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Galley Gossip: Emotional support animals, sock monkeys & pets on planes

Emotional support service animals are service animals that provide emotional support to an individual with a mental health related disability. On most airlines, documentation must be provided 48 hours before departure to permit emotional support animals to travel in the passenger cabin.
I'm all for emotional support animals on board when it comes to calming passengers who suffer from anxiety. What I have a problem with are passengers who bring their pets on board and then claim they are service animals in order to keep them on their laps. Don't get me wrong, I like animals. I really do. I have one at home. His name is Gatsby and he's a seventeen pound Maine Coon cat. But not everyone on the airplane gets excited about sitting next to the passenger who has a dog wearing a dress on their lap. A lot of people are allergic to pet dander, so it's my job to remind passengers that their pets must remain inside their carriers during a flight. The only pets that are allowed out of the carrier (on my airline) are celebrity animals (for real) and service animals. That's it. Case closed.
While doing a little research, I came across an interesting bit of information. "Did you know there are horses that are considered emotional support service animals?" I asked my mother who is also a flight attendant for the same airline I work for.
"Not horses. Small ponies," she corrected. Before I could even comment, my mother who was now laughing said, "Hey, I have an idea. Why don't you call a couple airlines and tell them you'd like to bring a small horse on board in main cabin. See what they say."
Yeah. Okay. Maybe later.
Recently during boarding on a flight from San Francisco to Chicago, I walked into the first class cabin and spotted something I could not believe. On top of a tiny petite woman sat the largest emotional support lap dog I'd ever seen. Shaggy and well-behaved, he was almost as big as the owner who did not have the proper paperwork to prove that the dog was in fact allowed out of its carrier. Oh sure the dog was cute, but half the cabin claimed to be allergic to it and no one wanted to sit by it. Finally, when it became apparent that we weren't going to depart until the situation had been sorted out, a man reluctantly agreed to sit by the oversized, but very sweet, dog. Eventually an agent appeared who confirmed he had seen the dog's paperwork, and then quickly he shut the aircraft door and waved goodbye.
Later on during the flight I pulled the beverage cart to the front of the cabin, and as I passed by a passenger, an adult man sitting in an aisle seat, I couldn't help but notice a very large sock monkey he cradled in his arms. O-kay, I thought to myself. Then I wondered if maybe, just maybe, it was an emotional support sock monkey. Hey, ya never know. Finally when I got to his seat, I smiled, asked what he'd like to drink, and then tried to make small talk. "Cute monkey," I said, because it was kind of cute. It wore a flannel shirt, corduroy pants, and wire rim glasses just like the passenger. "He looks like you."
The passenger held up the monkey and giggled, but it wasn't a crazy giggle, not a I'm-a-grown-man-cradling-a-sock-monkey kind of giggle. It was just a regular old laugh. Still, I wanted to know more, so I asked, "Did you make his clothes?"
"She did," he said, nodding to the woman sitting in the middle seat who was now looking at me and smiling brightly.
Back in the galley I told the crew about the man with the monkey, and as I did so I cradled my own imaginary monkey that I unknowingly began to pet. This alerted a few of my coworkers who exclaimed, "He's petting it!"
"No!" I dropped the imaginary monkey on the floor.
"Just tell me he's not spanking it?" asked the joker in our group.
I laughed. "He's just holding it."
"That's okay," said my colleague who then went on to tell me about the time she asked a passenger to put her cat back in its carrier, only to find out that the cat wasn't real. It was stuffed. "It was breathing," she exclaimed. "I kid you not, its little tummy went up and down."
"A stuffed animal that breathes!" I asked. She nodded. I had never heard of such a thing.
As we pulled the pickup cart back up the aisle, I noticed the passenger with the monkey was not in his seat. I assumed he'd gone to the lav. What I found in his place surprised me. A big yellow banana sat straight up in the chair, right beside the monkey, and both had been buckled in tightly, which was good, I guess, considering the fasten seat belt sign was on.
When I told I told a friend about the monkey man, he seemed intrigued. Then he asked, "Do ya think if I dress it up I can bring an emotional support case of beer on board my next flight?"
Uh, no.
Of course just when you think you've seen it all, something else happens. Take for instance the time I came upon a passenger and his fluffy little dog standing in line to use the lavatory. "Sir, I'm sorry, but your dog can't be out of its carrier," I told him.
"He has to use the bathroom." It was said matter of fact.
"Oh. Okay," I said, and then slowly walked away thinking, bathroom? How?
"Oh my goodness, how cute!" I heard a coworker shriek. I spun around and saw my coworker down on one knee petting the dog. When she stood up, she said, "He's so adorable, but he needs to be in a carrier."
Again, matter of fact, the passenger said, "He has to use the bathroom."
"Oh. Okay," she said, as if what he had just said were the most logical thing in the world. The two of us locked eyes and didn't say a word.
When the man and the dog entered the lavatory, we, the crew, discussed the situation. None of us had a clue as to how the tiny dog could possibly use the toilet, so we weren't exactly sure what to do. Finally I decided to take matters into my own hands and just ask. I was curious. We all were. When the two suspects exited the lav and returned to their seats, I followed. Turns out the passenger placed a special "wee wee" pad on the lavatory floor that he discarded after it was used.
"Oh. Okay," I said, as if it all made perfect sense. Immediately I returned to the galley to report what I had learned and to discuss if that was...well...even allowed on board. I mean...well....forget it...just remember this story next time you go into the lav without your shoes on.
Now say hello to Shebang, a celebrity dog I've never met...
Photos courtesy of Miss Chienand Angie Hanshaw

Filed under: Airlines, Galley Gossip













Reader Comments (Page 1 of 2)
Julie Feb 25th 2010 11:20AM
"The passenger held up the monkey and giggled, but it wasn't a crazy giggle, not a I'm-a-grown-man-cradling-a-sock-monkey kind of giggle."
I laughed out loud. Also, after watching the video for Shebang's flight I'm wondering just how much it costs for "celebrity pet status" that Shebang's owner got Animal Planet to pay for. Have you ever heard?
Marianne Moore Feb 26th 2010 9:33AM
Are you crazy? Make dog stay in carrier under seat. There is no room in a carrier that fits under the seat for anything larger than a hamster. I sat next to a woman who had a small dog in a carrier under the seat and this poor animal was stuffed in this carrier &could barely move. I told her to take the dog out and that I didn't mind if the dog sat on her lap. In fact I would hold it on my lap if necessary. She was afraid to take it out and be repremanded or made to get off the plane. This is ridiculous. If one pays extra to bring the dog on it should not be forced to travel in an inhumane way. I have sat next to badly behaved &/or screaming children & no one makes them stay in a carrier under the seat. I'll opt to sit next to
a dog etc., any day.
laceyma Feb 27th 2010 5:23PM
I agree Marianne More, Have you read this whole thing, not including the sock puppet, {I have no comment on him, to each their own, even a pet with no heartbeat is fairgame apparently}. This is all too classic, non dog persons making fun of dog persons, this is such a sore subject that non dog persons are having a ball making fun. "Locking eyes and not saying a word...." Classic jerks. No doubt the eyebrows were raised as well. Truth is they wouldn't have a CLUE how to train a dog to go potty on a wee wee pad. They are no doubt enveloped in the undercover flight attendant world that the unconditional love of a pet would never have occured to them. "One in each city." The best part is that celebrity pets and service animals are permitted, the service animlas cannot be turned away, celebrity pets are just that, celebrity pets and have no special service except that their owners make a gazillion dollars, which proves all this is just about money. So, money makes a celebrity pets' dander null and void in the allergic to dogs dept. And the service dogs have to be allowed or the airline would get sued to the next millenium, but, if I want to bring my dog that has a CGC from AKC, an agility title and obedience trained, I cannot because....wait......why? I'm not a celebrity........... Ok, now I get it. Good thing I don't travel. I was on an airplane twice, when I went to Ireland and when I returned two years later. Make a seperate section for pets and their people. Passengers without pets can opt to sit there. No jerks allowed!!!!!!! Passengers or STAFF!!!!!!
Heather Poole Feb 25th 2010 5:39PM
Marianne,
I know how you feel. In fact, I feel the same way. BUT...you can't please everyone in life - especially on an airplane. We're all stuck in a confined tube for hours on end and oeople do suffer allergies. On my last flight it was the flight attendant (who did not complain once) that battled the itchy watering eyes. She couldn't stop sneezing. It's not easy serving people when you're sneezing and no one wants to be served by a sneezer, so you see the problem, right? It is my job to enforce the rules. If someone complains, I have to do something about the problem. On another note, some people make "the problem" a lot more obvious than others.
Smithcat Feb 25th 2010 9:31PM
Just as a point of clarification:
Emotional Support Animals (ESA's) are not legally defined as service animals, and should not be identified as such. The ADA makes no mention of ESA's other than to specifically state that animals that are solely for comfort or emotional support are not legally recognized as service animals and their handlers do not have public venue access with them.
The Air Carrier Access Act (ACAA) and the Fair Housing Act Amendments (FHAA) allow a person with an ESA to travel in the cabin of a common carrier airline and to live in "no-pets" housing, provided they have a notarized statement from their physician or psychologist which states the animal is beneficial to them. Neither Act allows people with ESA's public venue access, nor identifies ESA's as service dogs.
Just wanted to drop a note to clear things up.
Husband of Guide dog user and Guide dog puppy raiser, who is an ADA Compliance Mediator for a Center For Independent Living.
sbnglla Mar 1st 2010 4:00PM
We need to ban together and create a watchlist for those abusing the emotional support animal policy. There are too many passengers preying upon a policy that is to aid the disabled and are abusing it because they are too cheap to pay the in-cabin fee for their pet. This abuse needs to stop. I see it daily and it angers me. These folks don't care about anyone else but themselves. It is not an issue about pets having to go into cargo, it's an issue of payment.
Heather Poole Feb 25th 2010 10:14PM
Smithcat,
You are right. ESA are not considered service animals. I should have made that more clear. Thank you for pointing it out.
Heather
SkipidiDu Feb 26th 2010 12:12AM
I can understand this whole emotional support animal gossip! Being a flight attendant, sometimes I see these little animals come on board and I have to question the passenger to confirm that they're for emotional support. Sometimes it seems crazy to me seeing a completely normal looking passenger (what I mean by that is that they don't APPEAR to have anxiety to me) who apparently need to have a dog or cat on their lap the whole flight. (Although, there have been numerous occasions where a passenger has had an animal in it's carrier underneath the seat and keep secretly taking it out--I understand you want your pets out, but if they're not listed as ESA then it's a no go, and don't think we don't notice when you take it out! Unless you want each flight attendant telling you to put it back in the cage, I suggest you just keep it in and save yourself the embarrassment and hassle. Lol.) Somehow, when I come through the cabin serving drinks, these people are laughing with the person sitting next to them and having a grand old time. Once in a while you see them ordering drinks. I have to wonder if these animals are REALLY needed or, as you said, just an excuse to keep them at their side at all times. We are just lucky that reptiles aren't allowed to be emotional support animals, or arachnids :]
Jane Feb 28th 2010 12:54AM
You have your terms confused. Emotional Support Animals aren't Service Animals at all. They're well behaved pets for people with emotional difficulties. They don't have public access rights like Guide Dogs and Service Dogs, and they may not have public access training to the standard of a Service Dog, however they are allowed to fly providing the correct documentation is presented.
Psychiatric Service Animals are Service Animals for people with a psychiatric disability. These animals do have public access rights, and they're able to fly. Recently a new requirement for documentation has been put in place for people who use Psychiatric Service Animals and wish to fly with them.
When people start mixing the terms 'Emotional Support Animal' and 'Service Animal' up it can cause a lot of confusion for the public.
Smithcat Feb 26th 2010 6:25PM
A point of clarification:
The animal itself does not have access rights. Only the disabled handler has the right of access when accompanied by their properly trained and behaved service animal. An example: I cannot take my wifes Guide dog into the public venue with me simply because it is a service dog. The service animal and the disabled handler make the team by which the handler has legal right to access. The animal by itself or with someone other than their disabled partner cannot have rights to public venue access.
Thanks.
Jane Feb 26th 2010 10:01PM
That is correct :)
Jeanette Feb 26th 2010 5:32PM
Just a question - why do the airlines charge so much for a carry-on dog. They take up less space than carry-on baggage, if you take a dog they very strictly inforce the "personal item" - unlike everyone else who gets to bring huge "hold-alls" plus pocket book and back-pack - they don't get charged - what is the rationale?
Lorraine Feb 26th 2010 11:32PM
Are these emotional support animals paying for a ticket? On our last flight I not iced a woman walking on board with a dog on a leash and she told the flight attendant it was an emotional support dog but she wasn't asked for proof. I laughed and thought "I think I'll try that next time and see if I can get my little guy on free". I was flabbergasted when I saw about this on line and laughed again. My little 5 pounder pays $100 each way to fly (I let him use my AMEX card)!!! He quietly lies in his little carrier under the seat but I wish I could hold him and comfort him and me!!! People would stare at me when I took him in the "family rest rooms" in the airport with a "wee wee Pad" in hand. Now I stick it in my tote when I take him in but he stays put in his carrier on the plane. This article was so funny.
JaqSon Feb 26th 2010 8:58PM
About 8 years ago I moved from the west coast ti VA,, We had 2 small 10# dos.. The Airline made thew wife an I fly different flights even tho the dogs were in separate cages.. THis was fine till my stopover in Detroit w/ a short layover for another plane.. My dog was on a cart with several other animals in the hot sun AFTER an hour the other plane hadn't arrived an I cudn't get no one to check the animals... FINALLY got action when I followed an employee fron another servivce out and down an moved the critters to the stage for another 1 1/2 hour wait.. THE MANAGER finally showed up with armed guards an questioned me.. it came out OK but was ridiculuse that the stafff was so stupid... I wrote the airline but nver heard a werd... I Don't fly with the b****rds either any more !!!
Former "stew" Mar 5th 2010 3:47AM
Flew for Delta and I'll take pets over dirty, loud, drunken and uncouth passengers anytime!!! Give me a planeload of pets over people, PLEASE!
PalominoGal Feb 27th 2010 10:17AM
FYI : Miniature horses,not ponies,are being trained as service animals for the Blind,etc.The horses are trained to perform the same duties as a Guide Dog,they are about the same size & are housebroken.The reason for using the horses is that they live much longer than dogs & can give 20 years of service or more.They are incredibly sensitive animals & very well suited to this type of work.
Smithcat Feb 27th 2010 11:12AM
The revisions to the ADA will eliminate any animals other than canines for public venue access service work. The proposed revisions, which have been "on hold" since the new administration took office, are set to be implemented in June of this year. As far as I know, there are no provisions for "grandfathering" in any previously accepted service animals.
Disabled individuals may still use their non-canine service animals for at-home use, but will no longer have public venue access with them.
nestmission Feb 27th 2010 3:07PM
Who cares if a person brings a "sock-monkey" on board...it's not real. I would rather have someone pet this thing than be disruptive.
I agree with one other person on here, I would rather ride with a cat or dog that is well behaved than screaming bratty children. My daughter and I flew from Cairo to London and this mom and dad had a 4/5 year old girl. She screamed the whole flight and was just a brat, wouldn't do anything she was asked. It got so bad, that passangers were saying to throw her off the plane in mid air. What did her parents do? When people began to shout at them, they just laughed. They should have been thrown off in mid air.
My daughter is legally blind, and there are those that have these little miniture ponies as guide animals...they weigh less than over sized passengers. To the ones that thought it was funny that a man was taking his dog to the bathroom.....some dogs have been trained to pee and poop on command. I don't know how they do this but they do. I would rather for the dog to poop in the bathroom than to smell it in the cabin.I have been a breeder of Yorkshire Terriers for over 30 years and I love my dogs, but so far have never felt a need to take them on the plane with me....it is to much of a hassle.
ginita Feb 27th 2010 3:49PM
I do not understand why airlines always give you the "pet allergy" speech as a reason for having to keep the pet in the carrier at all times. You do realize those carriers are made to be extremely well-ventilated, right? Pet dander doesn't just stick around the vicinity of the pet. If pet allergies were such a huge issue, pets would not be allowed in the cabin at all, in or out of a carrier, unless it was sealed somehow. And the fact that SOME animals are allowed out (like ESAs) pretty much defeats that argument (unless all ESAs are some kind of hypoallergenic breed). I just think that when you give the passenger a reason why he has to keep his pet in a carrier v. on your lap, it should make sense. I understand they can't be running around, but if the person next to you doesn't mind, who cares?
anne Feb 27th 2010 6:11PM
Hmmmm, so only celebrities can have their pets running around the aircraft, huh? What a great airline. I'm a celebrity too for that matter, so lemme bring my Labrador terrier.