I agree with the above poster. I have worked 3rd shift at a hotel for a total of 10 years. Although we admittedly do have downtime and can sometimes give that individualized attention it is not always the case. We are a full service hotel but do not have a full staff at night. The reservations department is closed. The restaurant is closed. The sales department is closed. Housekeeping is closed. There is no operator or concierge. So the two people at the front desk do it all. Many a night I have had to put someone on hold 3-4 times to answer other lines, deal with drunken guests, provide personal wake-up calls, call for valet cars to be pulled from the garage, etc. Not to mention that we don't always have all of the information you need. Especially if you're calling about an event a week or later in the future. If you're calling a large, full-service hotel it's better to call during the day when your call can be directed to the exact department to handle your need.

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