American Airlines fires web designer over response to rant

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11-12-2009 @ 5:24PM

Edie said...

It's very hard where to see this. American Airlines did have the right to fire Mr. X about disclosure, but from my own technical and financial experience from working at different companies, Mr. X does have a point. Processes are often put into place and there is great reluctance to change to help make the experience easier and more streamlined. Not that it's particularly hard, but that the experience makes customers more apt to put up with other crap.

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