Recently, we were trying to purchase two First Class tickets plus one in coach for the same flight with US Air. However, the booking system wouldn't allow us to buy all of the tickets together because one of us was traveling roundtrip First Class while one of the others was only booking one-way First Class. So unfortunately we were forced to get the tickets separately.

This all lead to problems because US Air then told us that we couldn't get the First Class traveling companion benefits (Free upgrade and Free luggage) for the person traveling in coach because the tickets weren't purchased on the same booking even though US Air's customer service hung the phone up on us when we called them for help while we were trying to buy the tickets online. Then the special customer service department that we got through US Air's Executive Office didn't even try and accommodate our needs even though we purchased a First Class ticket even after being hung up on. They simply were not nice to us and they treated us as if they didn't care if we flew with their airline or not... Something so simple became so difficult. I will never fly with them again and you shouldn't either if you are expecting to be treated like you are a welcome guest!!!

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