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Come fly the polite skies
I have a request.Can't we all just get along up in the air? Can't we be just a little-no, make that a lot-more polite?
Consider: I was sitting in first class on a recent flight (yes, I used miles to upgrade) and the guy next to me flagged down a passing flight attendant by shaking his half empty highball glass at her. "More ice!" he bellowed. To which she replied, rather sweetly under the circumstances, "What's the magic word!" To which he more or less replied, "Don't try to teach me manners, just get me more ice." (I mean, really, can you believe this jerk? What is it with some airline passengers thinking they're grand poobahs just because they bought a $200 airfare and upgraded it with miles?) So the flight attendant answered him, "Sir, the ice is in the galley. Get it yourself." If I didn't have to sit next to this bozo for another two hours, I would have shouted out "woo hoo!". And had I been she, I would have omitted the "sir.'
My seat mate was lucky that all he got was a well-deserved come-uppance. John Reed, a customer on American Airlines flight 614 from Sacramento to Dallas on December 6, had a less pleasant encounter with a flight attendant. As reported extensively in the blogosphere, Mr. Reed, a first class passenger with executive platinum frequent flyer status, asked a flight attendant for a glass of orange juice, was excoriated for doing so ("I guess you don't know how this works," she reportedly told him), and ended up getting a written FAA misconduct notification from the pilot. Reed and his fellow first class passengers all insist that the flight attendant was completely out of line and perhaps mentally unstable, and American has issued an apology to all those affected.
Even so, I often find the rudeness of airline passengers equally bizarre. When asked, "Can I get you something to drink sir (or ma'am)" by a flight attendant (or by a waiter for that matter), it is not acceptable to bark out "Coke" without looking up from your Sudoku. It's not acceptable in the air, and frankly, it's not acceptable on the ground, either. But especially not in the air. Flight attendants are trained to save your life if there's an incident. Flying is stressful for all concerned. We're stuck together in an aluminum can, sometimes for six hours or more. This is not a flying McDonald's.
And it is not acceptable when handed your beverage to skip the "thank you." You are not the Sultan of Siam. She is not your girl. I think flyers should all take a lesson from my mother, who, when we flew together, laid down certain rules of decorum. "Georgie," she would remind me near the end of each flight, "when we leave the plane you are to say thank you to the pilot and stewardesses." To this day, I never fail to do so.
Not that all the politeness in the world will save you from the wrath of a flight attendant gone bonkers, and times have changed drastically since my first transcontinental flight with mom, on a TWA 707, as a bowtie-clad 10 year old.
On that flight, my mother suggested I help the stewardesses clear the meal trays, which task I gamely performed (after all, one of them had pinned plastic wings on my blazer, so I was crew, right?). In recognition of my valorous service, one of the stews pinched my chubby little cheek and said, "Oh what a nice little boy you are." And then I got to ride up with the pilots for a thrilling half hour. As I said, things have changed.
Fast forward to a flight a few years ago when I was sitting in the back of a Continental Airline's 737 waiting in vain for a meal tray to be removed. Needing a lav visit, I got up and placed the tray on an empty counter in the galley, where the flight attendants were busy gabbing away about whatever. "You can't put that there!" one of them barked at me. Shell-shocked, but ignoring her, I went into the loo and upon emerging looked her in the eye and said, "You know, you could have said that a bit more politely." She, indignantly: "I wasn't impolite." Me, equally indignant: "Oh yes you were, and you know it." Luckily I guess, I didn't get one of those FAA warning letters, but while I'm all for politesse in the skies, modern airline travel is fraught enough as it is, and it does take two to maintain a civil atmosphere. I'm willing to do my part. I wish more people were willing to do theirs.
George Hobica is the founder of Airfarewatchdog™, the most inclusive source of airfare deals that have been researched and verified by experts. Airfarewatchdog compares fares from all airlines and includes the increasing number of airline-site-only and promo code fares.
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Reader Comments (Page 1 of 1)
Claudine Dec 21st 2009 4:55PM
I wish that everyone would be more respectful. I think that some people take their problems out on others. Some people feel that they are better than others, and some are rude because they just don't care.
Katie Dec 21st 2009 1:49PM
It always baffles me when passengers demand a more friendly service when most of them seem hell bent on treating the ones who serve them with as little respect, consideration, or civility as humanly possible. Granted, I have met plenty of flight attendants who could certainly use a thorough course at a charm school, but...I was raised in a Southern household where an inattention to good manners and civility was as offensive as taking a swipe at my brother when my parents were looking the other way. Even I had a hard time maintaining my civility after being cussed out, shouted at, and called names by passengers, on several occasions.
Caroline - Philly Tourism Dec 21st 2009 12:40PM
Politeness is important and needed. But I would never get up and go into the galley myself for ice. I'd be too afraid that that could be seen as some threatening action.
scott Dec 21st 2009 10:13PM
I fly international to Asia often, and really look forward to the Asia flight experience. Air Korea is just awesome. flight attendants are gracious, kind and cater to your every whim. It is so easy to be nice to be appreciative. I gring everytime I have to fly American and deal with this self entitled attitude from the flight staff. Not all are bad, but the majority could use some training in the nice and respect department. They should be lucky they are still employed. Not happy attendent? Please do us all a favor and find new employment if you can.
SpadesHead Dec 21st 2009 1:21PM
Let me get this straight, you want me to thank her, after being treated rudely by every single employee of her airline until now? After her airline is adding fee after hidden fee? I'll tell you what, I'll start saying "thank you" after they do. Listen after you conversation at the ticket counter, do they say "thank you", no, usually not. How about security? "Thank you." No.
georgehobica Dec 21st 2009 1:30PM
As I said, it works both ways. But you'd be surprised how much better you get treated if you're nice. Work it! I was on an American flight last year, sitting in the bulkhead in coach, and the flight attendants were being especially nice and attentive. I was in my usual air travel attire (because I pack really light, when I travel for business I wear my suit and tie rather than packing it even if I don't have a business meeting that day). After take off, they revealed that they had thought I 'was company,' which I guess they thought I worked for American. I said, no, just another Willy Loman. So does that mean that only fellow employees dress and act nicely? I'm not sure. Anyway, they told me there was seat 2D in first was unoccupied and I was welcome to it.
But hey, it's a free country. Fly however you like. I'm just saying...
robdub Dec 26th 2009 6:02PM
Most of them have far too much power for the intelligence level they have, most of them aren't that bright
kristen Dec 27th 2009 6:02PM
Tell me about it!! They should attach I.Q. tests before you can buy a ticket, and send you to Emily Post etiquette school before allowed on a plane....
nberger Dec 31st 2009 7:06PM
@kristen
i believe hes referring to flight attendants...not passengers.
Steve Jan 20th 2010 9:46AM
Would you want to bet a weeks pay check that most of us are more intelligent than you?.....How do i know....from your comment!!