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North Korea: flight attendants redefine customer service
There's only one airline that flies in and out of North Korea. From Beijing to Pyongyang and back, Air Koryo takes care of everything you need. Yet, unique characteristics of the hiring process lead to a vastly different experience from that found here in the United States. The planes are described as "rickety," and one can assume there will be little more than the basics (well, this part is just like home).
Perhaps it was because the flight was international, but at least the guy got a beverage!
"Where are you from?" the North Korean flight attendant asks me.
"I'm American, but I live in Japan."
"I hate America! I hate Japan! What would you like to drink today, sir?" she said.
Schmidt further observes:
The comment is not personal. North Koreans are schooled to believe that America and Japan are enemies, but that hatred is directed at the governments of those countries, not at individuals.
[photo via Wikipedia]