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Galley Gossip: Electronic devices & the passenger with the cat-like reflexes
When a passenger said to me with a straight face that he had cat-like reflexes, I tried not to laugh. Only it's impossible not to laugh when a person says something like this, and actually means it. FYI: I've been around a lot of passengers and I have yet to meet one with these kind of reflexes. At least not in this day and age of distracted air travel.How did I meet my funny feline friend? We had just touched down at La Guardia airport in New York. While taxiing to the gate, I spotted him, a business man, sitting in the aisle seat of the last row of coach with a mammoth-sized computer resting on his lap, fingers typing away.
From the back of the airplane over the roar of the engine, I called out, "Sir, excuse me, Sir! "
Either he couldn't hear me or assumed I was speaking to someone else. I unbuckled my belt and gently tapped him on the shoulder. "You're not supposed to be using that right now."
Fingers continued to peck at the keys. Eyes remained glued to the screen. "I thought we were allowed to use electronic devices after landing."
"It's okay to use your cell phone after landing, but not a computer. That should be off and stowed."
On a mission, the fingers kept moving. "I'm....almost...done."
Almost was not soon enough.
Sheepishly he smiled. "What if I told you I have cat-like reflexes."
And there you have it. That's how this passenger, a middle-aged man, became known as The Cat Man. As for his amazing reflexes, I'd seen them in action and I was not at all impressed. During the flight when I went to put a cup of club soda down on his tray table, I had to wait a few minutes for him to figure out what to do with the laptop. And the Blackberry. And the other Blackberry.
On a recent flight a first class passenger thought nothing of pulling out his cell phone and texting while I stood right in front of him demonstrating the safety announcement! Another chatted away in coach as we turned onto the runway. "I heard you!" barked a woman when I asked her to turn off a game boy. Now I had already asked her twice to put it away and I kinda-sorta needed to take my jump seat before takeoff, so now wasn't a good time to discuss why she couldn't keep it in "airplane mode."
Last week on a flight from New York to Aspen, after the lights were turned to bright and the flight attendant in charge made the announcement about turning electronic devices off, stowing bags, and putting seat backs in the upright and locked position, I went through the cabin and row by row had to practically invite each and every passenger to do as they were told - not once, but a few times! No joke, my four year-old has better listening skills than most of the adults on this flight. And there were 124 passengers on board! Never in my life has it taken me so long to prepare a cabin for landing! Because some of these passengers had more than one electronic device in use, I couldn't get their attention, and when I finally did, they still couldn't grasp what I was saying. I had to resort to a game of charades. Try acting out "head phones off. Power down computer" twenty times in flight and you'll know what it's like to be me.
Now when I encounter these kind of passengers, I can't help but think of my old friend and his not-so cat-like reflexes. But instead of laughing, I feel more like hissing and scratching. Just consider yourself warned.
Meow.
Photo courtesy of Svacher

Filed under: Business, Airlines, Transportation, Galley Gossip










Reader Comments (Page 1 of 1)
Unexpected Traveller May 5th 2011 2:15PM
I've often been too engrossed in my book/paper/whatever to hear or notice the "please switch off" call so I fear that I'm one of the people you would need to remind .. but I do obey with the first reminder :-)
Seriously though, sometimes passengers can get out of control. I saw this a few years ago: http://wp.me/ppqxP-lS
Alex May 5th 2011 5:50PM
Heather, do you know Patrick Smith, of Ask the Pilot on Salon.com? I ask because he pretty much wrote about the exact same thing today.
Also, what's the problem with airplane mode? That's what it's for. For me, my iPhone is my iPod, so the only way I can listen to music in flight is to have my cell phone on, in airplane mode of course, only when we're above 10,000 ft. I just keep it on the DL from the flight attendents, and if I got caught I'd just lie and say it's an iPod Touch. :-P.
epilonious May 5th 2011 11:55PM
Here's my take on Portable Electronic Devices:
Will the plane go down if you leave your fancy glass-fronted cellphone in "Airplane Mode" or, worse, leave it on in the overhead compartment where it will increase it's radio signal and try to scream home to mama until the battery dies? No. Not at all. Otherwise thousands of planes would have gone down and the flight attendants would have to wand the entire plane before takeoff.
Can your fancy glass-fronted cellphone turn into a projectile that can take someone's ear off if the pilot has to floor on the brakes to abort take off (200 - 0 in about ~8 seconds)? Absolutely. The _ceramic_ brakes on planes _Catch Fire_ when they have to stop like that. That is the level of kinetic energy you are dealing with in emergency situations. This is also why the laptop has to be on the floor or locked in a bin and can no longer live in the seat back.
So, if you put your cellphone in airplane mode and slip it into your front pocket, the flight attendant will not notice or care because you're not ignoring him or her and diddling the silly thing all through the safety breifing. If you have it out dinking around with it while the plane is taxiing about, it's something that becomes a pain-inducing projectile during hazards that passengers _can_ _not_ _see_ _coming_.
So don't get peeved if they come around telling you to shut it off and put it away. Had you been paying attention, you would have easily stayed off their radar.
Also, paying attention to the people responsible for your safety (The Main Reason for flight attendants being on a plane, getting you stuff is just a bonus) is just the courteous thing to do.
robbie May 6th 2011 1:01PM
I, for one, would like to see a video of headphones off, and computer closed. I always seem to be on the calm flights. Either that it is because I'm usually asleep thru most of the flight.
haf2001 May 10th 2011 10:59PM
I remember securing the cabin for take off one day, I had to tell one pax to do literally EVERYTHING. Turn his phone off, stow it, fasten his seatbelt, stow his bag under the seat, bring his chair back upright, AND open his window shade. My coworker had the entire cabin secured by the time I was done with this one passenger. He was a fully capable 40something guy. Not a child. I couldn't believe it.
Darryl May 11th 2011 11:46PM
I suspect these are the same people who, for some unknown reason, can open an overhead locker, but can't close it.
Bridget May 28th 2011 12:59PM
There is no New York to Aspen flight. I wish there was a New York to Aspen flight but sadly, there is not.
travellady May 30th 2011 1:18PM
This is one of 100+ reasons that I have started chartering planes more and more. I like getting on the plane and having it leave when I'm ready. I have never been told on my carter flights to turn off my cell, computer or anything for that matter.
I don't mind having to serve my self a beverage as I appreciate my privacy and ability to only travel with people I want on my plane.
I try to do my best to observe all the rules when I have to fly public, but isn't always possible to power off right when we are told to power off. For some reason, my computer will take a second or two to shut down and I have had flight attendants question me. I look at it that they are doing their jobs, but don't always understand the complexities of the user.
I believe that one day, we may see the end of flight attendants as we know it. Much like public bus transportation doesn't rely on staff to help people in case of an emergency.
haf2001 May 31st 2011 12:46AM
If i'm securing my cabin and I see someone on their computer, i glance at it to see if it's in the process of shutting down or not (i know some take longer than others). If it is, I leave them alone and let them do their stuff..they know the process. if it isn't, i politely ask, "you're just shutting that down?", they usually are. if they're clearly playing solitaire or still typing, that's when i plainly tell them i need them to shut it down and stow it.
Peri Jun 4th 2011 6:54PM
Do you REALLY charter your own plane? NIce that you have that kind of cash to expend to just avoid turning off your computer.
Now, as an FA for a charter...they must be small planes if they don't have an FA (not a Gulfstream, apparently). And if the pilots or FAs are allowing you to violate FAA regulations, well, it's time someone dimed them off.
SCOTT Jun 27th 2011 6:01AM
Isn't that special that we are fortunate enough to charter a plane with our friends. Then you can just break the law amongst loved ones. Bless your heart.
JTOBrien Jun 12th 2011 3:19PM
Heather,
I would be more sympathetic if I had not witnessed many Flight Attendants reading their text messages and emails, when they were supposed to have their electronic equipment turned off!!!!
A view from 1st Class.
Jim
michou Aug 25th 2011 11:10PM
I have been a flight attendant for 21 years and I encounter electronic problems every and each trip. I would like to share what happened to me when I was flying SWA and would like your opinion.
I was traveling on full uniform and a young man came sat next to me last minute and he start texting the minute he sat down, short time later an announcement was made about electronics and phones yet he continued to texting and when a flight attendant came by to check he just flip his phone so she could not see it was on then once she moved on, he resumed his texting. It really annoyed me especially since he can see that I am a flight attendant but I bit my tongue and told myself mind my own business. He never turn his phone off during the whole flight and just prior to landing, he start texting again!...to top that off, as soon as we touch the ground, he undid his seatbelt. I had enough then told him that he's phone usage COULD interfere with navigation system as well as cause of other problems but I could see in his eyes that whatever I said was just "blah, blah..." to him. I am wondering how would you or other flight attendants would have handle the situation if this happened to you.