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Southwest Airlines new Rapid Rewards program: what it means for travelers
Today Southwest Airlines announced changes to its popular rewards program, Rapid Rewards. the all-new program, which promises to eliminate blackout dates and allow redemption for international flights for the first time, will launch March 1 and will will allow members to redeem points for any seat on any flight, with no blackout dates or seat restrictions.AOL Travel has covered the basic information about the Rapid Rewards program restructuring, but we're offering a bit more insight into what the program will mean for travelers.
A Brief History of the Rapid Rewards Program
Southwest's frequent flyer program, Rapid Rewards, previously allowed customers to earn a free roundtrip ticket to any of their domestic destinations after the accumulation of 16 credits per 24-month period. The program also allowed a half-credit for using a Southwest partner to book car and/or hotel stays. Members also earned one credit per $1,200 spent on Chase's Rapid Rewards-branded credit cards. Select merchants can earn double reward points.
In February of 2006, Southwest issued capacity control limits on its Rapid Rewards redemptions. This potential travel blackout will be removed with the new program. Details of how the Rapid Rewards program will integrate the A+ Rewards program of recently-acquired AirTran Airways have not yet been released.
According to FlyerTalk.com member NSK:
Rapid Rewards 2.0 is a perfect fit with Southwest's brand as a no-gimmicks airline. The program may not be the most generous, but it is simple and completely free of any hidden catches. Unlike mysterious capacity controls, price-based redemption provides us an excellent ability to predict ability to redeem for free travel.How Is Rapid Rewards 2.0 Different?
Southwest has assured its customers that existing credits and travel awards will remain available for use after the new system takes effect on March 1. Instead of a one-for-one system, travelers will now accrue points based on the fare and type of fare purchased, and redemptions will work the same way.
Wanna Get Away fares, the cheapest available, will accrue 6 points per dollar; Anytime fares 10 points per dollar, and Business Select fares 12 points per dollar. Travelers can also earn miles from shopping and dining partners.
Members' accounts will automatically be transferred to the new program on March 1, 2011; no re-enrollment is needed. Points will not expire unless members have no earning activity in a 24-month period.
Truly frequent fliers will benefit from enhanged A-List and Companion pass award availablity. A new status, A-List Preferred, will accure 100% earning bonsuses. A-List Preferred can be achieved by flying 50 one-way trips or accruing 70,000 tier points. The highlight of this elite status is the 100% earning bonus as well as priority standby, sercurity and early boarding status, free Wi-Fi and a dedicated phone line.
Similar to other airline reward programs, members can also purchase points through the new program in 1,000 point groupings. The minimum purchase is 2,000 points.
A major program change is the ability redeem award points any of the more than 800 destinations in the Chase travel program, including internationally. More information about the Chase integration is expected to be released early next week.
Will the New Rapid Rewards Program Mean to Consumers?
Initial consumer feedback indicates that Rapid Rewards 2.0 makes earning and achieving reward travel slightly more complex, but more in line with other major carriers like American Airlines, United and Continental. A positive outcome suggests that because award redemption is now based on length of flight, travelers wishing to redeem awards for short-haul travel won't feel as if their certificates are used in vain.
The basic component of the program - one free trip for every eight - is still in place.
Frequent flier Mark V. suggests that for long-haul and travelers frequently purchasing Business Select seats, the new program will actually enhance overall customer experience, allowing for faster rewards.
NSK says that "Elimination of extraordinary effective rebate ratios makes [Rapid Rewards] 2.0 much less interesting to FlyerTalkers than programs that still offer such opportunities," but acknowledges that the program's greater ease of redemption may be appealing to travelers who "decide that they prefer a program that delivers what it promises without any drama."
Mark V. champions Southwest Airlines' transparency in rolling over old credits in to the new program, stating that the shift is "nothing like what other airlines have done in the past. Earning opportunities are still there, and current points are not being devalued like mainline carriers have done in the past."
NSK admits that "although the new program is significantly less rewarding than Rapid Rewards 1.0 for short-haul discount fare customers, it is financially sustainable and it is customer-friendly enough that we will learn to love it."
Travelers hoping to use short-haul travel to accrue longer rewards tickets will suffer most, Mark V. notes. "The sport of flying cheap to get free awards is pretty much over."
Naturally, we at Gadling will keep you updated on new developments as they arise. Feel free to weigh in with your opinion in the comments section below.
[Image via Flickr user ColumbusCameraOp]
Filed under: Airlines, Consumer Activism, Airline Reviews










Reader Comments (Page 1 of 1)
William Jan 7th 2011 6:14PM
You forgot to mention that SWA customers are almost unanimously pissed off at this change.
Retiree Jan 7th 2011 6:43PM
I agree! Die-hard SWA customers are not happy with this change. The customers are the backbone of SW's huge success. This airline was built on short domistic trips. Bad move for SW. Repeal...
Nick Jan 7th 2011 11:28PM
In its hopeless bid to selectively woo business travelers, Southwest has dished out a severe devaluation to casual, short-haul flyers who actually form a major chunk of its customer base. Defenders might say the previous program was financially unsustainable, but if it was so, how did the airline still manage to post record profits year after year in an otherwise sick industry?? SW fans loved RR1.0 for its simplicity and ease of use; the new scheme is much more complex and just as hokum as those of other airlines. Casual readers should beware of all the implanted stories in the media - for eg., the article posted on CNN.com is nothing but an extension of SW's corporate PR. Flyertalk too has its share of PR sidekicks. Visit SW's Facebook page to see how unhappy regular folks are with RR2.0.
Jeff Feb 23rd 2011 8:12AM
I am an avid elite traveler on SWA and AA. While I am optomistic about the new program, SWA has gone from the most simple, to the most complex of frequent flier programs. Complex calculations are involved in both earnind and redeeming.
Contrary to the article above, the basic premise of 16 flights = 1 free is NOT at all maintained! Business purchasers of the higher fares WILL earn more than the prudent advanced purchaser of airline tickets.
The big downer? Redeeming for free travel at the last minute or within few days of departure (taking availabel empty seats) will be a thing of the past, and this, will be a lose/lose for both SWA and Customer! Why? Because redeeming for empty seats days before departure will not be "available" as those seats will be priced high, and therefore require premium redemption. This is the one part of the new program I feel is terribly wasteful.
DON BRECKENRIDGE Feb 28th 2011 2:54AM
I HAVE THREE COMPANY CARDS AND ONE PERSONAL CARD,I SPEND OVER $125,000 A YEAR ON MY CARDS COMBINED AND ALWAYS PAY IN FULL EVERY MONTH.NOW I AM GOING TO SPLIT MY CARDS BETWEEN CHASE INK AND CHASE CONTINENTAL INSTEAD AND ONLY KEEP A PERSONAL CARD WITH SOUTHWEST CHASE.
Loyal No more. Mar 16th 2011 5:40PM
I'm upset with this SW program credit point BS. They need to change it back, fast. If not, I will change. So will the loyal customer as soon as they see the rewards fly away. I am going to change my credit card too.
SW get your S*^# to together.
Mike Mar 21st 2011 6:08PM
I lost 3 round trip reward tickets due to this change because of their deceit and misinformation. My tickets were less than 24 months old reward tickets. All along I was told that you can renew them by paying $50 if they are more than 1 year old but less than 24 months old. All of a sudden with the new program, they are now saying, sorry, we changed our mind (more than 12 months was just a gesture on our part). What a joke! What a way to run business. They probably looked at the total number of people in this situation and made the decision that we can afford to piss off these people, so who cares.
Tim Mar 28th 2011 3:54PM
I lost 9 round trip tickets due to their deceit and misinformation!! I check their emails and my account several times a day!! At no point was I informed I needed to renew my expired rewards over 12 months. I sure Senior management new exactly what they were doing!!! What a way to do business!!!
Tim