Galley Gossip: Flight attendant fights with a passenger, escapes down the emergency slide and then drives home

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Pet Peeve #10 - when ex-flight attendants who have NO IDEA what the job is like now harshly judge flight attendants today.

You're comparing apples to oranges. While I have no problem with people complaining about flight attendants, there are bad ones out there, comparing us to those who worked during the "good old days" of travel when the layovers were long (not 8-10 hours) and the planes were rarely packed full and flights were staffed with more than just minimum crew and all you had to do was work 70 hours (not 90+) to make ends meet is just rude.

8-30-2010 @ 2:24PM

in_the_winners_circle said...

I work in a service industry as well and while I am blessed to serve many very nice and polite people there are others who go ABCR (above and beyond the call of rudness). Some people feel that just because I work in a service industry that they can be rude to me. I can't tell you how many times I walk through the hotel greeting guests only to be ignored or blown off. I just smile though and go on my merry way.

People have less respect these days and they tear up our lobby and leave trash all over the place and some even complain just to get something for free. Because they know that they can.

These are desperate and dangerous times these days. Who would have ever thought twice about terrorists on airlines flying within the continental United States in 1985? These days things are different and a bit scary.

Negative behavior is re-inforcerd by reward nowadays.

8-10-2010 @ 6:27PM

Ljbad4life said...

posting like that heather just solidifies my belief that flight attendants are over entitled and self absorbed. Don't like the job? quit! After working years in many different industries, retail, service and TSA, I've been cursed at, yell at and hit. Did I react like that? No..... why? it's called class, try getting some.

I 100% agree with jeanette!

Trust me, if the FA went to the pilot and said he been assaulted by a passenger, the pilot would have returned to the gate and got the guy arrested!

8-11-2010 @ 12:41AM

Jeanette said...

Heather, I think if you'll read my post again, that's exactly what I said - that I haven't walked in the shoes of today's f/a and that crew used to have more tools at their disposal to make customers happy. But thanks for reinforcing my point with your snarky post. Doesn't matter if it was twenty years ago or two weeks ago, standards for customer service are the same and it's a shame that people will look for any excuse (full flights, shorter layovers) to justify not delivering quality service. It's their job.

**noticed that you deleted my first response** Apparently this blog only accepts comments that agree with you?

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