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Galley Gossip: 5 reasons flight attendants don't serve first class predeparture beverages
You've boarded a flight and you're feeling pretty relaxed sitting in that big comfy first class seat. Sucka, you think to yourself as a couple of passengers check you out on their way to coach. Glancing at your watch, you wonder where the heck the flight attendant is because you're dying of thirst and shouldn't she be offering drinks right about now!
Predepartures. That's what flight attendants call the drinks that are served before takeoff to passengers seated in business and first class. If there's time flight attendants will walk through the aisle and take individual orders, but time is the keyword here. With so many full flights staffed with minimum crew, there's usually not enough time to check the emergency equipment, set up the galley, hang all the coats, get passengers situated AND serve predeparture beverages. This is why flight attendants might choose to do a one shot service and offer passengers Champagne (if we have it), orange juice, and water- or nothing at all. Because it's more important to get flights out on time than it is to serve drinks before takeoff.
What most passengers don't realize is that it's against FAA regulations for an agent to shut an aircraft door until all the overhead bins have been closed. If the agent can't close the aircraft door on time, the flight will be delayed. If the flight is delayed (even by a few minutes) someone will have to take the blame. This means someone will get written up. If an airline employee is written up too many times for causing a delayed departure they might very well lose their job. On time departures are a big deal in the airline industry. So that gin and tonic the passenger in 3A is crying about is not a concern if passenger 23D refuses to sit down and passenger 14E can't get her suitcase inside an overhead bin and the flight attendant working in the back is calling up front to let someone know there are seven bags on their way up that need to be checked.
Here are a few other reasons flight attendants might not serve you a drink before takeoff....
2. NO CATERING: Everyone is seated and the flight attendants don't look very busy. Why aren't they serving drinks? If the catering truck hasn't come to swap out the carts they have nothing to serve.
3. THE GALLEY ISN'T SET UP: The catering carts do not come on board ready to go. Flight attendants have to organize them first. If we don't do this during boarding, the service during the flight will be delayed. Besides organizing the carts, we also have to break up several bags of ice, count the meals, load the ovens, and make sure we have everything we might need for the service in flight. The one time I didn't do this we took off without dinner plates and I had to serve first class passengers their entrees on cookie plates.
4. MINIMUM CREW: Nowadays most narrowbody aircraft (one aisle) are staffed with minimum crew. This means if we're not greeting passengers at the door, we're busy setting up a galley. In the past we used to have extra flight attendants on board to lend a hand to passengers who might need it during boarding and help serve food and drinks in first class. Not the case anymore.
5. DRY FLIGHTS: Some countries do not allow flight attendants to unlock the liquor carts until after takeoff. There are even a few cities in the U.S. where it's against the law to serve an adult beverage on Sunday before noon.
Photo courtesy of Kevin H

Filed under: Business, Food and Drink, Airlines, Transportation, Galley Gossip, Luxury Travel












Reader Comments (Page 1 of 1)
Ken Sep 20th 2010 12:58PM
Thanks for the explanation Heather. While I do not always fly "in front of the curtain" and when I have I have always been served a drink should that not be the case at some point in my future travels I will understand what has happened! An informed PAX is a content PAX.
Byron Haugh Oct 8th 2010 12:23AM
I would ask "Heather" to explain why it is that their pay does not begin until the plane is ready to move. Perhaps he/she can tell us what the flight attendant union agreed to in contract negotiations knowing full well what it meant in this regard.
Don't expect sympathy from those who have paid to fly and expect service. You should bring these matters to your union's representatives and accept what is agreed upon......
John Sep 20th 2010 11:13PM
With all due respect, I've also been on numerous flights without predepature drinks to which I'll add one more category. Disinterest. I've watched many a time when the FA's are not busy at all but rather chatting in the galley amongst themselves. They were not getting the galley in order or helping boarding - just chatting. That's rather irritating.
Miss Chow Sep 20th 2010 3:18PM
as a passenger you really wouldn't know if the aircraft is fully catered. or the turn around time. if the turn around time is short the flight leader or even the captain may say "hold off on the drinks until we are in the air"......deptarture time trumps 1st class drunks every time.
A Sep 20th 2010 4:21PM
I would also like to add that flight attendants don't get paid to do predepartures. Is a matter of fact they only get paid from brake release to brake set.
Ghetto Sep 29th 2010 4:07PM
I've seen Heather mention this fact many times. And while it seems rather unfair to the flight attendants, it seems like its the price you pay for the job. It is kinda a bummer though.
However A, following this this logic, it would seem as though directing you towards your seat, bringing up bags that need to be checked, getting the galley set up, safety instructions, and etc are things that aren't required of FA either. Considering that they are done or at the very least started before the "break release". Since they are not being paid for this why should they be forced to do it then?
I'm just making the point that just because a flight attendant isn't being paid for something doesn't mean it can't be done.
Kevin Sep 20th 2010 10:17PM
Ah.... perhaps reason number 2?
Yeah, I know, all people who work for wages are evil and hate you...
Kevin
DJ Sep 20th 2010 7:54PM
Do your readers know that flight attendants are not paid until the brakes on the plane are unlocked and the plane is ready to move back from the jetway. This I know is the policy with one airline. I would be interested to know if all airlines have the same policy.
Jenny09 Sep 21st 2010 1:27PM
Yes DJ that is correct we don't start getting paid until the the parking break is released. I know all of the airlines that i interviewed with do this and the airline i work for now does the same thing. I've heard from some FAs that some airlines that start pay from times the wheels go up until the wheels go down.
Marsha Sep 26th 2010 2:53AM
Wait a minute...so all of the assisting travelers getting their bags into the overhead compartments, etc. etc. that happens during predeparture, flight attendants don't get paid for that? How is that right?
Vegas Flygirl Oct 15th 2010 4:45AM
why is it when a flight attendant happens to voice his/her opinion about....whatever...it is always viewed as "FA hate their jobs, get a different one" attitude - seriously people? I love my job, like any other job - people piss you off sometime and so we vent - don't want to read about FA venting - here's an idea - READ DIFFERENT BLOG!!
Unexpected Traveller Sep 24th 2010 9:40AM
Another reason to avoid serving drinks pre-departure is the story that I witnessed: http://wp.me/ppqxP-lS
Harry Hurt Sep 25th 2010 3:02PM
Don't serve drinks to the passengers. Instead, entertain the passengers by serving drinks to the pilots, then sit back and watch the fun.
Kent Sep 30th 2010 5:25PM
Isn't it also a pain to serve predeparture beverages, while the coach passengers are boarding?
If a 757 is boarded through 2L, then serving beverages is easy. But if boading is through 1L, then trying to serve 22 passengers while another 166 passengers are trapsing through the forward cabin presents all sorts of problems.
Byron Haugh Oct 5th 2010 2:28PM
Gee........ When will FA's understand that they are, in effect, making excuses for their employers?? They seem to admit that they are understaffed at certain points during the entire flight process.
That is not the passengers' fault - it is the fault of the company they keep working for. If they feel any frustration about any of this, do NOT take it out on the travelers - the ones paying their salaries. They should either quit or convince their employer to provide adequate staff in order to take care of the passengers. A happy passenger may be a repeat customer. An unhappy passenger may seek a different airline next time.
Further, just because an FA works for an airline is no reason to believe they know anything about the financial operations of their employer. This comment goes to the common refrain "we have to charge for this or that in order to make money". That is like a clerk at a hotel explaining why the hotel can't offer them a reduced rate. What does the clerk at a hotel know about "break even" rates for hotel rooms, etc., etc. Have they any background in financial analysis of the industry they work for. They only repeat some company line they have heard somewhere.
FA's may be the employees the passengers come in contact with, but they don't know a great deal about the financial functioning of their employer.
FA's receive some training in safety by the airlines. That is their primary responsibility. The airlines should consider putting lesser-paid employees on as "hosts or hostess's" to improve customer satisfaction on their airline...
galley girl Oct 6th 2010 3:48AM
for those of you that feel the need for a cocktail before departure, may i suggest rehab.....and yes we help you with your luggage, because it can take forever for you to figure out that the bag you brought onboard doesn't fit ( well it fit on the last flight )....we like to get where ever we're taking you, so we can sleep too...and as far as telling the company that we need adequate staff, that's like listening to a passenger telling their 2 yr old to quit crying, doesn't quite work in the real world...and at times it's hard to take the public seriously, have you seen how people dress or not dress to fly, in the last week i've seen on 2 separate flights grown women in fluffy bedroom slippers! and we were crossing state lines.. how confusing is it to fasten a seatbelt, but still we have to show the people who pay our salaries how to do it.....and lets talk dough, stocks taking a dive, bankrupcy, lost pensions, and then the CEO walks away with 49 mil. after all that...i would say we get a little bit more than SOME safety training, next time your in line at the grocery store ask the checker the last time they used an AED or did CPR or clean up puke because someone drank just a little too much in the check out line.. buh bye
Byron Haugh Oct 8th 2010 12:29AM
Wow!! Just as I thought! Flight attendants who don't like their jobs. That adds to the frustration of the traveling public and their disdain for airlines.
Like I said, the country had to pass an Act of Congress to get a "Passenger Bill of Rights". Why was that needed???????
If you don't like your job, get a different one.
Ghetto Nov 2nd 2010 10:20PM
Well Galley Girl, if grown women want to wear fluffy bedroom slippers during the flight who are you to say they can't? Perhaps these women like to be comfortable while they fly. If the only person bothered by this is you, then all I can say is "tough".
catterchick Nov 17th 2010 9:41PM
Listen here, bub. maybe some people are different but if they dress inappropriately, who are you to say someone can't complain??? HMMMMMMMM?!? thought so. now don't judge what galley girl has to say. who cares that she hates her job or that someone wore fuzzy bedroom slippers on a PUBLIC FLIGHT CROSSING THE STATE LINE? she does. so you just march your little fanny outa this article and if you don't have anything nice to say, don't say anything at all!!!
And don't even think about cussing me out because that would make you a child abuser. that's right, i'm 11!!!
Ghetto Nov 18th 2010 5:31PM
Listen here, catterchick:
The point of the comment was wearing pink slippers on a flight is most likely not inappropriate. Who is the pink slipper wearer hurting? Is she causing a disturbance? Are her slippers revealing more of her body that they should? As a mater of fact, according to Galley Girl's comments the other offense those slippers seemed to cause was Galley Girl's sense of fashion.
Also, feel free to re-read my comment. I think you'll find that I never once said that anybody couldn't complain. It was Galley Girl who didn't have something nice to say (the pink slippers, remember?), so I think my little fanny ill stay put, thank you very much.
PS. Me cussing you out on the internet wouldn't be child abuse. At the very least it would have to be an in person cussing out.