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Ask Gadling: You left something on the airplane
It's not a good feeling, walking toward baggage claim or a connecting flight, and realizing you forgot an item on the plane. Especially if it's something valuable, like a brand-new digital camera (not that that happened to me). Okay, it did. I flew Varig into Sao Paulo, and deplaned to catch a connection to Rio. I was halfway to the gate when I realized the camera was missing. I'd removed it from my carry-on to review my pictures mid-flight, and, because I was cracked out on Xanax to quell my aviophobia, forgotten to tuck it back into my bag.Since I don't speak Portuguese, it was difficult to explain to airport personnel what had happened, and ask if I could retrieve said camera. I also had a flight to catch, so time was of the essence. I never imagined I would actually be allowed to re-board, due to security measures. Here's the scary part: the Varig personnel just waved me back onto the empty plane, and let me rip my row apart. I found the camera, made my Rio flight, and vowed never to Xanax and unpack again.
My being allowed back on a plane-unattended, no less-was a freak occurrence. Says flight attendant/Gadling contributor Heather Poole, "Most gate agents/airline personnel can't help, unless you've JUST walked off the flight."
What to do if you've left an item on the plane after you've walked away from the gate
Immediately check with the airline's "airport/terminal lost and found"; that's where most stuff ends up. Poole says that a passenger's lost fake tooth once made its way to lost and found.
Realize that policies will vary depending upon the carrier, type of aircraft, and where you happen to be, destination-wise.
Try not to appear frantic or act demanding. You don't want to arouse suspicions, or piss anyone off. Just calmly state the problem, while making it clear the item is of value.
If you don't speak the language, hopefully you have a phrasebook handy. I keep a list of emergency phrases to cover my butt in situations like this, so I have them at my immediate disposal. I write them on the inside cover of my phrase book. Lonely Planet also has excellent phrasebooks that contain sentences like "Help, I've lost my...." Sign language, as I discovered in Brazil, also works well in a left-item scenario.
Leave your name and contact information, as well as where you'll be during your visit (if this pertains) with lost and found personnel, or any gate agents/airline personnel you personally speak to. Also get the name and phone number of the person you speak to at lost and found, so you can follow-up, if necessary.
How can I minimize the chances of leaving an item on the plane, or losing it permanently?
- Unpacking your carry-on, or fiddling with devices while under the influence is a recipe for lost valuables. If you're flying solo, tape a Post-it note to the seat back in front of you, reminding yourself to to collect everything before deplaning. Sure, you'll look like an anal-retentive freak. But who cares, as long as you leave with all of your belongings?
- Don't stuff valuables in the seat back pocket, especially if under the influence. I always try to keep everything contained to my carry-on, which I stow beneath the seat in front of me. If you normally stash in overhead, keep a compact, reusable shopping bag on you (some have small clips so you can attach to your belt loop). You can put whatever you might need in-flight inside it, thus minimizing the chances of items going astray or falling into the maw of the seat back pocket.

- Always ID tag carry-on valuables like cell phones, iPod's, cameras, etc.. I use stick-on address labels; if you don't want the whole world to know where you live, just put a cell phone number and email.
- Even if you didn't unpack anything in-flight, do a sweep of your seat and floor before deplaning. I've had items fall out of not-fully zipped, or elasticized pockets on my carry-on.
While researching this piece, I quickly discovered that many airlines don't have a general number for lost and found. Most require you to fill out an online form, or report missing items in person at the destination airport.
United: 1-800-221-6903.
American Airlines: If I may put my two cents in (and I will), AA has the most idiotic lost and found/customer service policy. There is no general number, so you must "call the Lost and Found office of the specific airport to or from which you were traveling." Which is awesome, because none of these offices are open 24 hours. When I called the Delayed Baggage number to explain who I was and what I was writing about, and if they could provide me with a general number to assist readers, I was told, "You can send a written letter to customer relations." Thanks, AA. You rock.
Delta: Click here to report your missing item.
Continental: Click here to report your missing item.
Southwest: Report missing item in person within four hours at your destination.
Jet Blue: "Articles found onboard an aircraft will be placed in the JetBlue lost and found area of the destination city. You may call the JetBlue Baggage Service office at the airport to inquire about your lost item."
Alaska: 1-800-25-7522, say "More options," then "Baggage information."
Frontier: Click here to report your missing item.
Virgin America: Contact one of these lost and found offices.
If you leave any item at any TSA security check, call 1-866-289-9673.
Filed under: Business, South America, Brazil, Airlines, Transportation, Airports, Budget Travel, Women's Travel, Luxury Travel, Travel Security













Reader Comments (Page 1 of 1)
Patricia Aug 23rd 2010 11:36AM
My Nephew and I flew Air Eva from Montreal to Bangkok (Montreal -> Vancouver -> Taipei -> Bangkok) in March/April of this year. Once we arrived in Bangkok he realized he didn't have his phone. The last time he remembered using it was after the plane took off in Vancouver. Several times during our trip he attempted to contact Air Eva but couldn't find a phone number. On our return three weeks later we had a two hour layover in Taipei so he went to the service desk and asked if anything had been found on such and such flight on such and such day. Lo and behold they had it. It was actually found on the floor several rows behind where we were sitting.
He dodged the bullet on that one...
CHARLOTTE Aug 23rd 2010 8:15PM
I filled out form for item left on a Delta plane 3 times but so far no response from airlines I called lost and found and just had one computer transfer me to another computer I tried online chat and was told there is no way to actually speak to a human
I am not a happy camper....
Bill Aug 23rd 2010 9:54PM
I was traveling with a friend, who discovered , on our way out of Amsterdam's Schiphol airport, that he had left his "Epi- pen" on the plane. Unbelievably, I talked by way backward through customs and security to the gate... but the plane was already gone. This was post 9-11. I still can't believe I got back into the gates !! The epi pen showed up in it's case at the lost and found later .
kari Aug 23rd 2010 10:13PM
if you leave your stuff on a plane your just screwed. my husband and myself both worked for the airline industry for many years. the gate attendants and flight crew have waiting lists for items... example: you leave your ipod on the plane... the next person on the list gets it... its never returned or even mentioned if the passenger might still be standing within feet of the gate. its awful, this is the world we live in, don't take anything with you that you deem valuable.
Moe Aug 23rd 2010 10:27PM
If you are overseas you may see it again, if you left it in the US kiss it goodbye! That is my experience. Now in Mombasa expect to loose anything easily looted, they xray before you go in the terminal. That way everyone knows if you have anything of value inside and they are good at stuffing bags so when you inspect your bags on the tarmac before boarding everything will look correct. They do not allow you to open or touch, only look and identify! Just do not travel with anything you don't want to loose!
Megan Aug 24th 2010 12:39AM
I'm not buying this. Same thing happend to my husband w/our camera. The last one off, He immediately went back to look and it was gone - never to be found. Fishy!
Hayley Aug 26th 2010 12:51AM
Please have faith in human nature. I left my handbag on a flight from Hong Kong to Zurich. We had travelled from Sydney with a 2 year old in tow, and were in transit to Birmingham. I realised after changing terminals and wanted to buy duty free. I went immediately to the help desk who contacted the plane. They found my bag in the overhead locker, yet didn't have time to get it to me before our next plane departed. Swiss Air agreed to get it to Birmingham airport on that evenings flight. The following day, I rang the airport, they had my bag and had it couried to me for 25pounds. It was Christmas Eve & all my belongings were there, even the cash & the camera. :-) I was VERY lucky!