Travelocity announces the launch of Top Secret Hotels

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I booked a "top secret" hotel via Travelocity for a 2-night end-of March stay for an event I will be attending at another hotel within the same city. The rating shown was 3.5 out of 5; however, only after booking it could I view actual customer reviews, which 20 out of 45 would NOT recommend staying at this facility (and definitely would have changed my mind about booking it). The rate shown was $21 less per night (pre-tax) than what the event hotel offered; however, only after booking did I see I would also be charged $10/night "Resort Service Fee" by the hotel itself. Had I realized that, I would have stayed at the event hotel. Also, the hotels are 12.5 miles apart & it will take 20 minutes to commute between the two. I will NEVER use Travelocity again, nor would I recommend it to anyone else.

3-24-2010 @ 5:52PM

Melanie Nayer said...

Unhappy Customer - do you mind sharing what parameters you used to book the hotel, the hotel where the event is, and the hotel Travelocity has you staying? Also, you would have been charged the $10 resort fee at any hotel (it's pretty standard now).

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