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Reader Comments (Page 1 of 1)
12-08-2009 @ 2:09PM
James Kohn said...
Epic fail on the part of management. A savvy operator would have taken a larger view and at least defused the situation. A truly talented manager would have identified an opportunity in this mess and turned the incident into a positive. Instead, they are feeding the huge monster: "negative word of mouth". - James Kohn, http://www.JamesKohn.com
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