Galley Gossip: 5 ways flight attendants handle difficult passengers

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And if none of those work, lock yourself in the lav, have a little cry, and then write out the entire story on the back of the manifest so you have a good detailed record for when you get called into inflight about a passenger complaint.

1-31-2010 @ 12:01PM

Fay said...

Im with Citrus...I work for a major airline...dont just shrug off that passenger, write it up! Nine times out of ten he is going to write a complaint letter to see what trouble he can make...a well documented report is your best ally. We always look up to see if the passenger has complained before,and when his name shows up in your report...BINGO!!!! Remeber CYA!!!!( Cover Your A** !!!!)

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