And remember mainline takes the landing slot of an express flight at will, when needed to stay on time. In the past when more planes were flying, this was often a cause of those long delays on the tarmac with a plane full of people waiting to go, only to lose their slot to mainline, then waiting . . . and waiting . . . in the penalty box. So much for a seamless product, when express flies over 50% of the flights.

About time they lost Mesa, notoriously late and how they could get away with flying planes with inop lavs due to a hole in the wall clean thru to the luggage pit - day after day after day? Ok to just keep writing that up "Please use the airport bathroom facilities . . . as the lav today is inop . . . "

-or the AC for your 2+ hr flight to Denver is inop today in July because the aux power is inop - so we won't shut off the engines or we'll need an airstart which requires borrowing a real airline's bottle . . . and an additional delay

Get real, passengers don't buy this on time crap from their bias survey results - just fix O'Hare and you'd be selling tons of tickets. Sad when the new runway only knocks off minutes of the average delay time thru there, and it takes a massive cut in capacity to improve performance thru O'hare and elsewhere.

At least as company they realized employees don't care about a pat on the back or 'job well done' - show us the money, that means more in today, especially in this economy.