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Reader Comments (Page 1 of 1)
11-25-2009 @ 8:11AM
Not an easy answer said...
Yesterday I flew on airline (not Southwest) and the person in the seat next to mine was a big person. It was an awkward situation. I was was physically uncomfortable for the entire flight. She appeared uncomfortable as well. While I am sensitive to her situation, I believe the burden falls to the airline and the overweight flyer to resolve the situation. I don't think that, I as a non-overweight customer should be (by default) asked to seek assistance after boarding the plane in order to address the situation. I know it's awkward and not easy, but regardless of the cause, airline staff and the overweight flyer have to accept the responsibility for dealing with the situation professionally and before boarding.