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Southwest Airlines decides actor Kevin Smith is "too fat" to fly with them - kicks him off plane

Oh Southwest Airlines... You make yourself look good by staying away from those pesky baggage charges, then you go and make yourself look ridiculous by kicking a famous actor off your plane because the captain decided he was "a safety risk" for being too fat to fly.
Bad, bad move.
See, Kevin Smith has 1.6 million followers on Twitter, who all get to read just how unfairly he was treated, and how the airline tried to make everything better with a $100 voucher.
Of course, this is not the first time the airline has managed to get in the news with stupid decisions by its staff - last time they made the news, an overweight passenger was barred from flying, and missed the funeral of his uncle.
UPDATE: Southwest airlines issued a public apology this afternoon, along with their side of the story. Sadly, their page won't load right correctly now, so we have posted their response here for you to read.
As you can see, there is indeed another side to the story. That said - Mr. Smith confirmed that he could sit with the armrests down and without the use of a seatbelt extender, so despite their statement, there still remains the issue that someone at their airline decided he was too large.
Filed under: North America, United States, Airlines













Reader Comments (Page 1 of 3)
rafaelc378 Feb 13th 2010 10:25PM
Funny thing is, unless you know him or know his work, he's not instantly recognizeable compared to other people in the entertainment industry. It could have been anyone of similar build.
Considering all the followers he has and fans in general, this will just tap into the groundswell of dissatisfaction the general public has against the airlines. Southwest is screwed either way. If they treat a "famous" person this way, what about the general public. If they apologize and try to make amends, the general public will say that they're just sucking up to a celebrity and wouldn't give a member of the general public the same consideration.
JB Feb 14th 2010 1:37AM
Agree 100%. Fat celebs r treated different than skinny celebs. U cannot compare apples to watermelons. Hot chicks like Kim Kardashian always get star treatment. OK, maybe her rotund, bubble butt gets hassled. But that's part of the job. Plus all fat dudes r funny. It's the John Candy Rule.
Christi Day Feb 13th 2010 10:30PM
Hey Scott!
Silent Bob Strikes Back...Seriously! We actually already responded directly to Kevin via Twitter, so trust me the Southwest PR team is wide awake tonight! We'll look into it, gather the details, and hopefully come to a reasonable solution.
Christi
@southwestair
Will Feb 14th 2010 9:17AM
That's great, but what if someone isn't famous? What do they get?
Ryan Feb 14th 2010 9:27AM
They get to be responsible and lose weight or go first class or buy two tickets.
rafaelc378 Feb 13th 2010 10:32PM
Case in point:
From twitter ID @KateHarding:
"So, @SouthwestAir now wants to make things right for @ThatKevinSmith -- how many followers does avg. fat person need to get same response?"
rafaelc378 Feb 13th 2010 11:53PM
To highlight my prior comments:
From twitter ID @southwestair
"I've read the tweets all night from @thatkevinsmith - He'll be getting a call at home from our Customer Relations VP tonight."
Would someone in similar circumstances but without Mr Smith's background and stature rate the same response from a Vice-President of the airline?
Gabe Feb 14th 2010 3:42PM
If you're too fat to fit in 1 seat, you should buy a second one. I don't care how famous you are.
Nick Feb 14th 2010 12:21AM
Whatever your issues with how Southwest handled this passenger, I wouldn't play the celebrity angle ("famous actor") too much on this one Scott. Like the first commenter pointed out, this person is not too much of a recognizable face - not famous enough to sensationalize this story against an airline that has had a very good PR record.
jb Feb 14th 2010 1:46AM
U said yourself Kevin Smith has over 1 million Twitter followers. Assuming most r fat, that's equivalent to 4 or 5 million "normal" Americans. Look for Kevin to throw his weight around. Box of donuts I'm right.
Bill Feb 14th 2010 12:32AM
Who wants to sit next to a fat person on a plane ? Bravo / Bravo Southwest !
CaptDangledoo Feb 14th 2010 9:03AM
Who would want to be forced to sit next to you?
Macha Feb 14th 2010 9:46AM
Apparently you're not familiar with Kevin Smith. The man calls himself a fatty, but he's not one of the gross, rotund people that take up more than their seat. He has a respectable beer gut, yes. But the man's not going to ooze into your seat.
He's a smart, funny, kind person I've had the pleasure of getting to meet. If half the people I had to fly next to were like him, I could count myself incredibly lucky.
Rochelle Feb 14th 2010 2:17PM
planes need to accomodate people of all sizes, and I feel sorry for the commenter who asked "who wants to sit next to a fat person on a plane." May you never know the joy a larger person can bring to your life-love, laughter, self-lessness etc.
I absolutely love Kevin Smith, and he is so very famous to me!
Tim Feb 14th 2010 7:28PM
Who wants to sit next to a heterosexual person on a plane? I certainly don't. They might talk about their wife or children or suburban life, and that's just depraved.
And don't even get me started on people with religious beliefs of any kind or people who watch American Idol.
I prefer to sit next to queer atheists only, who actually LIKE music.
Yes, this is a Swiftian argument, mostly (though I actually WOULD prefer not to be trapped with a privileged heterosexual who thinks s/he is all that matters in the world...).
Kate-Madonna Feb 14th 2010 12:58AM
I really commend @SouthwestAir in the situation. Received a 'shout-out' from Christi Day earlier this evening as I wrote on how company's need to take notice of the changing dynamic in PR and Social Media. Christi humanizes the message for the SW Air team and that will make all the difference.
Details here: http://www.girlmeetsgeek.com/?p=701
timmy tutone Feb 14th 2010 9:51AM
corporate plant.
johnmc Feb 14th 2010 2:24AM
He's more famous as a director than an actor.
Anon Feb 14th 2010 3:26AM
It's not clear to me that the thin aluminum floors of a typical 737 can withstand the enormous gravitational fields, or the tides, generated by your typical obese American.
The truth? You weep for Smith and all fat people, and you curse Southwest's policies. You have that luxury. You have the luxury of not knowing what I know. That Smith's defenestration, while tragic, probably saved lives. And those policies, while grotesque and incomprehensible to you, saves lives. You don't want the truth because deep down in places you don't talk about at parties, you want policies on those planes, you need them on those planes. We use words like honor, code, loyalty, weight, density, gravitational collapse. We use these words as the backbone of a life spent keeping aircraft aloft. You use them as a punchline. I have neither the time nor the inclination to explain myself to a man who rises and sleeps under the blanket on the aircraft I provide, and then questions the manner in which I provide it. I would rather you just said thank you, and went on your way, Otherwise, I suggest you pick up a zone bar, and do some jumping jacks. Either way, I don't give a damn what you think you are entitled to.
branbe Feb 14th 2010 10:51AM
Wow, stright out of the movie... "A few good pilots?"