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Call at night for the most personalized service - Hotel tip
If you're a night owl, and have a lot of questions about your upcoming hotel stay, the best time to call the hotel for details is around midnight. Because the hotel is likely to be less busy during these times, you will likely receive more focused service. This may also a great time to ask questions about the surrounding city.
[Photo: Flickr | StephenMitchell]
Filed under: Hotels and Accommodations
Reader Comments (Page 1 of 1)
Francisco May 29th 2011 9:01AM
Not always true... i worked Graveyard shift in many hotels.!!! if you know that the hotel is a full service hotel, you might have the experience..but if is a smaller hotel, many times the person running night audit is in charge of many things and multitasking is a must!!!
Rebecca Jun 16th 2011 5:32AM
I agree with the above poster. I have worked 3rd shift at a hotel for a total of 10 years. Although we admittedly do have downtime and can sometimes give that individualized attention it is not always the case. We are a full service hotel but do not have a full staff at night. The reservations department is closed. The restaurant is closed. The sales department is closed. Housekeeping is closed. There is no operator or concierge. So the two people at the front desk do it all. Many a night I have had to put someone on hold 3-4 times to answer other lines, deal with drunken guests, provide personal wake-up calls, call for valet cars to be pulled from the garage, etc. Not to mention that we don't always have all of the information you need. Especially if you're calling about an event a week or later in the future. If you're calling a large, full-service hotel it's better to call during the day when your call can be directed to the exact department to handle your need.