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Galley Gossip: Enforcing rules in flight!
Hi Heather,I listened to your Frommers podcast recently and found it very funny. I especially liked your comments about people's attitudes to flying and the bit about control freaks. It made me realize what I've suspected for some time which is that I am a control freak, especially when flying!
My last trip a couple of weeks ago I ended up shouting halfway up the plane at another passenger who got up to stroll to the toilets when the seat belt signs were on. They were the latest in a line of many and had also stopped to have a little chat with their mates on the way back. Being British I get a bit huffy about people not following instructions, I think it's a national quirk, and, normally being British I might just have carried on muttering to the lady next to me along the lines of "Well really, can people not read, what's the point of putting the signs on, what are the crew doing about it, nothing etc etc". But it was a miserable flight in economy on Continental across the Atlantic and the fact that I'd unexpectedly just had to pay 5$ for a bottle of white wine vinegar was doing nothing to improve my temper.
I'd like to report that the effect of my outburst was instantaneous, that the guilty party sat down and no one else got up. Sadly she just shouted back "I'll go to the toilet when I want to, thank you VERY much." Everyone between her and me on the flight went quiet and I just felt like a right idiot. I bought another bottle of white wine vinegar and fumed quietly for a bit, half wishing we'd hit a bit of turbulence next time someone got up when the signs were on, "to teach them a lesson." How sad is that! Next time I'll do as you suggest and try and relax more!
Regards,
Marie B.
Dear Marie,
Your letter cracked me up and now you've got me thinking that I may have been British in a past life or something because I, too, am a bit of a rule follower. Nothing drives me crazier than a passenger who thinks they're exempt from following the rules. Really, how many times do I have to ask someone to turn off the electronic device before takeoff? Hello, Mr. Exit Row, I know what you're doing all bent over like that with your head crammed between your knees. Do ya really think that I think you're whispering to the floor? Please, do me a favor and don't make tap, tap, tap you in front of your seatmates who are now giving you the evil eye. I mean really!
On a flight years ago I spotted a woman speaking on her cell phone AFTER the safety video had ended while we taxied to the runway. Without thinking twice I told her to turn it off. My husband, now completely mortified, slunk down in his seat. Why? I wasn't wearing my uniform. I was a passenger. The one not following the rules gave me a dirty look and continued talking on the phone. That's when I embarrassed my husband even more by unzipping my tote, pulling out my crew ID and flashing it at her. Abruptly the call ended. So ya see, Marie, we have a lot in common. Looks like we both need to take my advice and relax.
On a flight from New York to Los Angeles last week, the seat belt sign turned on and a passenger decided that that would be the perfect time to stand in the aisle with a newborn baby in his arms. A flight attendant passed through doing a compliance check and politely told the passenger that the seat belt sign was on and to take a seat. The dad smiled and started doing the bouncy bounce. Five minutes later he sat back down. It took everything inside of me not to say anything to the man. Once again I wasn't in uniform. Also, I had promised my husband I'd never flash my badge off duty ever again. So I sat there thinking, what's wrong with people!
Between you and I - okay fine, you and I and all of Gadling, I'm glad there are passengers like you, Marie. Next time you're one of my flights, I'd like to buy you a bottle of overpriced white wine vinegar - vinegar? Until then take care, try to relax, and know I'll be thinking about you on my flight next week when that passenger, there's always one, decides to break the rules.
Heather
Gotta question? Email me at Skydoll123@yahoo.com
Photos courtesy of Caribb and Shreyans Bhansali

Filed under: Airlines, Transportation, Galley Gossip












Reader Comments (Page 1 of 1)
Ron Nov 12th 2009 1:10PM
All I have to ask is Vinegar? I lived in England for over a year and have no idea what she's talking about...Does she mean just white wine? LOL Oh those Brits!
Heather Poole Nov 12th 2009 1:19PM
I think what she meant by that was the wine may have been pretty bad.
Noah Nov 12th 2009 1:14PM
Is it bad that I'm a rule enforcer, even on other airlines? I found myself telling someone to turn off their cell phone when I was a non-rev on United last week. Not my best moment, but at least I was in uniform. It honestly just kinda fell right out of my mouth, I spend all day telling passengers to turn them off, and here was someone sitting right next to me breaking the rules.
@Ron - I think she's just making fun of Continental's horrible wine.
Greg Nov 12th 2009 8:16PM
Guilty !!!! I too am a rule stickler. I have been with republic for about 19 months, and nothing irks me more than people who can't read the signs or follow the rules. I usually get people to do what I want with humor, but inside I'm thinking IDIOT, IDIOT, IDIOT.
Last person I had using a cell phone when we closed the door, I told him if President Obama were here solving world problems on his cell phone it wouldn't be as important as what the pilot needed to hear at this time. Turn It Off!!
I had a guy complain that like fastening his seat belt would save his life... I told him it would keep me form killing him. LOL, he fastened it.
Just tell them like it is ....
Dale Nov 13th 2009 3:57PM
@ Greg - I will have to remember the keep me from killing you comment next trip.
I try to do these things with humor, but sometimes that well is just dry. I had a guy say "it was an emergency"...I replied "lets not let one emergency cause another".
frank96 Nov 16th 2009 3:18PM
@Dale.
Awesome response. It amazes me that flight attendants have to argue about SAFETY. Brief an exit row passenger, presumably, they're mostly frequent flyers. I have yet to find one who can answer this simply question: How do you inflate the slide? Most say, open the door. I didnt say that is my response. What if it doesnt inflate. I usually get a blank stare.
In regards to this article. I blame the FAA for allowing devices in the cabin. What outrages me is THEY ARE NOT OUT there issuing fines to those passengers who will not comply with this regulation. We ask them to turn it off and they simply turn it back on after we walk away. I usually stand there and watch. Seriously, I've seen all the tricks, cupping the cellphone against the fuselage. Texting from your purse. Placing the Ipod face down on your lap. Seriously. FOLLOW THE RULES. I'm saddened that the next generation of flight attendants will have travelers who are children today, watching their parents NOT follow the rules, will do the same in years to come.
Neil Nov 21st 2009 11:20AM
I never saw this streak in myself before, until I travelled to India. It turns out that I put up with a certain amount of rule-breaking but there is a limit, and once I reach that point I get pretty upset, even if not externally.
So in India, you will find that on their domestic flights, every single person on the plane is on the phone from the moment they board the flight until the moment they disembark. Repeated instructions by the captain over the intercom are completely ignored. Loud admonishments by cabin crew are met with raised eyebrows and sarcastic eye-rolls. At no point did I ever see a passenger hang up when they were asked to. On several occasions I overheard a conversation in English where the primary topic seemed to be their basic human right to be on the phone whenever they wanted.
I'm not one for public confrontations, especially not in a country as foreign as India, so I just bit my lip and endured, but it would always put me in a filthy mood for the rest of the trip.
And prior to visiting India I had never gotten angry with anyone's behavior on a plane, ever.
unorthodox Dec 3rd 2009 12:13AM
Many years ago, well before all of the security rules, my husband was a DC10 captain. We were flying with my young daughter, who was quite impressed with being on his airplane. The first thing that she did was interrupt his conversation with his ticket agent friend because they started boarding passengers. She didn't want him to "get into trouble" by being late. He assured her that the plane would not leave without him. We then boarded and took our seats. He came back to the cabin and asked her if she would like to see the cockpit and sit in his chair. (I told you it was a long time ago) She got up, but wouldn't go in the cockpit and said she would wait until we reached CA. When I asked her why she wouldn't go in the cockpit she informed me that the seat belt light was on and she didn't want to get him in trouble with the "boss." I asked her who the boss was, and she informed me that it was that lady who makes everyone sit down and tells them when they can't go to the bathroom. I'm a rule enforcer, and I guess I raised one too.