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Airline passengers want more self-service options
Hey, airlines: passengers don't want your help. Seriously. We'd rather take control of our fates. Let us make our own choices and pay for what we consume.Well, that's what a new survey reveals. The fifth annual SITA/Air Transport World Passenger Self-Service Survey finds that air travelers would like a bit more independence. Seventy percent, this year, want automatic boarding gates – where scanning a boarding pass opens a turnstile – up from 57 percent. In fact, self-service is already the norm, with more than 70 percent using airport kiosks for flight check-in, and two-thirds want to see expanded kiosk use, including: paying baggage fees, purchasing meals, printing bag tags and getting delayed luggage.
I guess this provides support for that old saying: if you want it done right ...
[photo by joiseyshowaa via Flickr]
Filed under: North America, United States, Airlines
Reader Comments (Page 1 of 1)
Laura Oct 12th 2010 2:34PM
With how crowded the airlines get sometime, it would really be helpful to have these expanded kiosk services, especially with children in tow. Complicated situations, though, will always require an attendant to help solve.
corey phipps Oct 13th 2010 5:34AM
Most people don't realize that.The majority of Passengers do not realize the scope of our responsibilities. They see the service aspect of our job which is actually less than 5% of our overall responsibilities.
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