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Ryanair dumps passengers on wrong island - doesn't care
A planeload of passengers on a Ryanair flight from the UK to Lanzarote (one of the Spanish Canary Islands) learned the hard way that low cost carriers carry a hidden price. Bad weather had forced the plane to divert, but usually when a plane has to divert, a normal airline takes care of its customers.
Obviously, Ryanair isn't considered to be a normal airline, so the passengers were told to get off the plane, and after refueling, the plane took off, leaving the passengers to fend for themselves.
There were no Ryanair staff at the airport, and with no way to reach anyone from the airline, the passengers had to book hotels for themselves.
The next morning, the passengers were able to grab a ferry to their correct destination, losing a night of their vacation and any hotel nights they had booked.
A Ryanair spokesman confirmed that the flight had indeed been diverted, but was quick to point out that "if flight disruption is outside the control of the airline, no monetary compensation is due."
So there you have it - flying with Ryanair really is a gamble, and you don't even know whether you'll actually arrive at your destination. Perhaps they can make some more money by starting a "will we get to our destination" lottery on their flights.
(Image: Getty)
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Filed under: Europe, Spain, United Kingdom, Airlines












Reader Comments (Page 1 of 1)
Adam Feb 19th 2010 4:41PM
Note to self: Never Use Ryanair.
lita Feb 19th 2010 5:00PM
I hope there are a lot of bloggers that were aboard that flight. I'd love to read what they all have to say. I wonder if they have any recourse? I'd like to see vermin like this driven out of business. Is the customer always right? Of course not. But the customer should not be crapped on, either. (Stating the obvious, what they should have done was arrange for transportation of the passengers to their destination; after all, delivery to their destination is what they paid for.)
David Feb 19th 2010 5:09PM
Really??? Ok, and these people are still in business? Are there any repercussions for this kind of action? Any recourse the passangers could take? I think that anyone reading this should forward this on, and keep paassing it around. We do not need companies like this!! I will forever remember the name "RyanAir", and never ever use their services in travel. Maybe they should change the name to "LyinAir". Seems to fit a little better!
D~
funkybrew Feb 19th 2010 5:27PM
This same thing happened to me years ago on a Delta flight to NYC. A bad storm rolled in, we circled JFK for a while, but began to run out of fuel, so they diverted us to Baltimore. We were told to deplane while they refueled and we would be back in the air shortly. After several hours, they told us they were cancelling the flight for the night. We could get on another flight at "some point" the next day... if we were willing to go stand by. Several people hopped on a train but I was literally stranded in a strange town (well, to me, anyway). No compensation... not even a hotel room for the night. What was supposed to be an up-and-back-in-one-day trip ended up being a three day trip. Thanks Delta.
christyw999 Feb 19th 2010 6:15PM
And then if u refuse to deplane until further travel arrangements are confirmed, you get arrested for being disruptive, right? There is a saying that a satisfied customer will tell 1-2 people, a dissatisfied customer will tell 10-12 people. Hopefully, each of these passengers tells at least 12 and they tell people, and so on so this airline will be forced out of business. Even if it is in your fine print, the good business decision would be to make sure these people had some transportation. That's ridiculous
cavedog Feb 19th 2010 6:20PM
I've flown w/ Ryan Air several times to the carribean from the U.S.& was always impressed. No matter what, without customers trust - you'll have much less business = eventually out of business - with this type of reputation. I can not believe a company like this - low cost or not - will allow this incident to go unresolved. Make it right Ryan Air. Everyone's watching
DJ Feb 22nd 2010 6:21AM
Ryanair doesn't even FLY to the U.S. What are you talking about?
coyneman Feb 19th 2010 6:24PM
I'm suprised we don't have a government agency to compensate us for any and all discomfort, that's just not fair.
alschrod Feb 19th 2010 9:57PM
Great story--I loved it! Rather than the orderly, planned itinerary for these priviledged vacationers, they had a genuine adventure on their hands, and I hope they were light-hearted enough to roll with the punch and enjoy the experience. If not, awww--
Robbie Feb 19th 2010 10:35PM
@ Cavedog - How did you fly RyanAir in the U.S. and/or to the Caribbean? They don't fly to either destination.
Every carrier makes a big oops now and then. This is seemingly worse than usual. Its one thing being diverted to an airport that the carrier usually flies to and having to go standby on them, it's another to be diverted and told "Good Luck" to an airport that the carrier doesn't even fly to.
acetracer Feb 20th 2010 12:12AM
I've said it before and I'll say it again: as long as they keep offering €10 flights they can do whatever they want. Most airlines are shitty, Ryanair at least is cheap and shitty.
Malaycobra Feb 20th 2010 1:03AM
Amen.
They probably paid E40 for the flight. The extra adventure was priceless...
BrianM Feb 20th 2010 6:39AM
What about the return flight from the island was that canceled? Or is that where the plane took off to go towards? Did Ryan Air cover the Ferry tickets the next day? No other airline would pay for hotel or your lost vacation day due to weather related cancelation why would Ryan? Not defending them and not going to fly them but as long as they paid the Ferry ticket this seems completely normal.
kiera Feb 20th 2010 12:44PM
sounds like a fun adventure to me!
The Global Traveller Feb 20th 2010 5:29PM
@Robbie - Ryan Air do fly to the airport they diverted to.
Having checked the Lanzarote airport information it seems that on Wednesday evening no flights landed at all. So hardly the fault of Ryanair to not deliver them to their destination the same day (especially if they missed the last ferry or they weren't running due to the storm).
Chris Feb 20th 2010 7:24PM
We were due to fly home from La Palma to UK with Thomsons on Monday morning but the airport was closed because of strong winds. Incoming flights transferred to Tenerife. Thomsons gave out meal vouchers and later transferred all passengers to a 4 star hotel for a superb buffet meal. Late evening they transferred us by boat to Tenerife and we were put up in a 4 star hotel overnight. We were flown home from Tenerife airport next morning after being given more vouchers for breakfast. On arrival in Manchester we were given letters confirming details if we wished to claim compensation from our insurance companies.
It was an adventure. Well done Thomsons who aren't responsible for the weather but took care of us all regardless.