there is a policy for disruptive passengers. You dont get arrested for complaining over a sandwich. If the sandwich is in a bad state, you'd get your money back, or you could have something of the same price instead (maybe another sandwich!), it's that simple. But, seriously, of course you wont get any money back only because you didnt like your sandwich. But you dont get arrested over that either.

Having a passenger arrested means lots of stress, paperwork and delays for the airline staff, it's not something you do just because you feel like it. The article only tells the point of view of the passenger, which is not really explaining anything. The reason for him being arrested is not the sandwich complaint, it's something else. For example, if he lacked respect to the cabin crew, which I can assume over the fact that he was arrested, then that's a different story. In the end, the cabin crew has the last word over safety related issues in the aircraft, they are trained for that and passengers are legally bounded to obey certain rules, you know there are things that you cannot say and you cannot do in an aircraft. Having a disruptive passenger on board really compromises the safety of all passengers and the safety of the cabin crew themselves, consider we are talking about a enclosed environment at 37000 feet. There is no room for a bad behaviour there.

But, once again, cabin crew dont get people arrested for no good reason.

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