more generous that for most other travellers. The Army should also know that their people are returning with baggage that exceeds the published rules, so they should either arrange with the airline to have the fees prepaid or waved, or they should let the travellers know that any fees will be reimbursed. When I travel on business, my company will also reimburse me for any checked baggage fees. On the other hand, what might have happened to the check-in agent if they just decided to forego $3000 of fees? Can you imagine what would happen in any other company if an employee just decides to give away $3000?
We all appreciate what out service men and women do for this country, but the Army/government should do a better job of arranging their transportation.

Reply