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Southwest Airlines decides actor Kevin Smith is "too fat" to fly with them - kicks him off plane

Oh Southwest Airlines... You make yourself look good by staying away from those pesky baggage charges, then you go and make yourself look ridiculous by kicking a famous actor off your plane because the captain decided he was "a safety risk" for being too fat to fly.
Bad, bad move.
See, Kevin Smith has 1.6 million followers on Twitter, who all get to read just how unfairly he was treated, and how the airline tried to make everything better with a $100 voucher.
Of course, this is not the first time the airline has managed to get in the news with stupid decisions by its staff - last time they made the news, an overweight passenger was barred from flying, and missed the funeral of his uncle.
UPDATE: Southwest airlines issued a public apology this afternoon, along with their side of the story. Sadly, their page won't load right correctly now, so we have posted their response here for you to read.
As you can see, there is indeed another side to the story. That said - Mr. Smith confirmed that he could sit with the armrests down and without the use of a seatbelt extender, so despite their statement, there still remains the issue that someone at their airline decided he was too large.
Filed under: North America, United States, Airlines












Reader Comments (Page 3 of 3)
Cyndal Feb 14th 2010 3:16PM
Karen, I'm a size 6 and I'm fat on a dash-8, Saab and CRJ. I understand.
Kathy Hernandez-Club Catalina-San Diego Feb 14th 2010 3:48PM
I think Southwest owes him a lot more than a $100 Voucher and an apology, Southwest is the last airline I would consider buying a ticket from right now and yes I’m telling all my friends of every size to take their business elsewhere. They need to get ready to see their ticket sales go down and hopefully another airline will learn from their mistake and let people of size know they are actually welcome to travel on their airline without being in fear of being humiliated and discriminated against while travelling. Kathy Hernandez-Club Catalina-San Diego
Chris Barber Feb 14th 2010 6:20PM
Whaaa whaaaa! Oh, poor fat celebrity!!! If he's so fricken famous, why the HELL was he flying on discount carrier???
"Boo hoo!!! I was so humilated so now an entire airline must pay for my fat ass!!! BOO HOOO!!! Next I'm going to bash Ben & Jerry's for making me such a fat ass!! Then I will ruin every cows' life because I've eaten my weight in cheese!!! Whaaaaaa!!!"
mom Feb 15th 2010 2:17AM
The problem is the randomness that SW decides to do this. I was once 300+ pounds and when flying with my family several times, was asked twice to purchase the other seat. The other times (5 other times) no one said anything. Of the two times I was asked to cough up more money, I was sitting with my family both times. They did not let them move to give me my extra seat. The last time I flew SW was when I purchased the extra seat and they resold my purchased seat to someone on stand-by who was seated by the attendant in my seat. I did not get a refund. SW claims it was my responsibility to tell the gentleman in my extra seat that he could not sit there- since the flight was full that would have meant telling him he had to exit the aircraft.
SW policy is inconsistant. Even the manner in which they determine if someone is too big is random- (you need to be able to put both arm rests down) Kevin Smith could put both arm rests down but was still escorted off the plane.
Linda Feb 15th 2010 9:28AM
While I can recognize that some weight issues are caused by medical conditions and not just over-eating and not excercising, the later is more the case.
That being said, I also believe larger people are very nice, sweet, friendly, etc.
However, why do a large percentage of these people think accomodations need to be made for them? If you want an accomodation, you pay for it in every other area of life. They have made a provision for you - buy two seats.
I don't think it is fair to have to sit next to a large person who can't squeeze into the seat and is intruding on your space or wants to keep the armrest up and pushes against you. I paid for my own comfortable (if any airline seat is anymore) seat; not one that is infringed upon.
With the case of this director, didn't they say he was the last one on the plane? I have seen them leave several seats empty because they hit the planes weight limit already. The last person on should be the first asked to get off.
Patrick Feb 15th 2010 5:06PM
The issue is not the intentions of the policy, which we all agree is sensible and in some cases needed.
The issue is the exact policy/rules and the enforcement.
When flying for pleasure or business the EXACT price and policy needs clarification.
You cannot allow employee opinions and/or selective enforcement to occur.
Pammie Mar 15th 2010 4:11PM
FIRST OFF IT IS NO SECRET WHEN YOU ARE...WAY OVERWEIGHT.(FAT) EVERYONE SEES IT, YOU CAN NOT HIDE IT, IT IS THERE IN FRONT OF YOU BEHIND YOU AROUND YOU. SOUTHWEST AIRLINES I THINK IF YOU IDIOTS WILL LOOK IS THE MOST PROFITABLE AIRLINE IN THE WORLD. SO HOW DID YOU SAY NEGATIVE PRESS IS EFFECTING THEM? SINCE MORE PEOPLE FLY ON SOUTHWEST IT IS PROBABLY WHY YOU HEAR MORE ABOUT THEM. THESE OVER WEIGHT PEOPLE GET ON THE PLANE SET DOWN AND EXPECT THE PEOPLE AROUND THEM TO I GUESS UNDERSTAND THAT HALF YOUR SEAT IS ALSO THEIRS. THEY DO NOT CARE THAT YOU ARE UNCOMFORTABLE ONLY THAT THEY ARE COMFORTABLE. UNTIL YOU HAVE HAD A LARGE SWEATY ARM OR LEG AGAINST YOUR SIDE AND THERE IS NO WHERE FOR YOU TO GO YOU DO NOT HAVE THE RIGHT TO DEFEND THE HEAVY. AND IN CASE OF AN ACCIDENT WHO WILL OR COULD HELP THEM. NO ONE....TELL ME HOW YOU THINK AN ADVERAGE PERSON COULD PULL,PUSH,OR ASSIST ANY ONE OVER WEIGHT? WHY SHOULD WE PAY THE SAME FARE AND BE EXPECTED TO SHARE OUR SEAT?
Carty Feb 16th 2010 10:02AM
SouthwestAir should take steps to institute my proposed policy immediately: http://bit.ly/boms5P
tc Feb 16th 2010 11:44AM
Screw safety fatties, it's the fact that your destroying my last 4 hour flight after a 25 hour string of connections from half way across the planet. When I show up and some fat bastard already has the arm rests up and is trying to sit sideways to look skinny, some one better refund my $400. You know who you are.
lee Feb 16th 2010 7:47PM
first off i am not a fataphobe...i think people should just be who they are and do what they do...however, i want to pose one question: would you want to sit next to a customer of size on a 5hr flight? trust me most people wouldnt. airline seats are uncomfortable enough when everyone fits perfectly into their tiny seat. just because this his armrests were down doesnt mean he didnt squish thighs and rolls onto the person seated next to him. as far as safety, if you cant have your purse or bag at your feet (it has to be underneath the seat) in order to avoid obstruction of another persons evacuation then a person who plugs up the row impeading everyone elses egress is a SAFETY ISSUE!