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Passengers left without luggage because of airlines refusal to pay overtime
After their planned strike was canceled, it became obvious that staff morale was at an all time low - something that became painfully obvious last Friday night at London Heathrow. A flight arriving from Prague got into the airport over an hour late, mainly due to the bad London weather.
Sadly, the baggage handling team at terminal 5 reached the end of their work day, and nobody at British Airways was willing to authorize overtime pay. End result -- luggage stays on the plane, and the staff all go home.
Passengers had to wait for hours till the morning crew arrived at the airport. Some of these customers had been stuck at the airport for almost 6 hours. Of course, British Airways blamed everything on the bad weather, and apologized for the situation. Sadly, this is the same airline that once left 100's of bags out in the rain, so they have a pretty nasty history in dealing with luggage.