Travel agents: The dinosaur you just might need

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It looks like most of the responders here are travel agents, and I'm not sure that I agree with the general consensus. Having read the article, I don't see any substantive advantage to going through an agent presented.
After resaerching and shopping around, I usually book with Expedia. Each time, I call them, talk to a personable rep, who invariable calls the property that I plan to visit, makes sure that it is understood what I want and expect, and the booking is made after confirmation of those two items. Seems pretty simple to me, and the only time I had a flight canceled, Expedia refunded my payment immediately and found an alternative flight within minutes.
My comments are in no way intended to slam travel agents. If going through an agent would make my travels more pleasant, I would not hesitate to do so. However, the only difference I can see is paying more to go through an agent. After all, they have to make a living too.

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