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Galley Gossip: Emotional support animals, sock monkeys & pets on planes

Emotional support service animals are service animals that provide emotional support to an individual with a mental health related disability. On most airlines, documentation must be provided 48 hours before departure to permit emotional support animals to travel in the passenger cabin.
I'm all for emotional support animals on board when it comes to calming passengers who suffer from anxiety. What I have a problem with are passengers who bring their pets on board and then claim they are service animals in order to keep them on their laps. Don't get me wrong, I like animals. I really do. I have one at home. His name is Gatsby and he's a seventeen pound Maine Coon cat. But not everyone on the airplane gets excited about sitting next to the passenger who has a dog wearing a dress on their lap. A lot of people are allergic to pet dander, so it's my job to remind passengers that their pets must remain inside their carriers during a flight. The only pets that are allowed out of the carrier (on my airline) are celebrity animals (for real) and service animals. That's it. Case closed.
While doing a little research, I came across an interesting bit of information. "Did you know there are horses that are considered emotional support service animals?" I asked my mother who is also a flight attendant for the same airline I work for.
"Not horses. Small ponies," she corrected. Before I could even comment, my mother who was now laughing said, "Hey, I have an idea. Why don't you call a couple airlines and tell them you'd like to bring a small horse on board in main cabin. See what they say."
Yeah. Okay. Maybe later.
Recently during boarding on a flight from San Francisco to Chicago, I walked into the first class cabin and spotted something I could not believe. On top of a tiny petite woman sat the largest emotional support lap dog I'd ever seen. Shaggy and well-behaved, he was almost as big as the owner who did not have the proper paperwork to prove that the dog was in fact allowed out of its carrier. Oh sure the dog was cute, but half the cabin claimed to be allergic to it and no one wanted to sit by it. Finally, when it became apparent that we weren't going to depart until the situation had been sorted out, a man reluctantly agreed to sit by the oversized, but very sweet, dog. Eventually an agent appeared who confirmed he had seen the dog's paperwork, and then quickly he shut the aircraft door and waved goodbye.
Later on during the flight I pulled the beverage cart to the front of the cabin, and as I passed by a passenger, an adult man sitting in an aisle seat, I couldn't help but notice a very large sock monkey he cradled in his arms. O-kay, I thought to myself. Then I wondered if maybe, just maybe, it was an emotional support sock monkey. Hey, ya never know. Finally when I got to his seat, I smiled, asked what he'd like to drink, and then tried to make small talk. "Cute monkey," I said, because it was kind of cute. It wore a flannel shirt, corduroy pants, and wire rim glasses just like the passenger. "He looks like you."
The passenger held up the monkey and giggled, but it wasn't a crazy giggle, not a I'm-a-grown-man-cradling-a-sock-monkey kind of giggle. It was just a regular old laugh. Still, I wanted to know more, so I asked, "Did you make his clothes?"
"She did," he said, nodding to the woman sitting in the middle seat who was now looking at me and smiling brightly.
Back in the galley I told the crew about the man with the monkey, and as I did so I cradled my own imaginary monkey that I unknowingly began to pet. This alerted a few of my coworkers who exclaimed, "He's petting it!"
"No!" I dropped the imaginary monkey on the floor.
"Just tell me he's not spanking it?" asked the joker in our group.
I laughed. "He's just holding it."
"That's okay," said my colleague who then went on to tell me about the time she asked a passenger to put her cat back in its carrier, only to find out that the cat wasn't real. It was stuffed. "It was breathing," she exclaimed. "I kid you not, its little tummy went up and down."
"A stuffed animal that breathes!" I asked. She nodded. I had never heard of such a thing.
As we pulled the pickup cart back up the aisle, I noticed the passenger with the monkey was not in his seat. I assumed he'd gone to the lav. What I found in his place surprised me. A big yellow banana sat straight up in the chair, right beside the monkey, and both had been buckled in tightly, which was good, I guess, considering the fasten seat belt sign was on.
When I told I told a friend about the monkey man, he seemed intrigued. Then he asked, "Do ya think if I dress it up I can bring an emotional support case of beer on board my next flight?"
Uh, no.
Of course just when you think you've seen it all, something else happens. Take for instance the time I came upon a passenger and his fluffy little dog standing in line to use the lavatory. "Sir, I'm sorry, but your dog can't be out of its carrier," I told him.
"He has to use the bathroom." It was said matter of fact.
"Oh. Okay," I said, and then slowly walked away thinking, bathroom? How?
"Oh my goodness, how cute!" I heard a coworker shriek. I spun around and saw my coworker down on one knee petting the dog. When she stood up, she said, "He's so adorable, but he needs to be in a carrier."
Again, matter of fact, the passenger said, "He has to use the bathroom."
"Oh. Okay," she said, as if what he had just said were the most logical thing in the world. The two of us locked eyes and didn't say a word.
When the man and the dog entered the lavatory, we, the crew, discussed the situation. None of us had a clue as to how the tiny dog could possibly use the toilet, so we weren't exactly sure what to do. Finally I decided to take matters into my own hands and just ask. I was curious. We all were. When the two suspects exited the lav and returned to their seats, I followed. Turns out the passenger placed a special "wee wee" pad on the lavatory floor that he discarded after it was used.
"Oh. Okay," I said, as if it all made perfect sense. Immediately I returned to the galley to report what I had learned and to discuss if that was...well...even allowed on board. I mean...well....forget it...just remember this story next time you go into the lav without your shoes on.
Now say hello to Shebang, a celebrity dog I've never met...
Photos courtesy of Miss Chienand Angie Hanshaw

Filed under: Airlines, Galley Gossip












Reader Comments (Page 2 of 2)
Unexpected Traveller Feb 28th 2010 5:48AM
If I tried to take my pet on board, I'd be worried that I'd get a repeat of this instance: http://unexpectedtraveller.wordpress.com/2009/10/22/honest-feelings/
The Unexpected Traveller
Marie Mar 1st 2010 8:16AM
I second Jaqson. If pet owners had faith in an airline's ability to safely transport their pets, this would be less of an issue. As it stands now, there have been many stories of pets getting loose/lost, dying from heat/cold, and otherwise being seriously deprived. It's very hard to trust that your beloved pet will be safe on the other side of the trip when they are going into the cargo hold.
frank96 Mar 1st 2010 12:25PM
While the discussion is mostly about support animals, I have an amusing story about pets, inflight.
I was working a full flight into Newark one afternoon. Serving drinks. I positioned the cart in front of a small child with her parents. I'd say she was about 10 years old. All of the sudden, she thrusts a BIG TURTLE into my face. I'm surprised, but say, "you brought your pet with you today?" More surprised, she says, "NO, I found it on the floor". I'm thinking, really??????? So, I carefully take the turtle by the shell, legs flailing as I walk up the aisle. I pick up the PA system and begin to laugh, "Ladies and Gentlemen, LOOK UP HERE", as I hold up the turtle for the entire cabin to see. I announce, "Anyone lose a turtle?" Everyone starts to laugh. But.....................FOUR ROWS up from the little girl, a young traveler pushes his call bell...........and everyone laughs again. Apparently, the turtle had gotten out of his carry-on, traveled four rows back inflight until the little girl discovered him on the floor.
Amazing, huh?
But, just another day in the skies. ::::smile::::
frank96 Mar 1st 2010 12:59PM
I followed these blogs for many months, Pets that have been lost. Two by the airlines that was NEVER FOUND. :::frown:::
http://www.helpfindjeddah.com/
http://www.helpfindrocky.blogspot.com/
and the whippet dog that was LOST at JFK about 5 years ago. I personally saw posters around New York City for that dog. Sadly, that dog was never found. Either was Jeddah, above.
sbnglla Mar 1st 2010 3:50PM
The inconsiderate, thoughtless, cheap and selfish people bringing their FAKE support animals are the same folks that park in disabled parking spaces illegally. Airlines have a limited number of 'pets' that can be accepted in-cabin and are now displacing those with needs. Airlines ARE allowed by law to ask for documentation etc. So, when does a 'mentally ill' teenager have to bring her chihuhuahua onboard in it's Juicy bag armed with a note from her father's friend that happens to be a doctor? Give me a break! There should be a HUGE fine for those that lie and they should forever be placed on the no fly list along with their designer dog. I personally am going to campaign against these folks, and as a airline agent am going to document their names and turn them over to the proper agencies.
Smithcat Mar 1st 2010 6:24PM
Airlines are only allowed to ask those who have ESA's and Psychological Service animals (PSA's) for documentation.
A disabled person with a legitimate service dog does not have to provide any sort of paperwork, documentation, or "ID" for the boarding of the animal when the service animal accompanies them onflight. All of the preparations for air travel with a service animal should have been done prior to arrival at the air terminal; most all disabled handlers with legitimate service animals know this.
Tria Mar 4th 2010 1:23PM
Smithcat, to clarify, are you stating that a person with a mental health related disability isn't truly disabled?
I do agree that as the ACAA rules are currently stated, an ESA and a PSA have been lumped into the same category by the DOT, even though the ESA doesn't have to have any training, and a PSA has to be trained in work or tasks to mitigate the handlers disability, the same as a service animal for any other type of disability.
A PSD is quite legitimate and there are sample lists of tasks.
The Psychiatric Service Dog Society (www.psychdog.org)
http://www.psychdog.org/tasks.html
The International Association of Assistance Dog Partners (www.iaadp.org)
http://www.iaadp.org/psd_tasks.html
Stella Mar 18th 2010 7:48PM
I have an ESA and I think it's unfortunate that people abuse the system when some people really need their animals. I fly with my dog regularly, but because my condition isn't related to flying, I don't feel the need to take her out and disrupt other passengers, so she stays in her carrier under the seat. The same goes for any place I go with my ESA, I do everything in my power to make sure she isn't bothering anyone and if possible, that her presence goes unknown. I'm lucky she's small, well trained, and silent so I can do this, but I always keep her city issued service tags with me at all times just in case and I don't think having the tags gives me a right to be a nuisance.
That being said, who are you to judge anyone in regards to their ESA? My ESA is a small dog and although I do not own a Juicy bag, if I did, would I deserved to be reported just for that alone?
sbnglla Mar 19th 2010 12:09PM
Stella - My concern is for people such as yourself. The other day there was a girl in line (I was a passenger this time) and she had her yorkie in hand. The woman behind me says to her, "Oh are you taking your 'service' dog on board?" She laughs and says yes, my dog can dial 911 ha-ha-ha. Then the lady says what else can it do? and the girl continued to laugh. Now if you were on this flight needing your esa dog, there is a limitation as to how many pets can be boarded in-cabin. Would it be fair for you to have to take an alternate flight because you checked in after her? Is is fair for those who were honest about their personal pets and paid the in-cabin fee?
Believe me, Stella, it is VERY obvious when an ESA person boards versus the non-ESA. The ESA person has proper documentation, tags, etc., but who am I to kick the non-ESA passenger off the flight to accommodate you that should be on the flight? It is not allowed. This is my concern because the airline regulations should be more standardized to protect the disabled/ESA passenger versus those that are taking advantage of the system and could give a damn about you.