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Reader Comments (Page 1 of 1)
1-31-2010 @ 12:01PM
Fay said...
Im with Citrus...I work for a major airline...dont just shrug off that passenger, write it up! Nine times out of ten he is going to write a complaint letter to see what trouble he can make...a well documented report is your best ally. We always look up to see if the passenger has complained before,and when his name shows up in your report...BINGO!!!! Remeber CYA!!!!( Cover Your A** !!!!)